Author Archives: Margaret Fischel

Unified messaging delays

For those of you who use our voice mail unified messaging option, i.e. voice mail in email inbox, we’ve discovered that since 11/22/16 there is a varying delay in receipt and notification of a message from between a few minutes to over an hour. Our vendor is troubleshooting the issue.  Voice mail users who don’t use unified messaging are not affected and continue to receive messages and notification within seconds of being left by caller.

New Public Library_Printers

ITS has replaced the printers with paper decks in Davis Library 142, 242 and 303 along with the two in Armstrong library. The new devices are Konica Minolta multi-function copier/printers. They look very similar to the Library_Color printers in LIB 142 and Armstrong lower level, but they only print in black and white. We have removed all print-release stations since users can now log into Papercut using the touch screen on the device.  Signage has been posted on the wall above each machine providing the new instructions.

 

 

 

Telephone System Disruption

The campus telephone  system had a large data loss over the weekend.  Our vendor is adding back the data, but it will take several hours to do so.  At present the following functions are affected.

  • Extensions that were newly assigned or changed location since June 2012 may have no dial tone or are not assigned to the correct location.
  • Incoming calls not answered are diverting to the main campus voice mail greeting instead of an individual’s personal voice mailbox.
  • Outgoing toll calls cannot be made by dialing 9.  A telephone authorization code is required.

Another update will be posted later this evening.

Regards,

Peggy Fischel

ITS Telephone Services

ITS student printing updates

Information Technology Services updated some printing services over the summer:

Visit go/howtoprint to view our updated instructions on how to print to a public printer

  • Cash Cards replace credit cards.

In the event you need to increase your print page quota, PaperCut cash cards have replaced the online credit card system.  Purchase cards at Wilson Café in Davis Family Library, MiddXpress in McCullough, or the College Store in Proctor Hall.