Tag Archives: analytics

Business Services

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Stakeholder: Tom Corbin

Web Makeover Contact:  Jai Shankar

E-commerce group:

  • Web site is critical to generate revenue
  • Web site to be used for “advertising” and “marketing” (since policy prohibits advertising in paper form on campus)
    — must be a priority to “self-promote” to drive business
    — also: can we include links to corporate sites in future?
  • Book store
    -The Bookstore should not lose the Bookstore link on the bottom of the homepage since at least 35% of the ecommerce Bookstore traffic comes through that method, and depending on the time of year it might even be more.  If you were to move that Bookstore link to the top of the Middlebury homepage, I would have no objection to a better location
  • That nothing coming from the Web Makeover Team affects the hosted solutions and Bookstore websites in a negative way, other than perhaps header and footer updates coming from changes to the look and feel of the College Web.
  • – Link on all web pages is desired
    – Bookstore can assist in implementing any new branding to general look, and especially header/footer areas of website.
  • Build cross-links among auxiliary services and other web sites
    Examples:
    — an ad in the Addison Independent online links to a season pass order form; on the same page as the order form are up-to-day/minute links to golf course conditions (if it’s October), to athletic events, to book store for purchasing apparel, etc.
    — Snow Bowl page might have links to 51 Main for après-ski specials
    — Bread Loaf School of English site should have obvious links to book store for purchases
    — Events at CFA, McCullough, Mead should have links to Grille, 51 Main (including specials)
  • Make links/relationships easy to develop, including to/from MBS and CBORD
    – Athletics
    – Student fund raisers; gift systems
    – 51 Main
    – Facebook
    – Pro-shop
  • New service ideas
    – sign up for T times on golf course
  • Make site richer in graphics (less “business” like)
  • Allow “pop-ups” for special offerings (e.g., Grille, Bookstore, etc.)
  • Make site compatible with mobile devices – focus significant effort on this for future
    – Grille orders
    – Book orders (as leave class)
    – Snow updates
  • Guest/visitor access
    – have pages for those interested in arts or sports (and related links to e-commerce sites)
    – allow them to build “customized” pages of information they’re most interested in

Information group

  • For students, employees, web should promote “self-service” in finding info (e.g., tax info)
  • — Easy to create & update FAQs
    — Links among different “sites” (areas on campus) (not just what’s in your own dept)
    — Search results need to be relevant & prioritized appropriately
  • Need Policies/Procedures that can be accessed/updated readily; consistently formatted
  • Dining
    — Need much more flexible design for display of calendars, menus
    — Website should display meal offerings, in a way that differentiates Middlebury from other Colleges
    — Current navigation hides too many sites
    — Relevant search results needed
  • General design – need different look & feel for different areas / functions
  • Hard to edit/update policies, procedures, documents (and web site in general)
    — interface is confusing; need simple editing functionality (esp. when just update info once a year)
    —- how can we make this efficient to get departmental input, review, approval?
    — need way to display calendar/schedule of events (such as safety training sessions)
    If things are lacking from the web site, how/who determines where they go?
  • Forms design / formatting / printing is critical  (Reprographics; Faculty housing; Snow Bowl; Golf Course)
    — Need to be able to extract information that’s important and copy/move to other applications
    — Need to be able to edit/update forms without depending on web services
    — Make easier for departments/users to create & update form fields/text
    — Forms navigation should be intuitive (“back” button on browser should work, for example)
  • Need College Policies & Procedures Web site
    — some may be open to public viewing, others limited to designated users (similar to Emergency pages)
  • Need Data Warehouse (web interface, drawing on Hyperion/Banner info)
    — Example: RPI
  • Web support – need clarity, timeliness, information online that is easy to find for web support
    — make clear how to get support & what to do if feel support is “cut off”
    — if we think something is a “bug” how do we know if it’s been fixed?
    — will there be a way to make suggestions for improvements? For new functionality?
    — shouldn’t take 10 days to get a response to an inquiry of “I’m new; how do I create a web site for my dept?”

