Tag Archives: Helpdesk Alert

WebPrint Issues

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Our WebPrint services should currently be viewed as an unstable resource as over the past few days the system has repeatedly stopped, requiring our attention.  System staff are aware of the issue and are working with the vendor to resolve matters.  Please note that printing directly from labs, public computers, and faculty office spaces result in the fastest and most reliable printing (see option 1 at http://go.middlebury.edu/howtoprint).

7/20/17 Update: The PaperCut fix is coming out in the next update. We are waiting for the developers to give us a time frame for when they expect it to be released.

Many accounts require password reset due to recent phishing attack

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Almost 100 people fell victim to a “phishing” email purporting to announce an “Important Meeting”. In order to protect the rest of the Middlebury account holders, the accounts which were compromised were disabled, and will need a password reset. If you have trouble logging in to your Middlebury account, it is likely that you are one of the victims of this attack. Please visit go.middlebury.edu/activate and reset your network password. This is an important warning to all that we should be extremely cautious about clicking on a link in an email. Although these phishing emails are well disguised, there are clues that they are not valid, so please think twice before clicking on any link in an email. More helpful hints on how to protect yourself can be found here:
http://www.middlebury.edu/offices/technology/infosec/education

Adobe Creative Cloud 2017 Now Available

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Since the release of the new Adobe Creative Cloud 2017 suite, there have been many requests to install it on college-owned computers and in the public labs for teaching.  We are pleased to let you know that it is now available.

Current Adobe users will need to remove older application versions from their college computers first, then install the new 2017 versions to maintain compatibility with our labs and other colleagues.  To simplify this upgrade process, self service options are now available for both Mac and Windows college-owned machines.

Here are the upgrade steps for college-owned computers:

Windows:

  1. Review details about how to use the self service website.
  2. Login at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
  3. This will bring you to a download history page, wait 10 minutes, check your programs list under your start menu, to see if your Adobe apps are gone.
  4. Reboot your computer.
  5. Login again at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install Adobe Photoshop (Indesign or Illustrator).  Allow at least 15 minutes for the install to begin.

Mac:

  1. Review details about how to find and use the Self Service utility.
  2. Copy the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2015/Plug-ins/) in advance, as the upgrade process may remove existing ones.
  3. Launch the Service Service utility.
  4. In the search field (top right), type 2017, then press Return to show the new offerings.
  5. Click the Install button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
  6. Reboot your computer.
  7. Launch Self Service once again, then search for 2017.
  8. Click Install to run the application installers you need.

Notes:  Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.

Feel free to contact the Helpdesk during our open hours if you happen to hit any road bumps.

Error with Webmail attachments

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Hi everyone,

Several people have reported errors when trying to attach a file to an email. These issues are related to new options for attachments. Specifically, the ‘attach file’ dialog now includes OneDrive as the default data source – see below:

Webmail will use OneDrive as the default location for attachments.

Webmail will use OneDrive as the default location for attachments.

This is fine unless, like some folks, you haven’t yet logged into OneDrive. You’ll need to do so once at http://go.middlebury.edu/onedrive in order to finalize your account. Otherwise, you’ll get an error message when Webmail tries to access your OneDrive.

To attach files from your computer, select the “Computer” category on the left. But we do recommend you explore the options OneDrive opens up for collaboration. Rather than e-mailing separate drafts of a document to each other, possibly resulting in multiple versions and confusion, you can now share documents via a link in OneDrive so you’re all editing the same file.

Again, to clear the error, just login to OneDrive once – but we do want you do use it (or Google Drive) for your file storage going forward. For more information about the benefits of cloud storage and our current initiatives, go to http://go.middlebury.edu/cloud and select “Home Directories”. And as always, you can contact the Helpdesk with any questions.

Sincerely,

~Zach Schuetz

QuickTime for Windows Removal

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ITS is relaying to our campus customers an Alert from the US Computer Emergency Readiness Team about Quicktime on Windows.

Apple has “deprecated” the Quicktime program and is calling for computer users to uninstall the program.  Since this is a security risk, ITS has removed Quicktime on campus computers and replaced it with the VLC program which has been identified as a proper replacement.  Many computers on campus already have VLC installed.  Adobe is working on some patching of their products which may still depend on Quicktime.  Please let us know if you run into any troubles with programs you use here on campus, by contacting the helpdesk (helpdesk@middlebury.edu) or creating a helpdesk ticket.

Thank you for your part in keeping our campus safe and secure.

Issue with access to Middlebury Google Services – August 5, 2016

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09:30 AM
We’re investigating reports of an issue with authentication into Middlebury Google services. We will provide more information shortly.

11:00 AM Update
We are working on resolving an issue with authentication into Middlebury Google services. We will provide more information shortly. Thank you for your patience.

2:40 PM Update
We are now working with Google Support to resolve an issue with authentication into Middlebury Google services. Thank you for your patience.

5:15 PM Update
We are continuing to work with Google Support to try to resolve an issue with authentication into Middlebury Google services. Updates will follow.

8/6/2016 4:30 PM Update
The authentication issue with Middlebury Google has been resolved.