On Wednesday morning, November 21, the plotter located in Wilson Lab will be moved to the Davis Library public printer room 242. To make room for the plotter, the copier/fax in room 242 is moving downstairs to public printer room 142.
The plotter relocation will alleviate the noise and disruption in Wilson Lab caused by the plotter printing. ITS Service Desk student consultants have been trained to perform basic plotter maintenance and troubleshooting. DLINQ interns are still available for application-specific support and training.
At this time, you cannot place calls to or receive calls from off-campus on the college telephone system. Our long distance carrier has been informed and is working on the issue. We do not yet have an estimate for repair. Another update will be sent out later this afternoon.
- Middlebury campus PBX is 20 years old, past end-of-life, operating with elevated risk
- Realize modern unified communication features to enhance user-friendliness, efficiency
- Integrate calling between Middlebury, Monterey Washington, D.C. office
Cisco Systems Unified Communications
- Provides voice, video, conferencing, desktop collaboration, instant messaging, presence indication including Jabber softphone and mobile client.
- New voice mail system with email integration for all.
- New telephones, or headsets for those who choose to use soft-phone application.
- Customized online user training for Cisco phones and Jabber softphone client.
- Professional trainer to conduct end-user training for Middlebury campus department liaisons.
- Middlebury campus – October, November, December 2017
- Monterey campus – January 2018
- Washington, D.C. office – January 2018
ITS will keep all informed through MiddPoints updates and in our Unified Communications Project web page.
Since sometime Monday, January 30, we believe no new voice mail messages have been received by the 250 unified messaging users in our system. Messages may have been left, but the users cannot access via either email or phone, nor is there any notification. Our vendor is working on the issue. In the mean time, to be assured you receive a phone message, you can open a ticket with the Help Desk to request your voice mailbox be converted back to a standard voice mailbox until the problem is resolved.
The voice mail unified messaging delay first reported on December 8 has been corrected. For those users with the option, messages left should immediately go to your email inbox and a message waiting indicator will light on your telephone.
Our vendor will install a minor software update to the voice mail system on Wednesday evening, December 21, from 6 p.m. until approximately 8 p.m. The voice mail system will be down during this time. This does not affect the telephone system.
For those of you who use our voice mail unified messaging option, i.e. voice mail in email inbox, we’ve discovered that since 11/22/16 there is a varying delay in receipt and notification of a message from between a few minutes to over an hour. Our vendor is troubleshooting the issue. Voice mail users who don’t use unified messaging are not affected and continue to receive messages and notification within seconds of being left by caller.