Payment and Procurement

  • On Line training functionality
  • Secure access to certain items on the web site (e.g. tax exemption certificates)
  • On-line org chart capability for major College divisions – access might be issue although no sure why; even with 15 years employment and exposure to most of the College areas, with recent changes, growth, etc I find locating the go-to person difficult; such capability should be easily editable by designated area/department staff. Similar structure for Faculty.
  • Intuitive ease of navigation coupled with robust search capability on categories & keywords
  • Well segregated info for College employees which is not relevant or is confidential relative to other constituencies. As part of a web redesign, all areas of the College should have to create a certain minimum presence on the site, fulfilling parameters established by the redesign committees.
  • Ideally, links to peer groups / departments at our peer benchmark institutions – this could be postable by Midd employees with clearance, probably managerial level but could be broader.
  • Move MiddPoints to the Web and expand its scope………..this could be the forum for idea interchange and staff / faculty / student sharing of experiences / interests / memberships / life in our multi-community ‘region’.
  • Move College Magazine to the website in abbreviated form?
  • Improve functionality of e-mail if possible: example – address an e-mail ad hoc to a large distribution group and then be able to save those addressees for later reuse without having to first define the group within the “contacts” lists and then extract that laboriously created group for e-mails

Health & Safety

  • Video on our web page.  E.g. “Every Minute Counts”
  • Ability to edit my training and policies/procedures on the web page and have its availability more user friendly.

Retail Operations

  • Would be nice to be able to either have a rss type window on the front (home) page that consolidates the many.  Campus emails and distributions that occur and not have these go to email.  Doing so would also create some cross over between Faculty/Staff/Students.  I know of much information that the students get which is applicable to staff and the other way around however the information is not currently sent to all these constituents.
  • Currently there is access to wiki work groups however the use and training (familiarity) with this service tool is low.  Additionally, finding the links if not bookmarked can be difficult.   Perhaps a drop down page of common tools & campus electronic resources would encourage more use.
  • Also would be nice to have all blogs etc indexed.  There used to be a listing of blogs but that has gone the way of the wind.
  • Photo share would be ideal for ex. Currently one must dig and link externally to Erin Quinn’s  photo’s of sports teams when this should be more easily accessed.  Likewise if pictures of events could some how be posted along with or archived linked to the events calendar this would be cool.  Theater productions, concerts, lectures etc. would be able to be highlighted by more than a listing.
  • Currently, use of word press and the campus web pages really does not allow for easy tracking of hits and use.  I find I get more information out of the Youtube statistics than I can on my more official Middlebury sites.
  • Additionally if we could adopt some pages that allow for discussion board type of conversations.  Professors currently do so for classes but access to such for information/discussions/creative development is limited to creating a blog which may or may not achieve its purpose.  This could perhaps be individualized similar to a face book wall or could be open forums similar to a craigslist or the dreaded Midd confessional.  I realize concern for abuse might exist so some discussion around this may need to occur.  However from a work load and communications point it would be more efficient for people who work off shifts/days.  Additionally, it may reduce turnaround time on projects as the communications avoid multiple emails – reply alls – forwards and of course trying to find time for a sit down meeting.
  • You can currently use an LL Bean order catalogue on line as though you have a paper copy on screen in front of you.  Might make sense to reduce the number of print magazines (Also, Middlebury, etc.) by putting these in such a format. .

Snow Bowl

  • Create a user friendly site that is a esthetically appealing and easy to navigate for the general public.
  • Create a more commercial look to the Snow Bowl website.  The Snow Bowl   is competing with areas such as Dartmouth Skiway  www.dartmouthskiway.com
  • Snow news, (daily conditions report) updated automatically on the Home page with links to snow school and rental shop.
  • Place Middlebury College Banner across the top of page and allow the Snow Bowl free area for graphic design below the banner.  A creative look with colors, pictures and possible paid advertising.
  • Ability to announce calendar of events.  (spongecell.com) is one idea.
  • Develop Face Book (in progress), link to snow news and link to Home page.
  • Ability to track our statistics: an essential marketing tool to determine where our guests are coming from.
  • Website visibility within the search engines. i.e.  A family from Boston that would like to ski in the Mid Vermont area should be able to type in mid Vermont skiing and the Snow Bowl would rank high on Google.
  • Increase S/B visibility on College website.
  • Staff directory with pictures & contact information
  • Customer feed back ; blog
  • Ability to have video on our new website

RIKERT SKI TOURING CENTER

  • Online J-Term registration
  • Auto update daily conditions report on Home Page
  • Snow News capabilities

SKI & SNOWBOARD SHOP:

  • Ability to list product photos and prices.
  • Rate schedule.
  • Calendar of events, sales, early season specials  (spongecell.com)
  • J-Term specials that would interact with Face Book.
  • Paid advertising.
  • Allow flexibility and creativity in designing the rental page to establish competition with other rental shops i.e. Alpine Shop.
  • Include safety information, no helmet rental.
  • Easy access to update pictures and images to keep the site fresh.
  • Data management system.
  • E-Mail data base, distribution lists.
  • Sale of soft goods/retail items (online store front).

