Tag: Helpdesk Alerts

Macbook recalls

ITS wants to make all employees and students aware of two current serious Macbook recalls: Recall #1: Apple has issued a battery recall notice for “Mid-2015” model 15″ Macbook Pro laptops. The situation is a safety issue as according to Apple “the battery may overheat and pose a fire safety risk.” Apple’s customer info page […]…Continue Reading Macbook recalls

ISSUE – Slow connection to Zoom web services and issues connecting to Zoom meetings

We are experiencing an issue with Zoom video conferencing.  According to Zoom, “customers are experiencing slow connection to Zoom web services and issues connecting to Zoom meetings.” Zoom is working to resolve the issue. We do not currently have an estimated repair time but will provide an update as soon as we know more. We […]…Continue Reading ISSUE – Slow connection to Zoom web services and issues connecting to Zoom meetings

SCAM Alert – “Sextortion” Scam Emails

ITS is aware of an influx of sextortion scam emails received by members of the Middlebury community. These are indeed scams, identified as such by online security sources (see below) and making the rounds on the Internet once again. Recent samples have been personalized with older passwords stolen from breaches of third-party websites, such as Linkedin, […]…Continue Reading SCAM Alert – “Sextortion” Scam Emails

Issue — RESOLVED Zoom Meetings Disconnecting

Update from Zoom, posted 11/26/18, 12:42p: “All meetings since the original isolated meeting issues have operated as expected, and services moving forward should be operational. We will continue to monitor the situation to confirm service reliability.”   Initial issue, posted 11/26/18, 12:08p: We are experiencing an issue with Zoom video conferencing, which means a small […]…Continue Reading Issue — RESOLVED Zoom Meetings Disconnecting

SCAM Alert – Gift Cards

ITS is aware of an influx of Gift Card scam emails received by members of the Middlebury community. These are indeed scams, identified as such by the FTC and other sources (see below). This variant seems to be spoofing faculty/staff members, using external email addresses from service providers like aol.com  https://www.consumer.ftc.gov/blog/2018/10/scammers-demand-gift-cards  https://abc7chicago.com/finance/gift-card-scam-uses-bosses-email-addresses-when-phishing/4556080/  https://blog.knowbe4.com/scam-of-the-week-the-boss-needs-itunes-gift-cards-for-customers…-now Please forward any […]…Continue Reading SCAM Alert – Gift Cards

Davis Library plotter and copier/fax changing locations

On Wednesday morning, November 21, the plotter located in Wilson Lab will be moved to the Davis Library public printer room 242. To make room for the plotter, the copier/fax in room 242 is moving downstairs to public printer room 142.   The plotter relocation will alleviate the noise and disruption in Wilson Lab caused by […]…Continue Reading Davis Library plotter and copier/fax changing locations