When equipment with multiple parts is returned, we have to check carefully for all parts.
At Main – refer check-in to the Circ supervisor
At Music and Armstrong – refer to a Circ supervisor if possible; if not, check carefully for all parts prior to check-in; refer re-imaging etc. to a supervisor
DO NOT check in if there are parts missing.
If parts are missing, LEAVE THE EQUIPMENT ON THE BORROWER’S ACCOUNT – DO NOT CHECK IN. Notify the next available Circ supervisor.
Please also check for parts, personal belongings and other library items that do not belong in the case – many things tend to get left in the equipment cases.
Refer equipment with missing parts or in need of repair to Steve at Main.
Q: Wondering what that cool new RED cart at Main Circ is for?
A: All equipment returns with multiple parts in cases! At Main – when equipment is returned, simply place cases on the Red Returns cart and a Circ supervisor will check in and process.
By moving the check-in procedures for equipment away from busy front desk check-out activity, we hope to reduce errors at check-in, reduce replacement costs for missing parts and also provide better maintenance of equipment – re-imaging, charging, deleting, checking parts for wear and tear, etc.
Thanks for the help!