Tag Archives: Helpdesk Alerts

Library & Information Technology Services 2015-10-23 11:15:34

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October is Cybersecurity Awareness Month. Join your colleagues from both the Middlebury and Monterey campuses for a presentation and discussion on critical cybersecurity issues including phishing and cracking.

  • On October 29th at 12:30 Eastern time, Information Security will host a Cybersecurity Roadshow.
  • You can join the discussion in Lib105A on the Middlebury Campus or on PolyCom 710205
  • Central Monterey meeting location TBD.

Please join us for this discussion. It is open to students, faculty, staff and the community. Computer security is the responsibility of us all.

For more information call Information Security at 802-349-5805

Middlebury Google Apps Issues (10/9/2015)

At 3:07pm (ET) Google made us aware they they are investigating issues with Google Drive and related services like Docs, Sheets, and Slides. These issues are affecting all Google Apps customers, not just Middlebury. While it is not yet clear on when these issues will be resolved, in our experience, resolution by Google tends to be fairly quick.

Google’s official Apps status updates can always be found here: http://www.google.com/appsstatus#hl=en&v=status

This post will be updated when the issues have been resolved. Thanks for your patience!

Incoming Email Services Disruption (Resolved)

Please note that there was an unexpected disruption to Middlebury’s incoming email services this morning. The issue has since been resolved. Please see below for more details.

Between 8:30 AM and 10:00 AM (ET), Middlebury’s email system was unable to receive incoming email sent from external addresses. Email messages sent to @middlebury.edu and @miis.edu email addresses from external addresses were rejected by Middlebury’s email servers. External senders would have received a “Non-Deliverable Notice” notifying them of the problem. Internal email messages, i.e. messages sent from @middlebury.edu or @miis.edu addresses, were not impacted.

The problem was corrected at approximately 10:00 AM (ET). External senders should be advised to resend messages that were rejected before the problem was resolved.

Middlebury Security Alert for iOS Users

Middlebury ITS Information Security is currently investigating indications that members of the Middlebury community are using iOS apps infected with the recently discovered XCodeGhost malware.

XCodeGhost-infected apps can potentially steal private information and even launch phony authentication dialogues that can be used to attempt to steal usernames and passwords. Despite this capability, no information has yet come to light indicating that the infected apps were used for malicious purposes, such as harvesting personally identifiable information or stealing passwords

The majority of the XCodeGhost-infected apps were authored by Chinese developers who were tricked into downloading fake Apple development libraries. Therefore, the greatest impact of the XCodeGhost appears to be in China.  Some apps have been identified, however, that have world-wide use, including WeChat, Baidu, and others.

If you have an iOS device, our recommendation is that you remove from the device any apps known to be compromised with XCodeGhost. Download and reinstall the app from the Apple App Store once a fixed version has been made available.

A list of known bad apps can be found here: http://www.apple.com/cn/xcodeghost/#english

Additional details on XCodeGhost can be found here: https://labs.opendns.com/2015/09/21/xcodeghost-materializes/

Questions regarding this security alert may be directed to infosec@middlebury.edu.

Improved Filtering of SPAM and Phishing Email

ITS has begun enabling new, proactive anti-spam and anti-phishing email filters intended to improve the filtering of unsolicited and unwanted messages, by leveraging external reputation-based lists of email servers that have been flagged for sending spam and/or malicious email.

We’ve had the new filters in “Tag” mode since October 2014, so we’re confident that they are accurate and we’ll be closely monitoring incoming mail queues during days after the change. Still, there is a possibility that someone trying to sending you email will have their message blocked, if their email servers have been flagged for sending spam and/or malicious email. The sender, in such cases, will receive an email advising them that their message could not be delivered.

If you encounter such as scenario, (i.e. a legitimate sender is trying to email you, but the message is being blocked by Middlebury’s email servers), or you have noticed legitimate messages recently having been incorrectly tagged as [SPAM?], please contact the ITS Help Desk at helpdesk@middlebury.edu and we will help you identify and resolve the issue.

General questions about this change may be directed to infosec@middlebury.edu.

Systems Maintenance this Sunday, Aug 30th

During our regular maintenance window this Sunday, August 30th  from 6 am – 10 am we have the following activities scheduled:

 

  • Our Exchange email environment will receive the latest patch from Microsoft (Cumulative update 9)
    • There is no service outage planned with this maintenance, though active Outlook Web Access (webmail) sessions may be prompted to re-login

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

planned maintenance work

During our regular maintenance window this Sunday, Aug 23th  from 6 am – 10 am we have the following activity scheduled:

  • The network switches will be reconfigured in Stewart Hall to support the new wireless access points.  Network services for Stewart will be offline beginning at 8:00am and back up by 10:00 am.

Also, Monday, Aug 24, at 9:00am, we will relocate the network link from the Middlebury main campus to Bread Loaf from the Apple Cellar to the Inn.  This will cause a brief network outage at Bread Load and the Snow Bowl.  This work has been coordinated and approved by key stakeholders at Bread Loaf.

We appreciate your patience as we continuously strive to keep our systems functioning optimally.