Tag Archives: Helpdesk Alert

WebPrint Update: Vendor Patch Applied

ITS staff installed the vendor’s patch to our WebPrint services this past weekend and print jobs have been processing smoothly since that time.  We are optimistic that this resolved the earlier instability issues experienced by many.  We thank everyone for their patience during the troubleshooting process and apologize for any inconvenience.

As we move into the busiest phase of our language programs when the printing volume increases substantially, please note that opening and printing documents directly from labs, public computers, and faculty office spaces result in the fastest and most reliable printing (see option 1 at http://go.middlebury.edu/howtoprint).  Documents in cloud storage can be easily opened and printed from any networked computer, as can documents sent to yourself via e-mail.

WebPrint Issues

Our WebPrint services should currently be viewed as an unstable resource as over the past few days the system has repeatedly stopped, requiring our attention.  System staff are aware of the issue and are working with the vendor to resolve matters.  Please note that printing directly from labs, public computers, and faculty office spaces result in the fastest and most reliable printing (see option 1 at http://go.middlebury.edu/howtoprint).

Many accounts require password reset due to recent phishing attack

Almost 100 people fell victim to a “phishing” email purporting to announce an “Important Meeting”. In order to protect the rest of the Middlebury account holders, the accounts which were compromised were disabled, and will need a password reset. If you have trouble logging in to your Middlebury account, it is likely that you are one of the victims of this attack. Please visit go.middlebury.edu/activate and reset your network password. This is an important warning to all that we should be extremely cautious about clicking on a link in an email. Although these phishing emails are well disguised, there are clues that they are not valid, so please think twice before clicking on any link in an email. More helpful hints on how to protect yourself can be found here:
http://www.middlebury.edu/offices/technology/infosec/education

Adobe Creative Cloud 2017 Now Available

Since the release of the new Adobe Creative Cloud 2017 suite, there have been many requests to install it on college-owned computers and in the public labs for teaching.  We are pleased to let you know that it is now available.

Current Adobe users will need to remove older application versions from their college computers first, then install the new 2017 versions to maintain compatibility with our labs and other colleagues.  To simplify this upgrade process, self service options are now available for both Mac and Windows college-owned machines.

Here are the upgrade steps for college-owned computers:

Windows:

  1. Review details about how to use the self service website.
  2. Login at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
  3. Reboot your computer.
  4. Login again at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install Adobe Photoshop (Indesign or Illustrator).  Allow at least 15 minutes for the install to begin.

Mac:

  1. Review details about how to find and use the Self Service utility.
  2. Copy the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2015/Plug-ins/) in advance, as the upgrade process may remove existing ones.
  3. Launch the Service Service utility.
  4. In the search field (top right), type 2017, then press Return to show the new offerings.
  5. Click the Install button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
  6. Reboot your computer.
  7. Launch Self Service once again, then search for 2017.
  8. Click Install to run the application installers you need.

Notes:  Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.

Feel free to contact the Helpdesk during our open hours if you happen to hit any road bumps.

Error with Webmail attachments

Hi everyone,

Several people have reported errors when trying to attach a file to an email. These issues are related to new options for attachments. Specifically, the ‘attach file’ dialog now includes OneDrive as the default data source – see below:

Webmail will use OneDrive as the default location for attachments.

Webmail will use OneDrive as the default location for attachments.

This is fine unless, like some folks, you haven’t yet logged into OneDrive. You’ll need to do so once at http://go.middlebury.edu/onedrive in order to finalize your account. Otherwise, you’ll get an error message when Webmail tries to access your OneDrive.

To attach files from your computer, select the “Computer” category on the left. But we do recommend you explore the options OneDrive opens up for collaboration. Rather than e-mailing separate drafts of a document to each other, possibly resulting in multiple versions and confusion, you can now share documents via a link in OneDrive so you’re all editing the same file.

Again, to clear the error, just login to OneDrive once – but we do want you do use it (or Google Drive) for your file storage going forward. For more information about the benefits of cloud storage and our current initiatives, go to http://go.middlebury.edu/cloud and select “Home Directories”. And as always, you can contact the Helpdesk with any questions.

Sincerely,

~Zach Schuetz