Tag Archives: Helpdesk Alerts

Issues with the Middlebury-Monterey network connection

Hi all,

The VPN connection between Middlebury and Monterey is seeing intermittent issues, dropping in and out. It’s being actively worked both here in Middlebury and in Monterey. This will impact all connections between the two campuses, including email and many Middlebury campus based services.

We will update this post when service has been restored.


The VPN has been stable since the last message. There is still a concern with the backup systems, but the active VPN is in good health.

There could be one more brief interruption (~2 minutes) before the end of the business day today. We’ll be working with the vendor over the next day or so to find root cause and bring us back to full redundancy.

~Zach Schuetz on behalf of ITS

Moodle Maintenance on Friday, April 17th

From Remote-Learner, our Moodle host:
Maintenance Window: 12:00am to 4:00am ET on April 17, 2017
In order to increase the resilience and reliability of our cloud platform we will be conducting network maintenance during the window above. At this time, your site will be operational but may notice a slight decrease in performance.
Remote-Learner Technical Support

Moodle Update on Friday, September 19th

From Remote-Learner:

Dear Valued Client,

In order to increase the resilience and reliability of our cloud platform we will be conducting database maintenance on September, 19th between 12:01 a.m. and 2:00 a.m. EST. During most of this period your site will be operational, but there may be short periods of connection loss to the internet.

Thank you for your patience as we continue to improve your experience.


Remote-Learner Technical Support

Moodle Maintenance on Friday, August 15th

This message is from Remote-Learner, our Moodle host:

Remote Learner will be conducting database maintenance August the 15th from 01:00 AM EST until 04:00 AM EST on the Kansas City data center. During this window we will be improving the performance and resiliency of our database system. During this time you may experience periods with loss of connectivity to your hosted site. Thank you for your patience as we continue improving our services.


Remote-Learner Technical Support

Sunday morning maintenance

This Sunday morning during our maintenance window we will be performing the following activities:

(1)    Upgrade the “Go” Web Application server, we expect less than a 10 minute interruption of service at approximately 7:00 am.

(2)    Upgrade Central Authentication Service (CAS), we do not expect a service impact, this activity will also take place at approximately 7:00 am.

Thanks for your patience as we strive to keep our systems operating optimally.