Tag Archives: library

Issue RESOLVED – 503 errors when attempting to open links to websites sent via email

We are pleased to report that the Safe Links service issue is now resolved and we have re-enabled Safe Links. To recap, Safe Links provides extra protections for the Middlebury community from phishing attacks and other malicious email activity by providing time-of-click verification of web addresses (URLs) sent via email.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption.  Please contact the Help Desk if you have any outstanding issues or questions.

Kindly,

ITS Help Desk

Issue UPDATE – errors when attempting to open links to websites sent via email

Microsoft is making significant progress towards resolving the issue with the Safe Links service. In most all cases now, clicking on a link sent to you via email works on the first try. If it doesn’t work, you can typically try again, and the linked website will open.

We are sorry for this disruption in service and any inconvenience. Thank you once again for your patience. We will provide an update as soon as we have more information.

ISSUE – 503 errors when attempting to open links to websites sent via email

We are experiencing an issue with the Microsoft Safe Links service which means you may receive a “503” error if you attempt to click on a link someone outside the organization sent to you via email.

We are working closely with Microsoft to resolve this issue as swiftly as possible. Microsoft has confirmed that this is an issue with their service impacting customers globally. We do not currently have an estimated resolution time.

We have temporarily disabled Safe Links for new, incoming email messages. We will re-enable the Safe Links service after Microsoft has solved the problem.

We will provide an update as soon as we know more. We apologize for this disruption. Thank you for your patience.

Kindly,

ITS Help Desk

ILLiad scheduled upgrade and down-time

The ILLiad Web pages will be down at 9:00 am on Tuesday 1/8/19 while we upgrade the ILLiad software.  The ILL web site should be inaccessible for only a short time, assuming all goes well with the update.

If anyone has problems after 2:00 pm please contact Rachel Manning at x5498 or rmanning@middlebury.edu for assistance.

More Consistent Linking from Library Databases

In order to provide a consistently satisfactory user experience, in which users of the Library’s research databases (and the Summon discovery service) don’t face dead-end blank screens when trying to reach articles and books, the Library will deactivate Index-enhanced Direct Linking (IEDL) in our link resolver (360Link).

What does this mean exactly?
Index-enhanced Direct Linking (IEDL) is available for certain article databases that cooperate with the company which provides 360Link.  IEDL takes the user from a results list to an article or book without any kind of intermediate screen. From certain databases (and from Summon), IEDL was supposed to streamline the user experience by eliminating clicks between the search results and the items themselves. This has not turned out to be the case.

What will I see?
When you click on a link for full-text, you will now see the familiar intermediate screen for all articles and books.  This “Get it @ Midd” screen is 360Link, our link resolver.  You will then click a button to access the item, as you always have in cases where you saw this screen. The intermediate screen will be similar to the following example:

screenshot "find-it-at-midd"

Why did we make the change?
For several reasons having to do with commercial relationships among various database vendors, IEDL used to function better than it currently does. Now, the inconvenience of the dead-end screens occurs much more often. The dead ends (blank screens) provide little or no useful information as to how the user can access materials the Library actually has. Always displaying the intermediate “Get it @ Midd” screen will allow users to see our accurate holdings and to obtain access consistently.

Questions and/or Feedback
Please feel free to comment below or send questions to the Midd librarians at http://go.middlebury.edu/askus .

Interlibrary Loan Winter Break Service Update – 2018

Books

Due to the holidays, shipping madness, the increased risk of losses, and the lack of open libraries willing to send things, the Interlibrary Loan Department limits ordering and shipping during the second half of December.

If you need anything before winter break request it now!  Interlibrary loan requests submitted to ILLiad after Dec. 15th will be ordered in early January.

ILLiad article requests will continue to be filled by RapidILL through Dec. 22st, but requests must have a valid ISSN and year to be processed by Rapid.

Use Worldcat to find your citations and submit your loan requests!

 

Issue RESOLVED – Multi-Factor Authentication

We are pleased to report that the Multi-Factor Authentication service is restored. Microsoft reported service restoration around 2:00 PM on Monday.

Microsoft provided additional guidance stating they would continue to monitor the situation closely. We’ve been doing the same and can confirm that the MFA is working. MFA challenges are working as expected, across all verification methods.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption. Please contact the Helpdesk if you have any outstanding issues or questions.

Kindly,
ITS Helpdesk