Troubleshooting a problem with a conference phone can often be tricky, as there are so many variables at work, but here are a few things to remember: for help with a suspected issue with the equipment, please contact the Helpdesk x2200. For help with the telephone capabilities in a specific room on campus, contact Telephone Services x5700.
Sometimes an issue might first appear to be an equipment malfunction (a button on the phone isn’t doing what it’s supposed to), when in fact it might be an issue with the conference call capabilities in the room.
Please note that if a conference call is long-distance, it may require a personal long-distance code to be entered.