Main Library – Printer Update

From Tech Helpdesk:
LIB242 has been replaced with a brand new Kyocera printer.
The new printer driver (with the same old name LIB242) has been installed on all the public computers in the Main Library. We may have missed a few, so if you hear from customers that the new printer is printing gibberish, please obtain the name of the computer that the customer was using and notify the Tech Helpdesk.

Printer Status Board at the Main Library

There is a cool new printers stop/go sign up on the white pillar to the right of the info desk to inform users about printer status.
The Helpdesk walk-in will be keeping this up to date and it will be vigorously maintained.
This is a simple but important step toward mitigating confusion and frustration in our printer world.
There are some spare “dots” in the drawer under the fax machine at the Info desk so that the board can be kept up to date by others if the Helpdesk is closed and locked.

So many cards – so much confusion

There has been some confusion recently about the many cards needed to print, copy, borrow and do other things on campus…
Please explain very carefully the difference between Copy Cards and Print Cards when providing assistance. You cannot use a copy card to print. You cannot use a print card to copy.

Print Cards:
*Middlebury College students, faculty and staff do not need to purchase Print Cards – they simply log into the release station with their Midd username and password to release their print job.
*Guests need to purchase a Print Card at the Library Cafe, the College Bookstore or MiddExpress to create an on-line PaperCut account that will allow them printing privileges. The Print Card itself does not get inserted into any machine or unit – it is used only to create an on-line guest print account.

Copy Cards:
Guests AND students need a copy card to be able to copy.
*Copy Cards can be purchased from the black Equitrac copy card vending units with a $1 bill – and value can be added after the initial purchase.
*Copy cards are inserted into the black Equitrac box adjacent to the copier to be able to copy
*Faculty and staff may have a departmental account – in which case a copy card is not needed.
*Faculty and staff need to enter their ID and departmental code (2) into the white Equitrac box adjacent to the copier.

Thanks for helping our users navigate unfamiliar procedures and systems.

Color Printing

A reminder: while Main and Armstrong have color copiers, Main is the only branch with color printing. The color printer in Main is attached to only one computer, a Mac desktop located along the outside wall of the Media Lab. Users need to use that computer specifically in order to print in color. One often-used method is to email the item which needs to be printed to themselves, then open their email at that specific computer. If any of the ink cartridges are out, users should get more ink from the Helpdesk.

Points to Remember from Circ Training, 6/29/09

Todd asked me to take notes during the training and post them here. I’ll summarize what the presenters talked about and if you have any questions, ask me or comment below.

Scheduling – use and refer to the Outlook calendar. If you need a sub, please post to the summer distribution list for one and alert the supervisor who normally works during that shift.
Blog – students should check the blog at the start of every shift – link located on desktops at each Circ desk
Wiki – great for finding procedures and workflows

Equipment – heavily used by Language Schools and sometimes also Bread Loaf during the summer.
–equipment is located at all 3 branches, and items circulate for 4 hours, 1 day, 7 days, or 14 days depending on what they are. Renewals are possible for all items (except faculty/staff laptops) as long as there is still ample supply of the item in question available for other borrowers. However, under no circumstances are loans allowed to be extended for the duration of the summer. In other years we’ve been able to do this, but due to shrinking inventory and budget cuts, we’re sorry but we can’t accommodate summer-long equipment requests anymore.
–don’t turn borrowers away if you don’t have what they need on hand. Check the other two branches to see if their equipment is available. Bring in supervisors to book equipment. Supervisors can also contact Media Services to see if their equipment inventory has what the borrower is looking for.
–when people ask about how to use equipment: direct them to go/equipment (“the greatest thing ever”–Maura) which has instruction manuals in pdf format which can be read online or printed
–remember to check all pieces of equipment at check-in and check-out (ie. read and follow the pop-up messages in every equipment record)
–equipment must be returned to the branch it came from; equipment cannot be transported in the courier bins like books, CDs, and DVDs can.
–new equipment for this summer: flip cams, Hebrew keyboards, portable P.A. systems

Rachel (with input from Kellam on BLSE)
ILL – green or pink bands; green can be taken out of the library, pink must stay in the library. In fact, when a patron returns a pink-band ILL to the desk and leaves without saying anything, it’s best to assume they’re NOT done with the item and it should go back on the hold shelf (assuming it’s due date has not passed).
–ILL can only be renewed by ILL staff intervention
–when checking one out, remember to change the due date in Millennium to what the ILL band says
–ILL can be shipped from Main to Armstrong, but between no other branches
NExpress – blue bands, usually a faster option than a recall or using ILL.
–NExpress can be renewed by a patron through My MidCat twice
–when checking one out, remember to use the due date generated by Millennium, and write it on the blue band
–NExpress can be shipped from Main to Davison (ie. Bread Loaf) and back, but between no other branches

Guests/Visitors – guests who have borrowing privileges may borrow books & government documents
Guests have access to computers (through the daily “pclab” password).
–they do NOT have privileges to borrow: equipment, movies, lockers & carrels, ILL & NExpress
–guest printing: through print card bought at Wilson Cafe, college Bookstore, or MiddXPress in McCullough. Each branch has 1-2 “guest printing computers” where guests can send print jobs. Guests then use the print release stations like students & faculty do.

