Present: Joanne, Nancy, Dan, Todd, Elin (notes)
Brainstorming discussion to identify/define Circ’s top 5 priorities and consider service level agreements/expectations.
Customer Service/Front Desk/Info Point – Circ staff present at all hours building is open; directing users; providing user education and staff training; on and off campus services
Communication with users – Main Lib mailbox; documentation
Reserves – critical in light of reduced resources/funding
Shelving
Loaner Equipment – bookings, mantenance
Film Screenings – help ensure quality and availability of materials
Borrowing and Lending – facilitate local, NExpress, ILL lending/borrowing
Service level agreements – how might we define expectations for service levels?
No rush services
No services evenings and weekends
No services during some of the time the libraries are open (staff building with security service?)
No availability to trouble shoot last minute requests etc.
No special requests; individual services
1st come 1st served; no exceptions
Impact of workload on next weekday if no services during evenings/nights/weekends?
Additional thoughts, comments, ideas shared pre/post meeting:
Equipment reservations – review priority
Library hours – evaluate evening, late night and weekend hours; Circ staff during all open hours?
How-to instruction/education
Reserves
Media collection/film-screening
Loaner Equipment
Circulating Materials – access to open and closed collections, shelving, maintenance of collections
Security -collections and users, privacy and confidentiality of borrower records; personal info on loaner equipment
Primary Info point in libraries
Data gathering/collect stats – building/user data
How long before materials are shelved – 36 hours?
Discussion will continue at Wednesdays staff meeting. In addition, please feel free to comment on this post.