User Services Weekly Report
Date: 2 Dec 2009
Workgroups(s); Circulation Services – Circulation, Reserves and Stacks
Highlights:
• 2-day break much appreciated!
• Last week of classes; started off with a bang on Sunday night after Thanksgiving break; libraries are busy with end of term work
• 24/7: Prep, checklists, forms, orientation, scheduling
• Stacks: Peak in returns (from on and off campus) and re-shelving
• Setting goals
• Student staff: 24/7; scheduling for exam period, Winter Term, Spring Term; fielding inquiries about Summer and Spring schedules and hiring
• Web Team: Assessment meeting; build-out
• Curricular Technology Team: Web site, self assessment, goals
• Digital Archives Team: Debating moving one of our goals, following up on assessment meeting
• Main: Slow Saturday after Thanksgiving; quiet Sun at Main
• Busy with room reservations
• Increase in requests for help/assistance at Main and Arms libraries, especially equipment, ILL, and Plotter use at Armstrong
• Film screening activity busy but smooth
• Arms: VERY quiet Wed prior to Thanksgiving; poster session = lots of plotter printing (w/a few problems); scanning, scanning, scanning of ILL’s, NExpress, and Rapid
• Music: VERY quiet Wed prior to Thanksgiving
• Monthly stats, reports
• Playing with self-booking possibilities
• Mill Circ: Problem with erratic log-in behavior solved (hurray!) by the unintended consequences of Frostman Labs –freeze/thaw to install a shortcut to log-in
• Loaner equipment: Equipment in heavy use; increase in bookings, shifting to equipment check-ins by supervisors for kits with multiple parts to reduce error rate for missing/lost parts
• Reserves: Still continuing to add Reserves to Fall 09; W10 Reserve requests slowly coming in; updates to the Reserves page on Dokutek
• NExpress: Troubleshooting too long lists; system glitches
Challenges
• Wed prior to Thanksgiving break – did not need to be open at branches
• 24/7 hours at Main – doors and lights functionality problematic first few days of 24/7; library crowded and some students testy and demanding, drum circle outside on Sunday evening prompted complaints
• Booking for laptops and multiple equipment requests that were needed sooner than requested
• ILL processing at Arms stretching Circ coverage thin
• Peak in ILL/NExpress processing at all branches
• Equipment in heavy use and overdue; equipment maintenance; adapters with frayed cords
• Microfiche support/instructions for students using older technology