damaged

Questions about Library Bills and Lost Library Materials?

This time of year we usually get many questions about missing, lost, damaged and “long lost and found again” library materials at the front desks. Please refer all questions about billing and refunds to me. You (and the borrower) can contact me at waagen@middlebury.edu with any questions or concerns.
Please review the information about Lost and Damaged policies.
A couple of tips:
*Lost/billed materials will eventually be transferred to the borrowers college bill, but please encourage the borrower to pay the charges at the desk to clear their account. This is the fastest and easiest way. Paying with a credit card is the easiest way to process a refund IF the item is later found. If you process a payment (ask a supervisor how if you’ve never done it), please be sure to give a receipt to the borrower – required for a refund.
*To maintain the integrity of the collections, it is the preferred policy that borrowers pay for lost or damaged materials.
*Requests to “pay” for the item with an exact copy may be considered on a case by case basis, but will delay clearing the charges, as it takes quite a bit longer to process and resolve.
*If you get the message “item lost and paid” when checking in materials, please email me with the title, call# and barcode# of the item before sending it to the shelves
*Please check carefully for damage (beyond normal wear and tear) BEFORE checking in – and alert a supervisor to the damage. If it looks like willful damage or severe neglect by the borrower, do not check it in – place on/forward to my desk in 250A
Let me know if you have any questions.
Thanks!
Elin