Tag Archives: library

Interlibrary Loan Winter Break Service Update – 2018

Books

Due to the holidays, shipping madness, the increased risk of losses, and the lack of open libraries willing to send things, the Interlibrary Loan Department limits ordering and shipping during the second half of December.

If you need anything before winter break request it now!  Interlibrary loan requests submitted to ILLiad after Dec. 15th will be ordered in early January.

ILLiad article requests will continue to be filled by RapidILL through Dec. 22st, but requests must have a valid ISSN and year to be processed by Rapid.

Use Worldcat to find your citations and submit your loan requests!

 

Issue RESOLVED – Multi-Factor Authentication

We are pleased to report that the Multi-Factor Authentication service is restored. Microsoft reported service restoration around 2:00 PM on Monday.

Microsoft provided additional guidance stating they would continue to monitor the situation closely. We’ve been doing the same and can confirm that the MFA is working. MFA challenges are working as expected, across all verification methods.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption. Please contact the Helpdesk if you have any outstanding issues or questions.

Kindly,
ITS Helpdesk

UPDATE – Multi-Factor Authentication

The Multi-Factor Authentication service is now by-and-large restored, though Microsoft reports that the fixes may take some time to propagate across their global infrastructure. Our own tests, and feedback we have received from the community, indicate that authentications are now working successfully.

Here’s a complete list of services that were impacted (when accessed from off campus):

  • Microsoft Office 365
  • Email (Exchange Online/Outlook)
  • Microsoft OneDrive
  • Google G Suite
  • Google Drive
  • Adobe Creative Cloud
  • Zoom
  • Web Help Desk (Helpdesk ticket system)
  • Submittable – Provost
  • PeopleGrove
  • Drupal 8 websites (editing/site admin only)

We are sorry for this disruption in service and any inconvenience. Thank you once again for your patience.

Kindly,

ITS Helpdesk

ISSUE – Multi-Factor Authentication

We are experiencing an issue with the Multi-Factor Authentication (MFA) service which is preventing individuals who are off-campus and whose accounts are protected by MFA from accessing services like Office 365, Email, OneDrive, Google G Suite, and Adobe Creative Cloud. We are working with Microsoft to resolve matters as swiftly as possible, but we do not currently have an estimated repair time. We will provide an update as soon as we know more.

Here’s a complete list of impacted services (when accessed from off campus):

  • Microsoft Office 365
  • Email (Exchange Online/Outlook)
  • Microsoft OneDrive
  • Google G Suite
  • Google Drive
  • Adobe Creative Cloud
  • Zoom
  • Web Help Desk (Helpdesk ticket system)
  • Submittable – Provost
  • PeopleGrove

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk

 

Davis Library plotter and copier/fax changing locations

On Wednesday morning, November 21, the plotter located in Wilson Lab will be moved to the Davis Library public printer room 242. To make room for the plotter, the copier/fax in room 242 is moving downstairs to public printer room 142.  

The plotter relocation will alleviate the noise and disruption in Wilson Lab caused by the plotter printing. ITS Service Desk student consultants have been trained to perform basic plotter maintenance and troubleshooting. DLINQ interns are still available for application-specific support and training.

 

You can now receive library circulation notices via text message

The library now offers patrons the option of receiving circulation notices via text message. If you choose to opt in, you will get overdue, hold pickup, and courtesy notices on your phone, in addition to via email. To opt in, login to My MIDCAT at go/renew, click the “Modify Personal Info” button, enter your mobile phone number, check the “Opt in” box, read the conditions, and click “Submit”. Opt out at any time by following the same procedure and unchecking the “Opt in” button. Contact library_circulation@middlebury.edu with any questions.

Summer Reading Display Results!

Thanks to all who shared their favorite Summer Reading Displaybooks from this summer! We had an interactive display in the atrium last week to learn what the Middlebury community read while they were away for the summer.

The display may be over, but you can still view the list of titles (below) and how to access them on campus! We will also add some titles that weren’t already in our collection.

Thanks for participating! Comment below if your favorite book hasn’t made the list.

List of Titles from Summer Reading Display: