Some good stuff here for library staff: ALA Learning Round Table
This in particular popped out: http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skills-for-library-staff/
Staying Connected
Some good stuff here for library staff: ALA Learning Round Table
This in particular popped out: http://alalearning.org/2009/12/14/a-collaborative-learning-experiment-top-ten-customer-service-skills-for-library-staff/