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WorldAPP/Key Survey Performance Issues [updated 7/15/14]

Categories: Midd Blogosphere

We would like to share the messages received from our Key Survey vendor, WorldAPP, concerning current performance issues:

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Tuesday, July 15, 2014 3:34 PM
Subject: WorldAPP Performance Notification Update

We are following up to provide you with an update on the progress of the investigation of the recent WorldAPP Platform performance issue.

Our technical teams have applied a number of enhancements to the data collection module within the platform to address this issue. WorldAPP will continue daily maintenance work on the platform for the next week.

We apologize for any inconvenience caused by the recent performance issue. We realize the important role our services play in your business, and we take that responsibility very seriously.

For additional information surrounding this issue we encourage you to visit our WorldAPP Community message board. Please do not hesitate to contact WorldAPP Support via live chat, phone: 781-849-8118 ext. 1 or email: support@worldapp.com, if you have any further questions or require additional assistance.

We thank you for your patience and understanding.

Best Regards,

WorldAPP Customer Care
customercare@worldapp.com

——-

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Monday, July 14, 2014 1:46 PM
Subject: WorldAPP Performance Notification

This message is to inform you that we are currently experiencing intermittent performance issues inside the platform.Though the application is available, and we have identified the issue, there may be temporary interruptions in service as we work to test and implement enhancements. We will be posting live updates inside the WorldAPP Community forum to keep you up to speed on our progress.

We sincerely apologize for any inconvenience you may experience as this technical difficulty is being resolved.

We will follow up with you within the next 24 hours with a detailed report of the cause and actions taken to address the performance issues.

Your patience is greatly appreciated.

Sincerely,
WorldAPP Customer Care
customercare@worldapp.com

Tibetan Peace Flag-Making at Middlebury College Library, Oct. 1-14

Categories: Midd Blogosphere

 

Students and the whole Middlebury community are invited to the Davis Family Library to make Tibetan Peace Flags that will decorate the building for the visit of His Holiness the Dalai Lama. This is a chance to share your message of peace, thanksgiving and good will with the Dalai Lama and our whole community. Come and write your wishes, thoughts and prayers, or express your feelings by drawing or decorating your flag.

Tables with flag-making supplies will be set up in the library lobby from Oct. 1-14.  Flags will be on display in the library throughout October.

What’s With This “Quick Search” Thing…?

Categories: Midd Blogosphere

As new students arrive at college campuses everywhere, we all know the first thing they do is … check out their library’s web page (go/library)!

So, once you do that, you might wonder: what’s with this “library quick search” thing?

The library quick search allows you to easily look for various types of materials by selecting the different tabs above the search box.

Specifically, you can think of the different tabs this way:

Summon is the “one-stop shopping” tab.  It searches 90+% of all library resources, including the items we physically own, online journal articles, and digital collections.  Totally lost and about to start weeping?  Start here!

Midcat+ provides a way to search the materials physically held by the library, as well as selected online resources such as eBooks.  This tab also lets you search NExpress, the combined catalog and holdings of 7 New England college libraries, and which you can use to borrow things Middlebury doesn’t own.  If you are looking for a specific book, movie, or CD that you think Middlebury or one of our partner libraries might own, try using this search.

Journals A-Z and Databases A-Z provide a way to look up specific journal or database titles, and see exactly which issues we provide access to.  You can also use a keyword to find all journals or databases containing a specific word in the title or description, e.g. “jazz” or “biology.”

Reserves is a easy way to view course reserves by class or professor name.

Videos searches our DVD and VHS holdings.  Check out the “browse videos by genre” function if you’re looking for, say, film noir or romantic comedies.

And, if you get stuck, there’s always a librarian around to help you figure things out.  Welcome to Middlebury!

Search Everything!

Categories: Midd Blogosphere

New! Whether you want books, or newspaper articles, or images, you now can start in just one place. Summon is our newest and most effective tool for searching many resources at once, so we’ve put it right at the center of the library home page (look for the “Summon” tab in the “Library Quick Search” box). Summon searches just about everything we own. Try it out!

Library Quick Search

In a few cases, you’ll still need MIDCAT and other research databases. The “Catalogs” tab takes you to MIDCAT, NExpress and WorldCat (and it now has a link to ILLiad for interlibrary loan, too!). We’ve also added a “Databases A-Z” tab to make it easier to get directly to resources like JSTOR and PsycINFO. But remember, Summon searches almost everything so it’ll usually be the best place to start.

Read more about Summon here. You’ll find more help documents in Summon, and we’ll be creating a tutorial for it soon. Please send us feedback here, or look for the “Feedback” link in the Summon interface. If feedback is about a particular search result, use the “report an error” link in the “Get it @ Midd” results window.

Protected: Contact Info for Drop-in Tutors

Categories: Midd Blogosphere

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Drop-in Tutoring

Categories: Midd Blogosphere

Drop in Peer Writing Tutors are hard at work in three locations this semester.
CTLR Sunday-Thursday 7:30 PM-midnight
Brainerd Commons Sunday 8PM-midnight, Thursday 8-10 PM
Ross Commons Sunday 9-11PM, Wednesday 9-10 PM

Peer Writing Tutors are trained to help students with at any stage of the writing process. They are also trained to help with Oral Presentations.

Middlebury joins the Center for Research Libraries

Categories: Midd Blogosphere

The library is pleased to announce that Middlebury College has just become a member of the Center For Research Libraries (CRL) (http://www.crl.edu/).  CRL is a partnership of over 240 university, college, and independent research libraries.  The CRL collection includes:

  • the largest collection of circulating newspapers in North America, including international, U.S. colonial titles, U.S. ethnic titles, and Civilian Conservation Corps camp newspapers/newsletters
  • 38,000 foreign journals rarely held in U.S. libraries
  • 800,000 foreign dissertations
  • major microform and paper collections from Africa, Latin America, Middle East, Europe, Asia, Southeast Asia, and other locations
  • a total collection of almost 5,000,000 rarely held books, journals, pamphlets, newspapers, and primary source materials

Membership in CRL provides Middlebury library patrons with access to the entire CRL collection via InterLibrary Loan (ILL).  Loan periods, and the amount of material that can be borrowed at any time, are considerably more generous than traditional ILL.  Some CRL materials can be digitized on demand and can be provided via e-mail or other electronic delivery.

How do I use CRL?

CRL materials are requested the same way as any other traditional ILL request: through Middlebury’s ILL department: go\ill (on-campus) or go.middlebury.edu\ill (off-campus).   If you know ahead of time that you need to borrow a large quantity of material, or you need to borrow something for an extended period of time, please indicate this clearly in the “Notes” field when you fill in the ILL request form.

You also have the option of searching the CRL catalog directly at: http://catalog.crl.edu/ If you locate something that’s of interest, leave a note in the ILL form indicating that you found the item in the CRL catalog.  This will save time by alerting ILL staff to route these requests directly to CRL.

If you have any questions about this service, please feel free to contact one of our librarians, or contact Terry Simpkins, Director of Research and Collection Services, at 802-443-5045.  If you have questions specifically about ILL matters, you can contact Rachel Manning at 802-443-5498.

We are excited to be able to provide you with access to this extraordinary collection, and hope you find it to be a valuable resource for your teaching and research.

Terry Simpkins

Director of Research & Collection Services