SNOW SCHOOL

  • A site that would appeal to the general public with an emphasis on family skiing.
  • Market our philosophy and mission
  • Attractive, creative site that will be on par with other Snow Schools in our area.
  • Ability to promote private lessons, Tag-along- series and Regular program series.
  • Calendar of event.
  • Develop” staff” page to present the range of talents and the uniqueness of Middlebury Snow School instructors.
  • Ability for guests to write reviews of their experience.
  • Creative text, graphics and pictures updated as often as needed
  • Text that will include keywords for optimal engine search.
  • Increase visibility on SkiVermont.com, snowcountry.com
  • Data management: ski and snowboard rosters created from online registration information.
  • E-mail data base.
  • Ability to track our statistics, important marketing tool to determine where our guests are coming from.

Alliance for Civic Engagement (ACE)

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Stakeholder: Peggy Burns

Website: http://www.middlebury.edu/academics/tools/ace

Redo Contact: Ryan Kellett

ACE is the most important resource on campus faculty interested in community-connected teaching, learning, and research-and for students who are interested in volunteering, social justice issues, activism and advocacy, citizenship, and international service opportunities.  ACE should be a portal for all things service-whether curricular, co-curricular, or extra-curricular.  In the current economic climate and as health and human services statewide budget cuts take effect, community needs change regularly-and because this is an active campus in terms of service, it is important that the site is perceived as dynamic and up to date/accurate.

Specifically and generally, what do you want from a new site? (as an individual and as an office)

-To have a prominent place on the overall Middlebury College site to promote current and future community-connected teaching, learning, and research opportunities to faculty.

-To have a prominent place on the overall Middlebury College site so that students (current and prospective) as well as faculty and staff interested in community service opportunities and social justice issues can find ACE easily.

-To promote immediate community service needs in a prominent way.

-To be able to promote specific opportunities (internships, conferences, on-campus events) to students.

-To have a number of different “Channels” (like we do now) to divide up the different portions of our site, e.g. Community Service, Anti-Poverty Initiatives, etc.

-ACE has so many pieces-we hope to find a coherent navigational “theme” that brings it all together.

What will help your office get things done more efficiently? How can a new website help your workflow?

-Easier and more flexible content creation, editing, photo/graphic use.

-Better forms (for nominations, community service sign-ups, etc.).

-Better way to archive/view old pages and photographs.

What type of interactivity would you use? What can help your office communicate more effectively?

-A calendar feed that we have on our website with ACE-related events that also automatically feeds into a larger campus-wide site-and have a way for RSVP to come to us plus have the event added to respondent’s Outlook calendar.  Also-a way to promote “outside” events as well via the calendar (e.g., an environmental rally in Burlington).

-A section that promotes professional development opportunities for faculty.

-An interactive calendar for faculty.

-Video (interviews with students and community partners, worksites in action, etc.).

-Video of faculty teaching community-connected courses; interviews with community partners involved in community-connected teaching, learning, and research.

-Opportunity for students, faculty, staff, and community partners to sign up for ACE e-newsletter.

-A way to enable students abroad to report on their service/internships/engagement there (but more formal than a blog, reviewed by ACE first).

-Link for recording volunteer hours (as part of student portal?).

-Online payment (e.g., for MAlt trips).

-How can we get alumni involved?

Do you have examples of functionality, design, or features from other colleges or industries that you like and admire?

-Sites of ACE-related offices (civic engagement, service learning, community service, citizenship, etc.) at Bowdoin http://www.bowdoin.edu/mckeen-center/index.shtml , Tufts http://activecitizen.tufts.edu/ , Amherst https://www.amherst.edu/academiclife/cce , and Swarthmore http://www.swarthmore.edu/langcenter.xml .  Also:  Georgetown, Macalaster, Princeton, Carleton, Bryn Mawr, and Colgate.

-We really want to have the capability to create “photo slideshows” on a regular basis-the type of slideshow where the picture changes automatically every few seconds. Here is an example of what we like: http://www.colgate.edu/DesktopDefault1.aspx?tabid=1870. Here is an example of what we don’t want: http://www.middlebury.edu/admissions/gallery/?galleryImage=0 because you have to click “next” each time.

