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Retirement of Bombay Print Server

Categories: Midd Blogosphere

Middlebury College is retiring the Bombay print server in July 2015 as it is incompatible with our current 64-bit operating systems. Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it. ITS is reviewing Bombay usage and will be contacting individuals who need to transition to the new print server.

If you’re currently using the Bombay Print Server you must perform the following steps before July 1, 2015 so you do not experience an interruption in printing services:

Steps for Windows 7 computers to move from Bombay to Walnut:

  1. look for printers “on Bombay” print server name listed below queue name. Go to Start>Devices and Printers and look for entries that have “on Bombay” in the name, e.g. “LIB125F on Bombay”
  2. record printer queue names
  3. remove old print queues
  4. add printers from Walnut

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Windows

Steps for Macintosh OS X computers to move from Bombay to Walnut:

  1. record printer queue names(the names are posted on the printers)
  2. remove old print queues
  3. add printer from Walnut via Casper’s Self Service(or manually)

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Mac_OS_X

If you have any questions or need further assistance, please contact the Helpdesk at 802. 443.2200 or via email to helpdesk@middlebury.edu.

Key Survey / WorldApp Services Restored

Categories: Midd Blogosphere

KeySurvey Logo

As of 8:15 pm today (Fri, 5/15/15), Key Survey functionality has been restored.  WorldApp is conducting a thorough investigation and will be sharing full details with us as soon as they are available.

 

 

 

Key Survey / WorldAPP Service Interruption – Update

Categories: Midd Blogosphere

KeySurvey Logo

The login and survey access issues with Key Survey have not yet been resolved.  Here is the latest information received from their support team:

From: WorldAPP Support [mailto:support@worldapp.com]
Sent: Friday, May 15, 2015 1:30 PM
Subject: WorldAPP System Interruptions

Today, WorldAPP services, including Key Survey, Form.com and associated applications, have been subject to a service disruption. Below is a brief overview of what caused the issue and the actions we’re taking to restore services as quickly as possible.

Recently, a CPU on one of the servers that our applications use to access our database started failing. Whilst the failure of one CPU doesn’t cause disruption to our services, it does require maintenance so that should the others fail, our applications aren’t impacted. Yesterday evening, our team migrated services to our disaster recovery environment to enable the required maintenance to take place. This is common practice during periods of maintenance to enable continuation of service and has been regularly implemented without effect.

After a few hours of operating on the disaster recovery environment, for reasons yet unknown, the disaster recovery environment failed. Our team took immediate steps to bring the environment back online and are working very hard on restoring services in order of priority, with the most critical services being the first to be restored. As this process continues, we’ll provide further updates on our community pages here.

As we continue to experience service disruption, our applications will remain unavailable and respondents attempting to complete a survey or form will be directed to an error page. We are incredibly sorry for the frustration that this disruption is causing you, and assure you we’re working as hard as we can to restore full service as quickly as possible.

Yours sincerely,
Teresa Crisci
Director of Client Services

By: WorldAPP, Inc.
161 Forbes Rd Ste 300, Braintree, MA, 02184, US

Key Survey Issues — Login and Survey Access Unavailable

Categories: Midd Blogosphere

KeySurvey LogoWe are currently experiencing issues with Key Survey (hosted by WorldApp).  Users who try to log on will not be presented with the usual login screen; the page simply does not load.  Survey recipients will not be able to access surveys and respond at this time.

WorldApp has been notified of these problems.  Updates will be shared here as soon as they are available.

Remember that go/techalerts can be used for quick access to system up/down information and posts concerning outages.

[As of 9:15 am – WorldApp currently estimates that services will be restored in about 30 minutes.  All modules are affected; surveys and reports are not accessible as well.]

New online quarterly library newsletter!

Categories: Midd Blogosphere

The Library is pleased to announce the first issue of our new, as-yet-unnamed, newsletter!  Please visit us online here (go/librarynews) and read up on helpful research and technology tips, a feature article on Orion Lewis in Political Science, who’s taught a fascinating hybrid (online/in-person) class with Middlebury and MIIS students, tech tips, and more.

Our plan is to publish this 4 times per year, and we need your help with a name!  If you’d like to vote for a newsletter name, please also visit our Doodle poll!

TRAC Terrorism (Trial ends May 30, 2015)

Categories: Midd Blogosphere

A student asked that we trial TRAC Terrorism, so a trial is now under way at both Middlebury College and the Middlebury Institute, ending May 30th.

Created by The Beacham Group, LLC, Terrorism Research & Analysis Consortium (TRAC) is a uniquely comprehensive resource for the study of political violence of all kinds. In cooperation with a team of 2800 experts, TRAC gathers the best information for exploration of this topic by faculty, scholars, students, government and defense professionals, as well as the general public.

Find guidance for how to use the site in this video:

Let us know what you think – email eaccess-admin@middlebury.edu or your liaison.

Is there something you’d like the Middlebury libraries to trial? Let us know at go/requests.

Exam Hours at the Libraries

Categories: Midd Blogosphere

The Davis Family Library will offer extended hours starting Sunday, May 3rd. We will open at 9 am that day and be open 24 hours through Friday, May 8th, when we will close at the regular 11 pm. Saturday, May 9th will be regular hours, 9 am – 11 pm. 24/7 will resume on Sunday starting at 9 am and the library will close at 8 pm on Tuesday, May 19th.

Armstrong Library maintain regular hours, with extended hours on Friday and Saturday, May 15th and 16th.

Full hours can be found at go/hours.