Staying Connected
1. If you are searching for an item from a hold slip and you can’t find said item, please go into the patron record, go to the holds tab, and cancel the hold, choosing the “cancel hold and change status to missing” option. This is important because it a) informs the patron that our copy is missing and b) lets them request it via NExpress or ILL.
2. Before DVDs go back to the shelves, please make sure their cases are locked!
To P&P or not to P&P?
-When in doubt about whether something needs to be repaired, please place on the P&P shelf
-If there is normal wear and tear – check it in, then change status to “being repaired”, fill out and insert a blue repair slip and place on P&P (repair) shelf
-Please note! If there is obvious damage and neglect (not normal wear and tear) do not check the item in – refer it to a Circ supervisor for damage evaluation
-It is necessary to use blue bindery slips in books whenever the required repair is not blatantly obvious. If, for instance, a borrower points out missing pages, it is important for a blue bindery slip to be forwarded with the book so that P&P staff know what the problem is.
If the book is falling apart then it’s not really necessary to point that out, but inserting a slip does make it clear where the book is going.
For DVDs:
-When a DVD comes to P&P with no slip they will assume that it has playback problems and needs to be sent through the DVD repair machine
-When a DVD case is broken or needs to be relabeled, a blue P&P slip should be placed in it with the appropriate box checked
-Note new “flag” procedure for incoming DVDs: From now on green location flags will be placed in DVDs going to the Browsing Media collection and no flags will be placed in those going to the teaching collection behind the Circulation Desk.
-Please note that Reserve items in need of repair are handled differently because they are in such high demand. If a Reserve item is reported to you as damaged (scratched DVD, cover falling off of book, etc), please give it directly to the Reserves staff member on duty, and we’ll walk the item down to P&P for a rush repair. Please do not leave damaged Reserve items on the P&P hold shelf at Circ. Thank you!
Empty DVD case found and/or returned to Circ?
Check status in Mill Circ.
Checked out? Leave on borrower’s account and contact borrower via Lib Circ mailbox and place case on courtesy hold shelf until resolved
Not checked out?
Search for the DVD in the files
If not found, change status to missing
If there is a DVD sleeve, place sleeve in case and place case on P&P shelf
P&P will store the case
DVD but no case?
Check status in Mill Circ.
Checked out? Leave on borrower’s account and contact borrower via Lib Circ mailbox and place disc on courtesy hold shelf until resolved
Not checked out?
Search for case
If not found, change status to missing
If there is a DVD sleeve, place DVD in sleeve and place disc on P&P shelf
P&P will create a new case as needed
Hey everyone. I’ve been doing a shelf-read of the Browsing DVDs this week. There weren’t many errors I found, but the few I did were, as Elin would say, “very creative,” so I wanted to mention a few things to keep in mind when shelving Browsing DVDs.
1. If a DVD is not inside the case, do NOT check it in. Rather, give it to a supervisor on duty and they will email the patron who had the movie and ask them to return the DVD.
2. Make sure it’s actually a Browsing DVD – it will say “Browsing Media” on the cover of the case. A few of the discs in the Browsing section actually belonged to DVDs in the Media Collection.
3. When you put away a disc, please check to make sure the sleeve is in call # order in the bin. Look a couple sleeves before and after it to confirm.
4. A number of our Browsing movies have multiple discs. Please make sure, when checking them in or out, that you can account for every disc a set should have.
Thanks for your continued efforts! Enjoy your winter break!