Tag Archives: Helpdesk Alerts

Systems Maintenance this Sunday, February 21st

During our regular maintenance window this Sunday, February 21st from 6 am – 10 am we have the following activities scheduled:

  • One of the Vermont DNS/DHCP servers will be taken offline briefly to be relocated within the data center. No service outage is planned.
  • Starting at 6:30am the Vermont wireless controllers will be patched to the latest vendor recommended level. There will be two brief (up to 5 minutes each) wireless service interruptions between 6:30am and 7:30am.
  • Middfiles will be patched and rebooted. There will be up to 30 minutes of Middfiles related service interruption starting at 8am.

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

Regards,
Billy

Billy Sneed
ITS – Central Systems & Network Services
Middlebury College

#Phishing: Beware new phishing email

Beware new phishing email with subject line “RE: Faculty and Staff Notice”. Don’t click link to “IT ADMINISTRATOR SERVICE”

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For more information on phishing please visit http://go.middlebury.edu/phish

Please submit and suspicious emails or phishing attempts to phishing@middlebury.edu.

 

Systems Maintenance this Sunday, Dec 20th

During our regular maintenance window this Sunday, Dec 20th from 6 am – 10 am we have the following activities scheduled:

 

Recently, Windows 10 computers have been unable to connect to the MiddleburyCollege wireless network on campus. To address this and other issues, we plan to push a new security configuration for MiddleburyCollege wireless network. (No changes will be made to the other wireless networks.) Your device will likely prompt you to accept a new certificate and/or re-enter your credentials the next time you try to connect. If, after doing so, you encounter any connection difficulties, please contact the Helpdesk.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, Dec 6th

During our regular maintenance window this Sunday, Dec 6th from 6 am – 10 am we have the following activities scheduled:

 

  • The client based VPN service at the VT campus will be relocated between data centers. There will be 2-3 VPN service outages during the moves, each lasting up to 30 minutes.
    • Active VPN sessions will be disconnected during the service outages, but will be available to reconnect after the maintenance window.
  • The labs and offices in the Sunderland building (VT campus) will have 2-3 network outages each lasting up to 15 minutes.
  • The offices in Carr Hall (VT campus) will have 2-3 network outages each lasting up to 15 minutes.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, Nov 8th, 2015

During our regular maintenance window this Sunday, Nov 8th, 2015 from 6 am – 10 am we have the following activities scheduled:

 

  • Our DNS and DHCP servers will be upgraded in Middlebury, VT and Monterey, CA. No service outages are anticipated.
  • We’ll be removing unneeded network devices in two data centers on the VT campus. There may be very brief outages of Internet service, on the order of a few seconds.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

KeyServer update – This Friday

This Friday November 6, 2015 from 6:30-8:30am – ITS will be updating a software license server (KeyServer).  The only software that will be offline during this time is the Final Draft software.  We hope this will not cause any inconvenience and that those using the software can build this downtime into their plans.  Please feel free to contact me directly if you have concerns.

Telephone System Disruption

The campus telephone  system had a large data loss over the weekend.  Our vendor is adding back the data, but it will take several hours to do so.  At present the following functions are affected.

  • Extensions that were newly assigned or changed location since June 2012 may have no dial tone or are not assigned to the correct location.
  • Incoming calls not answered are diverting to the main campus voice mail greeting instead of an individual’s personal voice mailbox.
  • Outgoing toll calls cannot be made by dialing 9.  A telephone authorization code is required.

Another update will be posted later this evening.

Regards,

Peggy Fischel

ITS Telephone Services