User Services Weekly Report
Date: 6/16/10
Name: Dan Frostman
Workgroups(s); Circulation Services – Circ, Reserves, and Stacks
Highlights: (Progress towards Goals, accomplishments)
• Lovely party with AMAZING good food at Mary’s, friends and colleagues, a gift to be treasured, a song to be remembered – thanks!
• Lots of staff training – Reviewing/editing checklists; building tours, staff intros, completed tutorials on Emergency procedures, ILL/NExpress, film screenings, loaner equipment, booking module, Outlook calendars, Reserves, carrels and lockers, re-shelving, LC easy
• Student staff training, 1:1 with new Circ and student staff
• Orientation – permissions, imaging, equipment, phones, keys, access, contact info, email lists, etc.
• Staff schedules – stretched very thin with vacations, time off, training efforts, and increased library evening hours
• Lost and found shelf cleared of piles of junk, clothes, recycling, books, DVDs, misc equipment, and 1 Netflix return (now finally mailed back), valuables sent to Public Safety
• Kaplan files – negotiating agreement
• Davis 250A Key inventory
• Deleting, forwarding, recycling, reviewing, cleaning up files and documentation
• Staff space shifts and moves; ensuring happy and productive spaces for all staff
• Documentation – old Circ wiki emptied and deleted – hurray!; editing borrower policies and staff procedures, link checks on drupal/mediawiki, etc.
• Reviewing all Manager responsibilities and Circ workflows, work assignments, procedures, staff personnel stuff, tying up (or passing on) loose threads and works-in-progress
• Guest borrowing – planning and documentation for shift to web based forms – step one toward achieving reduced paper forms
• Reviewing policy/procedure for signing equipment user agreements
• Nexpress too long reports
• Clearing hold shelf of items too long on shelf; quality check/inventory
• Equipment inventory – iPods, headsets, adapters
• Carrels and lockers – cleaned up and ready to go for Summer session
• Billing – processing bills, long-overdues, lost, searching, documentation
• Reviewing Borrower data base procedures
• Monthly search list completed – many found items! Mostly in place, some slightly mis-shelved; a few very creatively mis-shelved
• Taking an initial stab at creating SLA’s
• RESERVES:
1,300 items processed for BLVT reserves
60 boxes of BL reserves packed and delivered to Lee Kennedy room for Davison delivery
Amazing and very appreciated effort of Circ and ILL student staff with the BL reserves workflow: pulling books, arranging by call # on shelves, packing boxes
Reserves training for new staff
Film screening training for new staff
Closing training for new staff
• Space Team: tour of service points at Davis; tour of Voter basement
• CT Team – waiting to hear back from the AD’s on our recommendations
• MUSIC:
Two new students trained and scheduled for the summer
Pulled and withdrew 6 linear feet of periodicals on JStor in preparation for a shift of the MT’s
Contemplating moving the Laser discs to Special Collections along with Davis’s collection
• ARMSTRONG:
Training new staff
Reviewing documentation
ILL training on new version
Challenges:
• Request for yellow cables (what is the plan for this?)
• Equipment inventory – missing with available status
• Scheduling – staff stretched very thin, especially in July
• Crazy-big peak Bread Loaf reserves processing
• Gate counts – no activity before 9 am and very little after 5 pm on 1st Friday of LS
• Virus issue at Circ front computer – saved by Dennis and SteadyState
• Wiki – limitations re: design of current page and keeping all Circ workgroup documentation on one page
• Not enough time in the day
• Questions re: color printing in library; I’m following up with the Helpdesk on this
• Issue with Russian School screening in Twilight on 1st night of LS; seemed to be resolved quickly
• Not enough hours in the day