User Services Weekly Report
Date: 14 April 2010
Workgroups(s); Circulation Services – Circulation, Reserves and Stacks
Highlights:
- General activity levels – bustling at Main and Arms; steady user activity in evenings; fairly quiet Sunday, Mon & Tues morning
- Student staffing and schedules – Dan: Working on summer scheduling; all but 3 students have signed contract for the summer; Todd: finished summer interviewing and working on contracts
- Circ staffing – schedule flexing and stretching to cover vacations and time off
- Circ phone tree
- Reserves – BLNM/VT processing; met with Christie Tam from Monterey to discuss Reserves, copyright issues, and general borrowing policies
- Armstrong – tons of ILL, Nexpress, rapid requests to process; finally sent out a bindery shipment from Armstrong
- Loaner equipment – missing/broken locker key replacement project, working with Shel and Bryan using Circ Equipment to support Student Symposium, heavy faculty/staff laptop activity
- Digital Archives Team – Jess Isler joined the meeting this week to report on her internship in Special Collections and metadata creation
- Curricular Technology Team – survey rolling out this week (fingers crossed)
- Web Team – Usability, surveys and analytics
- Hiring activity – all Circ positions posted; initial planning meetings scheduled; hiring committees in process of being formed
- RSS workshop planned for 4/28
- ILL/Circ meeting to discuss staffing support and schedules
- Revised hours guidelines; proposal to change summer hours
- Improved web booking and requesting text in MIDCAT (for reserve, book, and hold notifications)
- New hours table in the wiki
- Explored adding LIB242 to available printers for students at the circ desk – don’t think it is possible
- Starting to at least think about BL scheduling
- Circ is assisting Special Coll with items needed for Fac/staff author reception
Challenges
- Billing for lost materials – peak in request to replace with purchased copy (lower cost than default value)
- Room scheduling confusion
- Multiple staff taking days off simultaneously
- Busy and understaffed on Tuesday
- 2-hour gap in student coverage Monday morning (illness)
- Missing reserve screening DVD for Tues evening screening