Tag Archives: Helpdesk Alerts

Banner Outage

We are currently experiencing a unplanned outage affecting both BannerWeb and Banner INB.

We are in contact with the Ellucian Emergency Operations Center (EOC) and they have mobilized their response staff to address this issue.

We regret any inconvenience this service interruption is having on your day, and will have this issue resolved as soon as possible.

Please check the System status page for updates.

Polycom software not working at Monterey and off-campus

Dear colleagues,

The Polycom software is currently not working at Monterey and off-campus. We are working to resolve the issue. Rooms with dedicated polycom equipment are not affected.

If you need to participate in a call today from Monterey or from off-campus and do not have access to a room with dedicated polycom equipment, please email us at helpdesk@middlebury.edu and we will provide an alternative solution.

Please contact me if you have any questions.

Sincerely,
Petar

@MiddInfoSec: Phishing Alert — “Notice!!!” or “Verify”

A phishing email message was sent to many @middlebury.edu mailboxes today with a subject line of “Notice!!!” or “Verify”.  DO NOT RESPOND ON THIS MESSAGE!

The phishing email message is an attack designed to trick people into disclosing their username and password.  Do NOT follow the instructions in the message, as it could lead to your Middlebury account being compromised.

For further assistance, please call the Helpdesk at x2200.

Here’s a sample of the phishing email message:


College Of Middlebury, would be having maintenance as from 12 midnight which your present password would expire due to maintenance updates.

 

To avoid suspend login error Submit HERE

 

Failure to comply admin would suspend your account due inactive response.

 

Thank you,

IT Department


ILLiad Web pages down for ILLiad Upgrade

The ILLiad Web pages will be down at 10:00 am today while we upgrade the ILLiad software.  The ILL web site should be inaccessible for only a short time, assuming all goes well with the update.

If anyone has problems after 2:00 pm please contact Rachel Manning at x5498 or rmanning@middlebury.edu for assistance.

Changes to Spam filtering at Middlebury

Middlebury ITS is preparing to introduce a new email security service. Over the next few weeks, ITS will begin routing Middlebury email messages through Microsoft’s email message security service, Exchange Online Protection. Microsoft’s service will perform spam filtering, anti-virus, and other security checks on inbound and outbound Internet email.

 

The way you ACCESS email WILL NOT need to CHANGE in order for you to benefit from this service. Outlook and Outlook Web Access, for example, will continue to behave just as they always have.

 

How you ALLOW or BLOCK email from specific senders WILL CHANGE. With Exchange Online Protection, you will be able to manage blocked and allowed senders right from within Outlook and Outlook Web Access, using the Safe Senders and Junk Mail tools. For tips on how to use Safe Senders and Junk Mail, please see the following Microsoft articles:

 


Middlebury ITS Helpdesk

Moodle Maintenance: May 20, 2016 at 1am

From our Moodle host:

In order to ensure complete patching of OpenSSL the following site will be placed in maintenance mode, then rebooted during the listed maintenance window.

These patches have already been applied to the front end SSL for your site, but the reboot is a requirement for all services to run the fully patched OpenSSL version.

Hosted Site: http://moodle.middlebury.edu

Window: 1:00 AM to 5:00 AM EDT, May 20th, 2016

Please note the time zone specified above.

Systems Maintenance this Sunday, April 24th

During our regular maintenance window this Sunday, April 24th from 6 am – 10 am we have the following activities scheduled:

  • Networking equipment in the Library data center will be consolidated. There will be brief network outages (up to 15 minutes) for portions of the Davis Family Library, 131 Franklin St, and 118 South Main St

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College