If you currently create or edit pages on any of our web sites, what functionality is good? What could be improved?

-We like that we can create content (e.g., a new News and Events story) and add it immediately to the website without going through a lengthy or bureaucratic approval process.

-We would like it if there were a better system for the News and Events Feed archives… right now they just run down the right-sidebar in a long column.

-We would like ACE to be able to use both the left and right sidebars (if the new system has both sidebars). Right now we can only use our right side-bar although some offices use both sides.

-Web stats!  We need information on who visits the ACE page-and which section(s) are most visited.

-Less “homemade” looking-e.g., it’s so obvious when the home page looks great, but other pages look just cobbled together (not arguing for total conformity, just a conformity in overall graphic appeal).  More opportunity/options for choosing design emphasis (heads, etc.).

-More seamless and clarifying links to collaborating departments (e.g., CCAL).

-Better search is critical.

College Advancement

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Stakeholder: Mike Schoenfeld

Liaisons: Maggie Paine and Joe Antonioli

Stakeholders interviewed: two in-depth discussions were held with representatives from all CA departments. In addition, each department provided written feedback on requirements.

Overview

College Advancement requirements focus on:

  • integration of the many sites it relies on;
  • personalized pages;
  • improvements to online giving and registration;
  • improved data collection;
  • repurposing of content/ability to pull content (video, stories, slideshows, blogs, etc.) into their department web pages,
  • tracking and analysis of online communications;
  • sharing of documents and information within work groups;
  • creation of a microphilanthropy site.

Integration of all CA-related sites

College Advancement needs the various sites that cater to alumni, parents, and friends to be seamlessly integrated and easy to access. Currently, they are not easy to find, it is difficult to move from one to another, and each one has a different look and feel.

These sites are: College Advancement (ie. Give to Middlebury) and Alumni and Parent Programs pages on the cms, Middlebury Initiative, microphilanthropy site (to be developed), online giving form, PantherNet (Harris Connect online community; includes MiddNet career network), Middlebury Online, Agents in Action and Initiative Volunteer Leadership site (volunteer management tools), Google APP events calendar, and University Channel, as well as Facebook pages, LinkedIn site, YouTube, and other social networking tools. In addition, there are affinity group pages developed by alumni, students, or faculty that need to be incorporated into or easily accessible from the CA site. (Examples include the D8 Web site and Digital Bridges site). (Please see appendix for complete list of non-CMS pages that College Advancement relies on.)

PantherNet-the Harris Connect online community-is currently being developed and will launch in May. Alumni and Parent Programs will use PantherNet for many services, and it’s critical that these services are integrated with the Middlebury site. The services include:

  • Event registration tied to a searchable calendar of events
  • Broadcast e-mail tool with tracking capabilities
  • Constituent directory with search tool and easy update process
  • Classifieds
  • Career networking tools including interface with LinkedIn and MiddNet, job postings, and online resources

Harris also has the option for alumni to create personalized pages; however, CA is interested in being part of the overall Middlebury customization project. (See below.)

Personalized/Customizable Pages

College Advancement needs to have customizable pages for its alumni, parents, and volunteers. In addition to providing options for alumni to customize their own pages, CA would like to be able to pull specific content into alumni pages, perhaps through a combination of previews of blogs, e-mails, news feeds, videos, etc., and links.

Some of the content could be determined by an individual’s Banner record. For example, if an alumnus was celebrating a reunion, information specific to that reunion would automatically be pulled into his page. Similarly, if an alumna were a class agent, Initiative leadership volunteer, or Cane Society representative, specific links and tools would be included on her page. Donors could see their giving history.

Other content that might be pulled into a person’s page includes events, important college news, such as a communication from the president, notification that the latest donor honor roll was online, Initiative updates, Annual Fund progress reports (with overall and class participation), and stories relating to a person’s interests as shown in Banner (athletics, D8, etc.).

College Advancement would like to see customized pages/portals for volunteers and stewardship reports for individuals accessible after log in.

There is interest in having one log-on that would provide people with access to Middlebury personal pages, donor honor roll, online community, and their pages on multiple social networks. (particularly for younger alumni). At the least, once logged into any Middlebury site, there would be no need for log in to another Middlebury site.

In addition, CA would like to see personalized Web pages for staff members, with features such as calendar, project team discussion groups, and rss feeds.

Online Giving and Registration

Online giving and registration need to be more fully automated and connected to Banner and the Harris online community. Online giving also needs to be easier for donors to use and to provide more giving options.

