Author Archives: Cynthia Slater

Meet Mobility Print — A New Service for Personally-Owned Computers

Happy New Year!  ITS is pleased to announce a new printing method called Mobility Print which is now available through our Papercut printing service.  Mobility Print enables you to install print queues on your personally-owned computer through a one-time process, then print directly from your applications using File/Print thereafter.  Unlike with Web Print, you’ll be able to print in a variety of ways — specific pages, single- or double-sided, color or black and white — all without the need to upload your files.

Visit http://go/mobileprint/ for instructions on how to set up printers on macOS and Windows computers, then say “goodbye” to Web Print and its limitations.

Important notes:

  • Mobility Print is intended for single user computers.  On Windows computers, whoever added the printer will be charged, regardless of who is currently logged in.
  • Mobility Print is not intended for use on college-owned computers as these can already connect easily to networked printers.  Refer to http://go/print?win/ or http://go/print?mac/ for details.
  • ITS does not currently support Mobility Print from iOS, Android, Chrome OS, or Linux.

Adobe Creative Cloud 2018 Now Available

We are pleased to let you know that the Adobe Creative Cloud 2018 suite is now available for installation on eligible computers.

Current Adobe users will need to remove older application versions from their college computers first, then install the new 2018 versions to maintain compatibility with our labs and other colleagues.  To simplify this upgrade process, self service options are available for both Mac and Windows college-owned machines.

Here are the upgrade steps for college-owned computers:

Windows:

  1. Review details about how to use the self service website.
  2. Login at http://go.middlebury.edu/kss, then click the blue Want Software? button.
  3. Click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
  4. Confirm that Device to install software on shows your computer’s Midd sticker #, then click the Install button.
  5. This will bring you to a download history page.  Please wait at least 10 minutes, then check the Programs list from your the start menu to see if the Adobe apps are gone.
  6. Reboot your computer.
  7. Login again at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install Adobe Photoshop (or Indesign or Illustrator).  Allow at least 15 minutes for the install to begin.

Mac:

Important:  Macs require El Capitan OS (10.11) or greater to install Adobe’s CC 2018 suite!

  1. Review details about how to find and use the Self Service utility.
  2. Save a copy of the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2017/Plug-ins/) in advance, as the upgrade process may remove existing ones.
  3. Launch the Self Service utility.
  4. Click Featured in the right-hand pane.
  5. Click the Uninstall button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
  6. Your computer should reboot automatically after the older Adobe software has been removed.
  7. Launch Self Service once again, then return to Featured.
  8. Click Install to run the Adobe 2018 application installers you need.  Important Note:  Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.

Feel free to contact the Helpdesk during our open hours if you have questions or encounter any issues during your upgrade process.

New Workshop — Tech Services Overview for New or Recent Hires

Hello My Name Is <Place name here>Information Technology Services (ITS) is offering a new workshop with recent hires in mind called “ITS & You:  Technology Services Overview.”  We’ll introduce services and resources provided by ITS to all Middlebury College employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format will be a presentation with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.

Visit http://go/techworkshops/ to view the schedule and sign up using our online form.  Although geared toward new or recent hires, everyone is welcome to attend – you might surprise yourself with an “aha” moment or two.

WebPrint Update: Vendor Patch Applied

ITS staff installed the vendor’s patch to our WebPrint services this past weekend and print jobs have been processing smoothly since that time.  We are optimistic that this resolved the earlier instability issues experienced by many.  We thank everyone for their patience during the troubleshooting process and apologize for any inconvenience.

As we move into the busiest phase of our language programs when the printing volume increases substantially, please note that opening and printing documents directly from labs, public computers, and faculty office spaces result in the fastest and most reliable printing (see option 1 at http://go.middlebury.edu/howtoprint).  Documents in cloud storage can be easily opened and printed from any networked computer, as can documents sent to yourself via e-mail.

WebPrint Issues

Our WebPrint services should currently be viewed as an unstable resource as over the past few days the system has repeatedly stopped, requiring our attention.  System staff are aware of the issue and are working with the vendor to resolve matters.  Please note that printing directly from labs, public computers, and faculty office spaces result in the fastest and most reliable printing (see option 1 at http://go.middlebury.edu/howtoprint).

Middlebury Campus Moves to Office 2016 — Are You There Yet?

MS Office 2016 logoIs your college-owned computer already running Microsoft Office 2016?  If so, you’re all set; read no further (unless you hate to miss anything!)

If you have yet to upgrade your version of Office, it’s time to seize the moment and take care of this important detail so you’ll be using the recommended version.  Office 2016 is available for college-owned computers through self-service installs that can be done at your convenience. You’ll find installation instructions — and some great resource links — on our Office 2016 wiki page.  If you’d like assistance or have questions about the Office upgrade process, please submit a Helpdesk ticket and we’ll be happy to lend a hand.

Reluctant to upgrade?  You may be relieved to hear that you won’t need to relearn everything you already know.  The main changes are a streamlined look that provides the same experience on different devices, such as phones and tablets, and better integration with OneDrive for file storage.  Office 2016 is also needed so you can use Multi-Factor Authentication with Outlook.

But don’t take my word for it — check out How to Learn More about Office 2016 and convince yourself that it’s time to move on up!

Adobe Creative Cloud 2017 Now Available

Since the release of the new Adobe Creative Cloud 2017 suite, there have been many requests to install it on college-owned computers and in the public labs for teaching.  We are pleased to let you know that it is now available.

Current Adobe users will need to remove older application versions from their college computers first, then install the new 2017 versions to maintain compatibility with our labs and other colleagues.  To simplify this upgrade process, self service options are now available for both Mac and Windows college-owned machines.

Here are the upgrade steps for college-owned computers:

Windows:

  1. Review details about how to use the self service website.
  2. Login at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
  3. Reboot your computer.
  4. Login again at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install Adobe Photoshop (Indesign or Illustrator).  Allow at least 15 minutes for the install to begin.

Mac:

  1. Review details about how to find and use the Self Service utility.
  2. Copy the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2015/Plug-ins/) in advance, as the upgrade process may remove existing ones.
  3. Launch the Service Service utility.
  4. In the search field (top right), type 2017, then press Return to show the new offerings.
  5. Click the Install button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
  6. Reboot your computer.
  7. Launch Self Service once again, then search for 2017.
  8. Click Install to run the application installers you need.

Notes:  Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.

Feel free to contact the Helpdesk during our open hours if you happen to hit any road bumps.