Since sometime Monday, January 30, we believe no new voice mail messages have been received by the 250 unified messaging users in our system. Messages may have been left, but the users cannot access via either email or phone, nor is there any notification. Our vendor is working on the issue. In the mean time, to be assured you receive a phone message, you can open a ticket with the Help Desk to request your voice mailbox be converted back to a standard voice mailbox until the problem is resolved.
The voice mail unified messaging delay first reported on December 8 has been corrected. For those users with the option, messages left should immediately go to your email inbox and a message waiting indicator will light on your telephone.
Our vendor will install a minor software update to the voice mail system on Wednesday evening, December 21, from 6 p.m. until approximately 8 p.m. The voice mail system will be down during this time. This does not affect the telephone system.
For those of you who use our voice mail unified messaging option, i.e. voice mail in email inbox, we’ve discovered that since 11/22/16 there is a varying delay in receipt and notification of a message from between a few minutes to over an hour. Our vendor is troubleshooting the issue. Voice mail users who don’t use unified messaging are not affected and continue to receive messages and notification within seconds of being left by caller.
ITS has replaced the printers with paper decks in Davis Library 142, 242 and 303 along with the two in Armstrong library. The new devices are Konica Minolta multi-function copier/printers. They look very similar to the Library_Color printers in LIB 142 and Armstrong lower level, but they only print in black and white. We have removed all print-release stations since users can now log into Papercut using the touch screen on the device. Signage has been posted on the wall above each machine providing the new instructions.
The Snow Bowl telephone system is out of service until some parts can be replaced – either later this afternoon or tomorrow, January 20. If you need to contact them by phone in the mean time, the back up telephone number is 388-2871.
The campus telephone system had a large data loss over the weekend. Our vendor is adding back the data, but it will take several hours to do so. At present the following functions are affected.
- Extensions that were newly assigned or changed location since June 2012 may have no dial tone or are not assigned to the correct location.
- Incoming calls not answered are diverting to the main campus voice mail greeting instead of an individual’s personal voice mailbox.
- Outgoing toll calls cannot be made by dialing 9. A telephone authorization code is required.
Another update will be posted later this evening.
ITS Telephone Services