Tag Archives: Helpdesk Alerts

KeyServer update – This Friday

This Friday November 6, 2015 from 6:30-8:30am – ITS will be updating a software license server (KeyServer).  The only software that will be offline during this time is the Final Draft software.  We hope this will not cause any inconvenience and that those using the software can build this downtime into their plans.  Please feel free to contact me directly if you have concerns.

Network Outage – Bowker Barn & Brackett House (Resolved)

As of 5:00 pm Tuesday, Oct 13, we are experiencing a network/internet connectivity outage in Bowker Barn & Brackett House.  Network staff are looking into the issue.

5:30 pm: This looks to be a fiber break and those buildings will be offline until Wednesday morning when the proper resources can be called in.

8:10 am Wednesday, Oct 14, Contractors and ITS staff onsite.  8:37 network is back online.

Issues with the Middlebury-Monterey network connection

Hi all,

The VPN connection between Middlebury and Monterey is seeing intermittent issues, dropping in and out. It’s being actively worked both here in Middlebury and in Monterey. This will impact all connections between the two campuses, including email and many Middlebury campus based services.

We will update this post when service has been restored.


The VPN has been stable since the last message. There is still a concern with the backup systems, but the active VPN is in good health.

There could be one more brief interruption (~2 minutes) before the end of the business day today. We’ll be working with the vendor over the next day or so to find root cause and bring us back to full redundancy.

~Zach Schuetz on behalf of ITS

Moodle Maintenance on Friday, April 17th

From Remote-Learner, our Moodle host:
Maintenance Window: 12:00am to 4:00am ET on April 17, 2017
In order to increase the resilience and reliability of our cloud platform we will be conducting network maintenance during the window above. At this time, your site will be operational but may notice a slight decrease in performance.
Remote-Learner Technical Support

Moodle Update on Friday, September 19th

From Remote-Learner:

Dear Valued Client,

In order to increase the resilience and reliability of our cloud platform we will be conducting database maintenance on September, 19th between 12:01 a.m. and 2:00 a.m. EST. During most of this period your site will be operational, but there may be short periods of connection loss to the internet.

Thank you for your patience as we continue to improve your experience.


Remote-Learner Technical Support