Author Archives: Cynthia Slater

New Cloud File Storage: Welcome to Your New “Home”!

cloudsMicrosoft’s OneDrive file storage system has just been turned on for all staff, faculty, and students on the Middlebury campus and at MIIS.  Now that our e-mail has successfully moved to the cloud, we turn next to Middfiles “home” folders.  Don’t panic!  You’re not in this alone — we’re here to help.  To take advantage of the many benefits of cloud storage, you’ll want to begin by moving the contents of your “home” folder from Middfiles to OneDrive.  (“Orgs” and “Classes” folders on Middfiles are staying put for now.)  If you are already using cloud storage through Google, you may certainly use this service instead.  Our goal is for all of you to complete the move of your Middfiles “home” folders to the cloud by the end of this year.

In the upcoming weeks ITS will be scheduling training for partners across the Midd community so we can work together to assist anyone who needs a hand with this exciting, new service.  We will also provide documentation, online tutorials, and workshops designed to get you moving your files quickly and easily, using methods that work best for you.  Watch your email for upcoming details.

Can’t wait to learn more – and perhaps give things a try?  Take a look at http://go.middlebury.edu/onedrivehelp.

Free Microsoft Office for Home Computers

MS Office LogoITS is pleased to announce that we are now licensed to provide currently employed faculty and staff with Microsoft Office, free of charge, for use on home computers.   We have a new portal page where you can login and download Microsoft Office.

For more information and links to the MS Office download sites, visit  http://go.middlebury.edu/getoffice.   Follow the instructions to complete the download then install the Office products.  If you have any problems, please contact the Helpdesk by creating a ticket http://go.middlebury.edu/whd.

Email Phishing Alert

To our campus community,

We need to make you aware of an on-going phishing email attack on campus.  If you see a message like the one shown below, delete it and don’t respond.   It you have already responded to this email and given information, contact the Helpdesk at 802-443-2200 and check out the link below explaining what to do next.

http://www.middlebury.edu/offices/technology/infosec/education/phishing

These phishing emails can appear legitimate, though they take you to a non-legitimate site or email address.  Remember that the Helpdesk will never ask for your username/password.

Here is an example of the most recent email you may have received:

“To All
We currently upgraded our Server to 50GB inbox space. Please log-in to your user account to validate E-space.
Your emails won’t be delivered by our server, unless email account is confirmed.
protecting your email account is our primary concern,
for account update
CLICK HERE
should you have any questions please contact the IT Helpdesk.

INSTITUTE OF EDUCATION.
Copyright (c)2016 ITS Help Desk”

Be Safe,

Lisa Terrier
Helpdesk Manager – Service Requests
Middlebury College
110 Storrs Ave – Davis Family Library
Middlebury, VT 05753

Network Outage – Bowker Barn & Brackett House

As of 5:00 pm, we are experiencing a network/internet connectivity outage in Bowker Barn & Brackett House.  Network staff are looking into the issue.

Update: This looks to be a fiber break and those buildings will be offline until Wednesday morning when the proper resources can be called in.

Windows 10: What’s Happening?

win10

With Microsoft offering free Windows 10 upgrades to current owners of Windows 7 and 8, Information Technology Services (ITS) has received questions about this new operating system and our plans for the future.  ITS currently recommends that individuals do not install Windows 10 if they are prompted to do so on a college-owned machine.  Until thorough testing of Windows 10 functionality with College resources has been completed, ITS will continue to install and support Windows 7 on college-owned computers.  Windows 10 will be made available on campus computers later on, after any significant issues are resolved and important supporting documentation has been updated.

As we put Windows 10 through its paces, our observations, known issues, and training resources will be gathered for convenient access.  Visit http://go/win10 for the latest information.

Interested in a peek at what lies ahead?  Check out this brief lynda.com course, Windows 10 New Features (~ 40 minutes).

Bombay Print Server Retires Monday, August 3

Middlebury College is retiring the Bombay print server on August 3, 2015, as it is incompatible with our current 64-bit operating systems.  Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it.

ITS has worked with the majority of people who were connecting to the old server but if you have been away from campus you may experience an interruption in printing services until you move from Bombay to Walnut printers.   If needed, refer to the steps below to restore printing.  If you have any questions or need further assistance, please contact the Helpdesk at 802. 443.2200 or via email to helpdesk@middlebury.edu.

Steps for Windows 7 computers to move from Bombay to Walnut:

  1. look for printers “on Bombay” print server name listed below queue name. Go to Start>Devices and Printers and look for entries that have “on Bombay” in the name, e.g. “LIB125F on Bombay”
  2. record printer queue names
  3. remove old print queues
  4. add printers from Walnut

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Windows

Steps for Macintosh OS X computers to move from Bombay to Walnut:

  1. record printer queue names(the names are posted on the printers)
  2. remove old print queues
  3. add printer from Walnut via Casper’s Self Service(or manually)

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Mac_OS_X

Key Survey Scheduled Maintenance – Sunday, May 31

KeySurvey Logo

The following information is relevant to anyone who uses Key Survey to create and distribute surveys, as well as survey respondents.

From: WorldAPP Customer Care
Sent: Thursday, May 28, 2015 1:02 PM
Subject: WorldAPP Maintenance Notification

Key Survey & Form.com will be undergoing maintenance between 1am and 3am EDT on Sunday, 31st May.

As part of our commitment to enhance our services and improve reliability, we need to schedule a short maintenance period this weekend to replace some elements of our production environment.

During the maintenance period both the Form.com and Key Survey applications will be unavailable, with respondents directed to a maintenance page.

Further information and updates will be posted to our community pages.
Sincerely,
WorldAPP Customer Care Team