If anyone comes to the circ desk asking for a refund for money stored on their Equitrac copy card, here is the procedure:
A circ staff member will read the Equitrac card, note the amount of money left on it, as well as the user’s name and ID number, and send an e-mail with that information to the helpdesk for a refund. The helpdesk will apply the refund when they are able (we will advertise within a week, but generally these are done within a day or two). The cards can be thrown out once the email has been sent to the Helpdesk.
Guest Equitrac refunds will be the same process. If a guest does not have a PaperCut account, they’ll have to open one in order to get a refund. This will involve buying a Papercut card at the Cafe. Understandably, some people might be upset by the fact that they have to buy something in order to get a refund, but this is the option that is place.
We will offer refunds through November 1st, 2011. The reader for the Equitrac cards (to see the amount left on the card) will be installed sometime this week. This will only take place at Davis – please refer anyone at Armstrong looking for a refund to the Davis circ desk.
People claiming to be from Canon have been calling recently trying to get us to order toner for our copy machine. Please be aware that all of our toner ordering for printers or copiers is through Symquest – we do not deal directly with any toner suppliers. If someone calls about toner, please direct them to a supervisor. Supervisors – if you are not speaking to a Symquest rep, try to get contact info so that we can report the scam.
In case someone needs paper at the Main Library when the Helpdesk is closed – FYI.
Continue reading →
Message from the Helpdesk:
The new process for student printing and quotas starts today.
Here are two Go links for easy access:
Each will take you to our new public facing wiki procedure document for student printing and quotas.
Please make sure you are familiar with the process and document contents. Thank you.
Good to know info about guest printing info here.
Main Library 242K has new toner but is still flashing a “toner low” message. It is functional, but if it gets worse, please notify Helpdesk so they can take it off line and post an Out of Order sign and update the printer status board in the Atrium.
Did you know that you can check printer status at go/availablecomputers
Technology Help Desk staff have developed a very cool tool for checking the status of printers and availability of computers. Pass the word to students looking for a place to work and print. Hurray! Click here to check it out!
A reminder that Steve Goodman is now the go-to person for inputting ID numbers/copy codes and monitoring copy cards.
A heads up that Gail Smith is going to be showing Steve Goodman how to manage the copy card machine in the Main Library (in the Main Level print/copy room). Steve will be the contact for any issues that arise regarding this machine.
(There were reports this morning that the cards had run out.)