We’re investigating reports of an issue with authentication into Middlebury Google services. We will provide more information shortly.
We are currently experiencing a unplanned outage affecting both BannerWeb and Banner INB.
We are in contact with the Ellucian Emergency Operations Center (EOC) and they have mobilized their response staff to address this issue.
We regret any inconvenience this service interruption is having on your day, and will have this issue resolved as soon as possible.
Please check the System status page for updates.
There is an issue that is causing the MIIS and Middlebury drupal sites to be unresponsive or slow. ITS is working on the issue and expect to resolve it this morning.
To our campus community,
We need to make you aware of an on-going phishing email attack on campus. If you see a message like the one shown below, delete it and don’t respond. It you have already responded to this email and given information, contact the Helpdesk at 802-443-2200 and check out the link below explaining what to do next.
These phishing emails can appear legitimate, though they take you to a non-legitimate site or email address. Remember that the Helpdesk will never ask for your username/password.
Here is an example of the most recent email you may have received:
We currently upgraded our Server to 50GB inbox space. Please log-in to your user account to validate E-space.
Your emails won’t be delivered by our server, unless email account is confirmed.
protecting your email account is our primary concern,
for account update CLICK HERE
should you have any questions please contact the IT Helpdesk.
INSTITUTE OF EDUCATION.
Copyright (c)2016 ITS Help Desk”
Helpdesk Manager – Service Requests
110 Storrs Ave – Davis Family Library
Middlebury, VT 05753
This Friday November 6, 2015 from 6:30-8:30am – ITS will be updating a software license server (KeyServer). The only software that will be offline during this time is the Final Draft software. We hope this will not cause any inconvenience and that those using the software can build this downtime into their plans. Please feel free to contact me directly if you have concerns.
As of 5:00 pm, we are experiencing a network/internet connectivity outage in Bowker Barn & Brackett House. Network staff are looking into the issue.
Update: This looks to be a fiber break and those buildings will be offline until Wednesday morning when the proper resources can be called in.
At 3:07pm (ET) Google made us aware they they are investigating issues with Google Drive and related services like Docs, Sheets, and Slides. These issues are affecting all Google Apps customers, not just Middlebury. While it is not yet clear on when these issues will be resolved, in our experience, resolution by Google tends to be fairly quick.
Google’s official Apps status updates can always be found here: http://www.google.com/appsstatus#hl=en&v=status
This post will be updated when the issues have been resolved. Thanks for your patience!