Currently, TouchNet does not interface with Banner. Instead, each gift and registration requires a journal entry to be done. Then gift processing and alumni staff members enter gifts and registration information manually into each person’s Banner record. Recording registration information on the web site is also a manual process.

College Advancement would like to see the following improvements to these systems:

  • Enable Touchnet to interface with the logic that is already written into Banner Self Service.
  • Automatic processing and entry of registrations and gifts into Banner with a screen that allows each gift and registration to be reviewed by a staff member, then accepted. This would also include automatic entry into Banner of updated personal information that is generated when people register for an event or make a gift; again, this data would need to be reviewed before being fed into Banner.
  • Event registration forms that require people to include their e-mail addresses and other personal information.
  • Event registration forms that also allow people to make a gift and have both automatically processed (see above).
  • Registration and gift information automatically displayed on appropriate college pages. For example, when someone registers for reunion, his/her name would automatically appear in the list of who’s coming on the class reunion page; as gifts came in, the “mercury” in a thermometer tracking giving would go up.
  • Automatic processing of recurring credit card gifts or pledge payments (currently done manually and credit card information must be kept on file)
  • Once a person logs into the system (either the online giving form, online community, or personal Middlebury page), when he/she goes to make a gift the personal information we have for them in Banner is automatically displayed.
  • Elimination of need for storage of personal security information (credit card data) on College servers.

Online giving could be made easier and more effective in the following ways:

  • Enable memorial gifts and gifts in honor of others
  • Flag missing information in the online giving form as people are filling it out
  • Include a printable form for multi-year pledges as part of giving form
  • Enable automatic withdrawal from donors’ bank accounts on a monthly basis
  • Allow donors to request information about gift planning, reunion giving, etc. using the online giving form
  • Provide a feature that recognizes what someone is giving to and suggests other options (like Amazon)
  • Provide option for links to videos that demonstrate impact of giving in particular areas
  • Customized online giving forms for different areas of the College (BLSE, LS, etc.) or specific fundraising projects (Organic Garden, etc.)

Improved Data Collection

Updated information on constituents is key to being able to communicate effectively. College Advancement needs to collect e-mail addresses and other information about alumni and parents. The changes noted above, will help. They are interested in other methods of collecting this data that we might suggest.

Repurposing Content

College Advancement needs to able to pull and display content aggregated in Middlebury Online, “below the fold,” or available elsewhere on the Middlebury.edu site (campus blogs, discussion groups, news, stories, lectures, video, slideshows, The Campus, WRMC, etc.) into individual CA pages, where having such content would reinforce key messages and help advancement tell the Middlebury story to its audiences.

Tracking and analysis of online communications

College Advancement needs the ability to track and analyze its online communications. It may be that training in using Google Analytics, Lyris, and the Harris Connect broadcast e-mail tool tracking function will fulfill this need.

Sharing of documents and information within work groups

An easy, searchable system for sharing documents and information-perhaps also including as video, slideshows, photos, etc.-is needed to replace the static N drive, where advancement officers currently store and share information. This must be accessible from off-campus. Having the ability for multiple people to work on a document at once (like Google docs) would also be useful.

Microphilanthropy Web site

College Advancement is charged with developing a site that combines concepts from microfinance and social networking and that enables donors to fund specific projects that are meaningful to them and to connect with others who share their interests.

Other Needs

  • Graduate programs easily accessible via the home page.
  • Discussion groups in each of the languages we teach
  • Interactive thermometer that tracks alumni participation
  • Amazon-type feature that remembers visitors’ preferences
  • Obvious way to provide feedback or comment
  • Ease of site navigation
  • Meeting organizer that makes it easy to schedule meetings involving many people
  • Donor site accessible after log-in that includes donor honor roll, 1800 Society and True Blue Society pages, and other stewardship content.
  • Interactive map or other feature that would enable alumni and college communications to post a photo and a brief story or statement. Then each person/location would be added to the map and when you clicked on it, you would see the photo and quote. Map would also have locations of all our schools abroad and Bread Loaf sites with information on each one. An alternative way to show this would be to rotate photos/quotes on the map. MSNBC did something similar, but without the map. Roll over a particular photo of a person and you get a brief quote. Click on the full story and it delivers the story in a pop-up screen. See www.msnbc.com/id/26903309

ES/EA/Sustainability Integration (SI)

