Tag Archives: Helpdesk Alerts

@MiddInfoSec – Phishing Alert: don’t fall for “Web Mailbox” scam email

Be on the alert for a suspicious email purportedly sent from “webmaster@middlebury.edu” with the subject line “Web Mailbox”.

This is a confirmed phishing message, designed to trick you into divulging your username and password. If you find a copy of this message in your spam quarantine, please ignore it. If you find a copy of the message in your inbox, please delete it.

If you find this message in your spam quarantine, do not release it. It will be deleted automatically in the next few days. Do not click on the links in the message or reply to the message.

20161012-webmaster-phish

For more information about phishing attacks, please visit http://go.middlebury.ed/phishing.

For more information about the spam quarantine, please visit http://go.middlebury.ed/spam.

@MiddInfoSec – Phishing Alert: don’t fall for “You have 1 Unread mail!” scam email

Be on the alert for a suspicious email *purportedly sent* from “Public Safety” with the subject line “You have 1 Unread mail!”. This is a confirmed phishing message, designed to trick you into divulging your username and password. If you find a copy of this message in your spam quarantine, please ignore it. This message was not sent from Middlebury’s Department of Public Safety, but was cleverly constructured to look like it was. If you find a copy of the message in your inbox, please delete it. Do not click on the links in the message or reply to the message.

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For more information about phishing attacks, please visit http://go.middlebury.edu/phishing.

For more information about the spam quarantine, please visit http://go.middlebury.edu/spam.

QuickTime for Windows Removal

ITS is relaying to our campus customers an Alert from the US Computer Emergency Readiness Team about Quicktime on Windows.

Apple has “deprecated” the Quicktime program and is calling for computer users to uninstall the program.  Since this is a security risk, ITS has removed Quicktime on campus computers and replaced it with the VLC program which has been identified as a proper replacement.  Many computers on campus already have VLC installed.  Adobe is working on some patching of their products which may still depend on Quicktime.  Please let us know if you run into any troubles with programs you use here on campus, by contacting the helpdesk (helpdesk@middlebury.edu) or creating a helpdesk ticket.

Thank you for your part in keeping our campus safe and secure.

Banner Outage

We are currently experiencing a unplanned outage affecting both BannerWeb and Banner INB.

We are in contact with the Ellucian Emergency Operations Center (EOC) and they have mobilized their response staff to address this issue.

We regret any inconvenience this service interruption is having on your day, and will have this issue resolved as soon as possible.

Please check the System status page for updates.

Polycom software not working at Monterey and off-campus

Dear colleagues,

The Polycom software is currently not working at Monterey and off-campus. We are working to resolve the issue. Rooms with dedicated polycom equipment are not affected.

If you need to participate in a call today from Monterey or from off-campus and do not have access to a room with dedicated polycom equipment, please email us at helpdesk@middlebury.edu and we will provide an alternative solution.

Please contact me if you have any questions.

Sincerely,
Petar

@MiddInfoSec: Phishing Alert — “Notice!!!” or “Verify”

A phishing email message was sent to many @middlebury.edu mailboxes today with a subject line of “Notice!!!” or “Verify”.  DO NOT RESPOND ON THIS MESSAGE!

The phishing email message is an attack designed to trick people into disclosing their username and password.  Do NOT follow the instructions in the message, as it could lead to your Middlebury account being compromised.

For further assistance, please call the Helpdesk at x2200.

Here’s a sample of the phishing email message:


College Of Middlebury, would be having maintenance as from 12 midnight which your present password would expire due to maintenance updates.

 

To avoid suspend login error Submit HERE

 

Failure to comply admin would suspend your account due inactive response.

 

Thank you,

IT Department


ILLiad Web pages down for ILLiad Upgrade

The ILLiad Web pages will be down at 10:00 am today while we upgrade the ILLiad software.  The ILL web site should be inaccessible for only a short time, assuming all goes well with the update.

If anyone has problems after 2:00 pm please contact Rachel Manning at x5498 or rmanning@middlebury.edu for assistance.