Desktop Stats – to be clicked after every patron interaction which does not involve the actual circulating of materials (ie. check-ins, check-outs). Used by staff to document staff and student staff use during all hours we’re open.

Todd (with input from Kellam on BLSE)
Printing for students & faculty – all branches using print release stations – Middlebury username and password (same one used for Webmail, Banner, etc.) NOT the same one used by Bread Loaf students & faculty – they will need to activate their Midd accounts for this. Direct them to go/activate and look them up in Millennium to give them their ID #.
–copying is $.10 for b/w, $.50 for color. Color available in Main and Armstrong.
–Equitrac copy cards bought at “black box” in print rooms. Use $1 to get a card; then more money can be added onto that card.
–Faculty can use a department code (2) and their ID number to charge copies directly to their department.
–please report printer problems to supervisors/Helpdesk in a timely manner

Emergency Procedures – please use part of your next shift to read over the Emergency Manual (there’s a copy in each branch). Ask your supervisor if you have questions about what’s in it.
–first aid kits are also available at each branch at the Circ Desk. Additional kits are available in Main at the Info Desk and in the Staff Room.

Mozio – new texting reference service, implemented at the end of spring semester. Text to # 66746 from any cell phone. Start your message with “midd” and then type your reference question. Reference librarians (or perhaps Circ or Helpdesk staff) will respond via text to your phone.

Is that it? Whew!

Guest Printing

Please pass on any feedback, responses, comments you receive regarding the new guest printing policy.
The process in 4 easy steps:
STEP 1 – Create a PaperCut account on the Guest Print Station
Add value as needed after creating your PaperCut account
STEP 2 – Purchase a $5 PrintCard
Available at The College Book Store, the MiddExpress and the Wilson Café
STEP 3 – Select a Printer
Open the document to be printed (via personal email, CD, storage device or Zip Drive) and select printer
STEP 4 – Release print
Go to Print Release station adjacent to printer selected
Log in using your PaperCut account to print

Please read and review the guest brochure for details.

Guest Printing and Print Release Update

From Mary Backus, Director of User Services
I wanted to let you know that as of today (June 8), guests (Those who do not have a Middlebury network/email account) will be required to pay for printing in the library. They can purchase pay cards in the Wilson Cafe, as well as other locations, for $5.00. There is a brochure available at the Information Desk (and at Circ) which will guide guests through the process. Please review the brochure at the beginning of your next shift. I would suggest that whenever someone asks for the Guest password, ask them if they will need to print, and explain that there is a new policy and give them a copy of the brochure. You should also read the details of the procedures they will need to follow in this documentation:

When you have to answer questions about the new policy, here are the highlights to help you answer them:

Guests continue to be welcomed at the library, but because of rising costs and environmental efforts, PaperCut has been instituted.
This is for black & white only. Main Street Stationary and UPS Store should be suggested for color printing.
For this purpose, guests are those who are not current student, faculty, and staff such as (but not limited to) campus visitors, alumni, guest lecturers, and family members.
This applies to the public printers at the libraries only.

At the same time, LIS has rolled out Print Release Stations for all public printers on campus.
The release stations are simply a tool that requires confirmation of a print job at a public printer allowing the user to have better control over where and when they print:
Reduce printing of unnecessary and duplicate pages
Free-up printers as a result of timely and confirmed printing

Students, faculty, staff, and guests who print on the campus’ public printers will be required to acknowledge and release their print jobs at these stations within two hours of queuing.
Of course, print release will not be required at departmental or personal printers.
Thank you for helping to support this new policy, and if you have any questions or problems, please let me know.

Print Release in Main LIB242

LIS has undertaken a project to implement print management for all public printers.
During this test period students, faculty and staff can log in with their username and password to release print jobs sent to the printers in Lib242.
Guest users can log in with the daily pclab username and password to print.
The computers in 242 are dedicated to print release and cannot be used for other purposes during this test.

What is a print release station?
A print release station allows users (faculty, staff, students, and guests) to release their print jobs to the printers rather than use the current configuration of automatically printing jobs to the printers.

Why install a print release station?
A print release station should reduce the number of unnecessary or duplicate print jobs from being printed, give the user greater control over their printing, and increase print availability.

How does a print release station work?
When a user sends a document to the printer, it queues on the print release station. The user must log into the print release station using their Middlebury username and password to view jobs they submitted. The user sees only the documents that they sent to the printer and they can release or cancel the print request.

Please try out the new stations and provide your feedback. Please also record any and all comments, questions, suggestions etc. on the notepad at the Circ desk. There are also stickies available in 242 for writing comments.

Printers without release stations are available on the 3rd floor of the Main Library (LIB303) or the lower level of the Main Library (LIB142).
Please direct all printing from Main Level walk-up stations to the upper and lower level printers.

If you experience problems or you are notified of problems with the print release stations during the testing, please contact the Helpdesk.