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Stakeholder: Jack Byrne

Redo Contact: MS Costanza-Robinson

Currently, ES/EA/SI has a relatively low-tech site that includes text and photos on their page and has a variety of file types for download (powerpoint files of presentations, pdfs of reports and newsletters). This functionality needs to remain, but be expanded and improved upon. The current status of the site is due largely to limited personnel time dedicated to the website. A recent (1-year only) hire will have some role in introducing content and improvements. Requests and or plans for future functionality/technology include:

  • Embedded video and/or audio (e.g., of the weekly ES Colloquium or other seminars)
  • Better access (possible including standard reports) to better web-use statistics
  • Ability to easily form Listservs or groups that specifically include non-Midd addresses (not just built within Outlook) and the ability to generate an email newsletter to the listserv participants; people should be able to subscribe and unsubscribe.
  • Training / portal functions
  • Tagging/aggregating/approving sustainability information from across the website (athletics, EA, SI, IS) and feed it to the ES/EA/SI site
  • Add ability to accept online submission of grant proposals (see URO stakeholder report for more on this requirement)
  • Add searchable archive of ES/EA/SI funding (proposals/reports from previous grant awards) or perhaps of Environmental Council minutes of meetings (see Faculty Council requirement document)
  • Integration of databases across campus and web-output of data: for example Facilities has a lot of information (facility energy consumption, building occupants) that Jack needs. The current process includes too many file-type conversions and people involved in getting the right information. The data exist, but the searches/databases (Sightlines?) are not web-based. Obviously, permissions issues would be important here.
  • The possibility for people to web-submit photos/ideas/text for the website for possible inclusion on the page.

Specific problems with the current site/CMS that were mentioned

  • Tiny blue font
  • CMS awkwardness – simplify direct editing of pages (uploading too many clicks, particularly when you upload the wrong file by accident, to remove that and upload the correct one takes far too many clicks; what you see (even in preview mode) isn’t always what you get)
  • CMS editor permissions issues: student workers have historically done some of the content management for ES/EA/SI. Jack Byrne, as the person in charge of these areas, would like privileges to set-up/approve student permissions. Currently, the administrative hurdles here are time-consuming.
  • Channel pages creating/editing: is it possible to reduce administrative bottlenecks
  • Improve ability to edit CMS on Macs

Specific non-technological requests/thoughts for new site

  • Increase EA/SI prominence on webpage (homepage?)
  • Branding is important, but the flexibility of many templates would be helpful
  • More training – existing training is good, but more could be useful on more topics

Center for Teaching and Learning Resources

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Stakeholder: Susan Campbell and Kathy Skubowski

Website: http://www.middlebury.edu/administration/ctlr/

WebRedo Contact: Renee Brown

General:

  • We regularly use Banner, library, blog for writing tutors, servers, Outlook, and Entourage. Would like to be able to share documents, photos, video, blogs, email, RSS feeds
  • Search/navigation: lack of consolidation. Would like a way to centralize material or link from one location–even if you’re good at finding information, it shouldn’t be difficult to do.
  • There seem to be lengthy delays and lack of timely response to requests for new channels and the possibility of a bottleneck in authorizing and approving requests for new or more web content.
  • The ability to look at the Master Schedule without having to go through someone else is very valuable.
  • Our course management tool is not easy to find on the College web site.

Goals:

  • Would like to offer short questions and self-paced tests to students as part of the tutoring program but there is no easy way to do this despite the fact that other institutions have this facility. In Math, there are symbol/equation issues, but nonetheless, we should have a built in online testing capability.  Emphasized the desirability of being to work with such a tool without any intermediation by tech folks.
  • Noted the lengthy delays and lack of timely response to requests for new channels, etc.  Also mentioned the possibility of a bottleneck in authorizing and approving requests for new or more web content.
  • The possibility of integrating AccuTrack more into Banner.
  • Having a web designer help with setting up the original structure and organization would be helpful.
  • If there was tracking program that the web admins could run to see where the hits to a particular department are going, it would facilitate the organization of the site. The general sense is that students have difficulty finding information and without information about how people are navigating the CTLR site, it is difficult to know how to improve the organization of information.
  • When on a site, having drop down menus are a comfort, providing glimpses as to the result of clicking on a link and a sense of how the site is organized. Also, shows a variety of options.
  • Hamilton’s teaching/learning site (http://www.hamilton.edu/writing/index.html) is very well laid out. Was searching for oral presentation skills and had no problem logically navigating.
  • Like the idea of having a customized home page, that is optional, but would be most helpful to permit a unique home base for each user.