We’ve added jumper cables, snow tires and fired up the Mobile Helpdesk! We’re coming to you with dates for 2018! Having some issues with computing? Want face to face help but you don’t have time to run across campus? The Mobile Helpdesk will be on-site at Marbleworks, Bi-Hall and 700 Exchange St. starting next week. Click here for dates and locations.
Since the release of the new Adobe Creative Cloud 2017 suite, there have been many requests to install it on college-owned computers and in the public labs for teaching. We are pleased to let you know that it is now available.
Current Adobe users will need to remove older application versions from their college computers first, then install the new 2017 versions to maintain compatibility with our labs and other colleagues. To simplify this upgrade process, self service options are now available for both Mac and Windows college-owned machines.
Here are the upgrade steps for college-owned computers:
Windows:
Mac:
Notes: Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.
Feel free to contact the Helpdesk during our open hours if you happen to hit any road bumps.
Apple is currently offering macOS 10.12 (Sierra) as an update. ITS does not currently support Sierra and recommends against installing this new operating system at this time. “Sierra” hasn’t been around long enough to have been thoroughly tested with all applications in use on campus. Please see http://go.middlebury.edu/sierra for more information.
We recommend upgrading to OS X 10.11 (El Capitan) if you are not already running it; this is currently the preferred operating system for college-owned Macintosh computers. Older operating systems are not updated; they also may not be able to browse to secure websites, and cannot run the latest version of Microsoft Office.
Caution: Back up your important data before upgrading your operating system! While we should always keep our information secure, upgrades pose an extra risk of data loss due to the sheer amount of work a hard drive goes through during this process. Performing an upgrade while on campus, using your Ethernet cable and power supply will provide best results. To upgrade your system, open the Self Service utility on college-owned Macs, then click on the OS category on the right.
If you have any questions or need help, please create a ticket at http://go.middlebury.edu/whd, and provide the “Property of Middlebury College” number for the computer you are using.
Good afternoon,
These instructions are required for Hyperion EPM 11 reporting workspace users.
The block on installing Internet Explorer 11 will be removed in the evening on Friday, September 11th. The automatic check for updates to Windows runs every morning.
The next time you are prompted to restart your computer, you must follow these instructions.
You will see a page similar to this (the actual number of updates may be different). Important updates will be selected for you already. The Internet Explorer 11 updates will be important updates.
Dear Colleagues,
Every year we take a brief period during the Holiday Break to perform needed maintenance and upgrade of our infrastructure and core systems. Below is a description of what we are planning for December 20th,21st, 22nd and 23rd, and how it may impact you.
o During this upgrade all wireless access points on campus will be rebooted, resulting in up to 15 minutes of wireless connectivity downtime throughout the campus, Bread Loaf and the Snowbowl.
o We will be adjusting parts of our core network and routing between 8 AM and Noon. There will be 30-45 minutes of network service interruptions to McCardell Bicentennial Hall and separately, 30-45 minutes of network service interruption to residence halls on the North side of campus.
o Beginning at 2pm, we will be testing Internet and network component failover procedures. We expect there will be 3 to 5 interruptions of Internet connectivity to and from the Middlebury network, each lasting about 5 minutes.
Thank you for your patience and support as we perform these necessary upgrades,
Billy Sneed
ITS – Central Systems & Network Services
Middlebury College
Middlebury, VT 05753
The Davis Family Library and Helpdesk is open 9-5 for the rest of this week, including Saturday and Sunday. The library and Helpdesk will be closed Monday for Memorial Day, then open 9-5 the rest of next week.
The Armstrong Library is open 9-5 the rest of this week, then closed Saturday, Sunday, and Monday.
For a full listing of library and/or Helpdesk hours, please consult go/hours.
To help resolve issues with scheduling meetings using Outlook, LIS has created a document called Outlook Calendar Best Practices. The document is available on our Helpdesk Documentation website. Please contact the Helpdesk if you have any further questions.
The new Helpdesk website (go/helpdesk) is live. Our goal is to make it as easy as possible for you to find the information you need. We hope to accomplish this with:
If you have go shortcuts or bookmarks to pages on our site, they may no longer work. If you can’t find what you’re looking for, or just have comments about the new site, let us know. We want to make your experience on our site as enjoyable as possible.