User Services Weekly Report – busy, busy, busy!
Date: 23 Sept 2009
Name: Elin Waagen
Workgroups(s); Circulation Services – Circulation, Reserves and Stacks
Stats
Reserves:
139 ERes pages created for F09
851 new documents scanned and added to ERes coursepages
1830 items put on reserve at Main
114 items added to reserve at Music
171 of 202 thesis carrels checked out in 2 1/2 days. (84%)
123 of those 171 were checked out between 7:30 and 9am on Monday, September 14. (71% of that 84%, or 60% of total carrels)
85 of 138 lockers checked out in 2 1/2 days. (61%)
Main: 5226 items circed
Music: 961 items circed
Armstrong: 444 items circed
Total: 6631 items circed, an average of 25 / hour
359 web requests – retrievals (paged materials)
35 desktop “non-circ” type interactions at Music
212 at Main
75 at Armstrong
322 interactions TOTAL
Highlights:
• Circ meeting: Brainstorming priorities and service level agreements
• Mill Circ: Researching self-service options for carrels and loaner equipment bookings
• Carrel assignments continuing
• Resolving billing/replacement issues
• Attended all-LIS staff meeting
• Attended web makeover presentation – amazing – hurray for a very cool new college website!
• Staffing: Successful first few days of schedule changes
• Main Circ desk activity: Increase room reservations; guest password; referrals; misc support – info desk type stuff
• Student employees – Successful transfer of Main Circ supervisory duties; Circ training quiz sent out: ref/research documentation on Circ wiki; 1:1 training continues as needed with new students; hired and trained one additional student at Music to fill schedule gap; planning for training
• Precautions for transmitting disease – purell and wipes in place; no longer keeping lost re-use drink containers in lost and found at Circ desks
• Borrower data base: Guests, visitors, college courtesy cards, class auditors; local educators – reviewing eligibility criteria and standards; policies and procedures; adjusting ptypes for liaisons
• Workstation changes – phone, computing, space etc.
• Eliminate retrieval service for on-campus users – system parameters adjusted; advertising the change; posting signage
• LIS Website Team: developing the one-LIS blog
• Main: Sunday schedule change successful; continued very busy evenings, students performing well overall, heavy equipment use, many room reservations, great party for Maura
• Music: Working on the Music Library web page inventory for web makeover
• Staff Training: Learning/reviewing procedures – Eres scanning; equipment bookings; student supervision; Main Circ mailbox;
• Armstrong: adjusting to weekday staff schedule changes – will continue to evaluate workflows, tasks, schedules; ILL’s increasing – lots of activity; Clifford Symposium busyness; reserves still slowly coming in
• Stacks: supporting opening routine at Main M-Th; stacks student employees also scheduled at opening at Circ desk; designing new procedure for carrel/locker clearing
• Loaner Equipment: catching up on maintenance backlog
• Reserves: support on weekends for processing reserves helps reduce Mon workload; met with Acquisitions to talk about Reserves and Acquisitions interactions; almost caught up with reserves back-log; reserves quieting down
• Film Screening: Change – shifted routine procedures to evenings going smoothly
• Weekend: printer jams; missing loaner laptop – resolved
• Circ web pages; circ blog – prep for migration to LIS blog; reviewing tags and categories; borrowing documentation moved to LIS wiki from CMS; Music Library web pages inventory
• Preparing for Dartmouth College October Conference presentation
Challenges
• Various film screenings snags – two student no-shows, a media item not being picked up on time, room reservation mix-up causing a half hour delay; last minute changes to FMP; last minute reserves request fro screening
• Self-check still on the blink – may need a new de-sensitizer
• Documenting non-circ type activity at circ desks
• Change in Info Desk staffing – impact on Circ with room reservations and guest stuff; lots of referring and troubleshooting
• Arms Printing issues – Printer 203k down; the only plotter printer is at Arms – last minute issues – Friday at 5pm had to help print out event posters
• Main printer problems keeping 2-3 printers down
• Attendance problems with a Main student employee
• Adjusting to staff reduction