Tag: Helpdesk Alert

WebPrint Issues

Our WebPrint services should currently be viewed as an unstable resource as over the past few days the system has repeatedly stopped, requiring our attention.  System staff are aware of the issue and are working with the vendor to resolve matters.  Please note that printing directly from labs, public computers, and faculty office spaces result […]…Continue Reading WebPrint Issues

Phishing Email Alert

The email purporting to come from Payroll with the subject line “Email address updated” Is not valid. If you have received it, please delete it. “From: payroll services [mailto:payroll@middlebury.edu] Sent: Friday, March 10, 2017 11:07 AM Subject: Email addresses updated”…Continue Reading Phishing Email Alert

Many accounts require password reset due to recent phishing attack

Almost 100 people fell victim to a “phishing” email purporting to announce an “Important Meeting”. In order to protect the rest of the Middlebury account holders, the accounts which were compromised were disabled, and will need a password reset. If you have trouble logging in to your Middlebury account, it is likely that you are […]…Continue Reading Many accounts require password reset due to recent phishing attack

Adobe Creative Cloud 2017 Now Available

Since the release of the new Adobe Creative Cloud 2017 suite, there have been many requests to install it on college-owned computers and in the public labs for teaching.  We are pleased to let you know that it is now available. Current Adobe users will need to remove older application versions from their college computers […]…Continue Reading Adobe Creative Cloud 2017 Now Available

Error with Webmail attachments

Hi everyone, Several people have reported errors when trying to attach a file to an email. These issues are related to new options for attachments. Specifically, the ‘attach file’ dialog now includes OneDrive as the default data source – see below: This is fine unless, like some folks, you haven’t yet logged into OneDrive. You’ll […]…Continue Reading Error with Webmail attachments

QuickTime for Windows Removal

ITS is relaying to our campus customers an Alert from the US Computer Emergency Readiness Team about Quicktime on Windows. Apple has “deprecated” the Quicktime program and is calling for computer users to uninstall the program.  Since this is a security risk, ITS has removed Quicktime on campus computers and replaced it with the VLC […]…Continue Reading QuickTime for Windows Removal