Memo/FYI
20 June 2008
Happy June Birthdays to Maura, Momo and Xander!
Have I missed anyone?
Welcome!
Main Circ – Katie Cyr, Rachel Ochako, Andrew Amstutz, Momo Merritt, Matt Brown, Nikhil Ramburn, Mahmoud Abdou, Loki Phadera
Music: Jisun Song and Andrew Throdahl
Armstrong: Chinyere Amadi, Leonard Badeau, Emily Gaewsky, and Nick Immonje
Please feel free to refer any questions to a supervisor.
Customer Service Training
Thanks to all who attended. Please give us your feedback! All comments welcome by email or in person or by anonymous note…
Circulation Services Training
Save the Date!
There will be a training session for all Circ student workers on Monday 6/30 at 2 pm – snacks will be served. If you are not scheduled to work during that time, please make every effort to attend – it is paid time.
Student summer workers who graduated in ’08 – may keep student status through summer. If they are still here in the fall – we will need to change them to alum borrower type.
Film Screenings
Many of the LS faculty who come here are not familiar with our system. They are following the screening procedure by contacting the Help Desk. If LS faculty come to the Circ Desk and want to make changes to their scheduled screenings:
• Title changes – OK for Circ to make change in Filemaker, but send email notification to Film Screening mailbox to keep them in the loop
• Time changes, location changes, any special needs (subtitles turned off, etc) – please ask the patron to notify the Help Desk (email, phone or in person) with their request
NExpress and ILL returns at Main
Do not shelve on the hold shelf after returned – place on ILL/Nexpress returns cart
The only exception is ILL in-house-use (pink slip) – kept on hold shelf until due back to the lending library (or if borrower states they are done with it)
Reserve media
May not leave the library – tell borrower the exact time the media is due back and remind borrowers that “media is library use only”
Hourly book reserves
Remind borrowers that hourly reserves are 2 hour, in house use only – and tell them the exact time a book is due back
Most equipment may be booked (reserved)
Do not use the place hold function in Mill Circ for reserving equipment (we hold books and book equipment)
Reserve and/or Media materials
If you can’t find what you are looking for on the shelf, look it up in the catalog to verify status. If you still can’t find it – alert a supervisor and/or the Reserve Office – so that staff can alert faculty to a problem with any materials critical to their teaching
Reserve and screening DVD’s
Be sure that all DVD’s are visually inspected for condition at the time of check-out to the screener
Record Alarms
Please note all incidents of the alarm going off at Main – we need to document alarm pattern for a service call
Desktop stats
Remember to click! This ensures that we have reliable figures for documenting our “non-circ” activity levels
Questions?
Please let a supervisor know if you have questions or are not clear on a procedure
Thanks for all your good help. Wishing you a happy weekend!
Elin