User Services Leader Weekly Report
Date: 17 Sept 2008
Name: Elin Waagen – Workgroups: Circulation, Stacks, Reserves
Stats
Carrel Monday
1st carrel hunter arrived at 5:25 am to wait in line – and also started a sign up sheet for others
67 waiting to reserve a carrel when doors opened at 7:30 am
83 carrels issued by 8:33 am; 137 by mid-morning!
STATS – from August
GATE ACTIVITY
Main 35,814
Music 1817
Armstrong 5019
TOTAL 42,650
Circulation by item type
Monthly
BROWSING DVD 1362
CIRC DESK DVD 474
CIRC DESK VHS 109
CIRC DESK LD 7
TOTAL 1952
4HR LAPTOP includes power adapter 1495
4HR EQUIPMENT 669
1DAY EQUIPMENT 128
7 DAY EQUIPMENT 84
FAC/STAFF LAPTOP 51
TOTAL 2427
Highlights: (Progress towards Goals, accomplishments)
• Stacks – hired 5 new student workers; training
• Carrel Monday – preparing maps, applications, documentation, keys, and welcome cart for carrel day
• Requests and paging – increased activity in evenings
• Music – ILL picking up; made recording of Flanders songs to fill user request
• Increased support to Reserves on weekends/evenings
• Scheduling – vacation and sub requests for staff
• Armstrong – Armstrong is very busy, with everything; lots of questions, directions, printing, etc.; many classes scheduled this week in 161 lab; Reserves slowing down; lots of “hunting” for books.
• Nexpress, Rapid, ILL, Web Requests VERY busy.
• Armstrong has a new Printer!!! Yeah! Staff learning how to remove jams and change the toner
• Student schedules – Lots of changes and subs needed; hiring new; busy training and finalizing schedules
• Library hours – Library opening moved up to 7:45 am at Arm, response was instant and we’ve had students here at 7:45 am most weekdays.
• Equipment – 12 20G iPods on four-hour Reserve – for 3 classes – to ensure that they are available for required class assignments; request for iPods to be used in an art exhibit at the CFA; adding FS laptops to the Music Library -storage space ready
• Smooth shift overall into fall screening activity
Challenges:
• NExpress cancellation notices – no “reason” listed as to why cancelled
• Equipment – Having trouble meeting demand for PC-formatted external hard drives; 3 out of the Circ pool are “being repaired” – checking to see whether the broken ones will be resurrected
• Reference Desk “on call” on Saturdays and some evening slots – need clear guidelines for referring/assisting user requests for research help
• Need 10pm-midnight student shift back in the Main student schedule
• Film screening issue – film needed for 2 classes; placed on reserve for wrong class; FMP never updated with screening time change; DVD out to another faculty when needed for viewing; faculty did not receive confirmation of original request or response to request for changes
• Friday and Saturday evening staff LOA
• Faculty/staff laptops – increase in confidential docs/info left on laptops