Author Archives: Cynthia Slater

RESOLVED – Middlebury Email Send/Receive Errors

We are pleased to report that email service is restored.  An Office 365 licensing issue impacted roughly one-fifth of the community for approximately 2-3 hours.  During this time email could not be sent from or received by these accounts.  Anyone who sent email to an impacted account received an “undeliverable” error.

The licensing issue has been fixed and email is now flowing properly.  Any messages for which you received “undeliverable” responses will need to be re-sent.

Thank you for your patience while we worked to resolve matters.  Again, we apologize for the disruption.  Please contact the Helpdesk if you have any outstanding issues or questions.

ITS Help Desk

ISSUE – Middlebury Email Send/Receive Errors

We are experiencing an issue with Middlebury’s email accounts.  Some accounts are not able to send or receive messages; other accounts are functioning but receive errors when trying to email other Middlebury accounts.  We are working to resolve matters as swiftly as possible but we do not currently have an estimated repair time.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

Wireless Issue Continues — Temporary WiFi Network Created

We continue to experience issues with our wireless networks.  To provide network access while we work on a long-term solution we have created a new, temporary wireless network that will provide the same service as before:

Temporary network name:  MiddleburyBackup

Temporary password:  panthers (all lowercase, no punctuation, no spaces)

The temporary network will be removed from use once MiddleburyCollege service has been restored and is stable.  We will provide an update at that time.

Remember, you may connect successfully to our network using an Ethernet cable as our wired network is fully functional.

We are very sorry for this disruption in service and any inconvenience.  Thank you once again for your patience.

MiddleburyCollege Wireless Issue

We are experiencing an issue with the MiddleburyCollege wireless network and are working actively with our vendor to resolve matters as swiftly as possible.  We do not currently have an estimated repair time. You may connect successfully to our network using an Ethernet cable as our wired network is fully functional.  We are sorry for any inconvenience.

ITS Tech Services Overview Offered March 23 – for New (or not-so-new) Hires

Information Technology Services (ITS) offers a monthly workshop with recent hires in mind called “ITS & You:  Technology Services Overview.”  The next session will be held Friday, March 23 at 9 a.m.  We’ll introduce services and resources provided by ITS to all Middlebury campus employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format will be a presentation with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.

To sign up, please use our online form.  Although geared toward new or recent hires, everyone is welcome to attend – you might surprise yourself with an “aha” moment or two.

As always, our complete workshop schedule can be view at http://go/techworkshops/.

Meet Mobility Print — A New Service for Personally-Owned Computers

Happy New Year!  ITS is pleased to announce a new printing method called Mobility Print which is now available through our Papercut printing service.  Mobility Print enables you to install print queues on your personally-owned computer through a one-time process, then print directly from your applications using File/Print thereafter.  Unlike with Web Print, you’ll be able to print in a variety of ways — specific pages, single- or double-sided, color or black and white — all without the need to upload your files.

Visit http://go/mobileprint/ for instructions on how to set up printers on macOS and Windows computers, then say “goodbye” to Web Print and its limitations.

Important notes:

  • Mobility Print is intended for single user computers.  On Windows computers, whoever added the printer will be charged, regardless of who is currently logged in.
  • Mobility Print is not intended for use on college-owned computers as these can already connect easily to networked printers.  Refer to http://go/print?win/ or http://go/print?mac/ for details.
  • ITS does not currently support Mobility Print from iOS, Android, Chrome OS, or Linux.

Adobe Creative Cloud 2018 Now Available

We are pleased to let you know that the Adobe Creative Cloud 2018 suite is now available for installation on eligible computers.

Current Adobe users will need to remove older application versions from their college computers first, then install the new 2018 versions to maintain compatibility with our labs and other colleagues.  To simplify this upgrade process, self service options are available for both Mac and Windows college-owned machines.

Here are the upgrade steps for college-owned computers:


  1. Review details about how to use the self service website.
  2. Login at, then click the blue Want Software? button.
  3. Click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
  4. Confirm that Device to install software on shows your computer’s Midd sticker #, then click the Install button.
  5. This will bring you to a download history page.  Please wait at least 10 minutes, then check the Programs list from your the start menu to see if the Adobe apps are gone.
  6. Reboot your computer.
  7. Login again at, click Want Software?, then click the link for Install Adobe Photoshop (or Indesign or Illustrator).  Allow at least 15 minutes for the install to begin.


Important:  Macs require El Capitan OS (10.11) or greater to install Adobe’s CC 2018 suite!

  1. Review details about how to find and use the Self Service utility.
  2. Save a copy of the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2017/Plug-ins/) in advance, as the upgrade process may remove existing ones.
  3. Launch the Self Service utility.
  4. Click Featured in the right-hand pane.
  5. Click the Uninstall button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
  6. Your computer should reboot automatically after the older Adobe software has been removed.
  7. Launch Self Service once again, then return to Featured.
  8. Click Install to run the Adobe 2018 application installers you need.  Important Note:  Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.

Feel free to contact the Helpdesk during our open hours if you have questions or encounter any issues during your upgrade process.