David Ludwig

Posts by David Ludwig


Interested in learning more about Banner? Join the Ellucian eCommunities.

Categories: Midd Blogosphere

Are you interested in learning more about Banner?  Have questions about best practices?  Want to connect with colleagues at other Banner schools to learn how they have addressed challenging problems?  Consider joining the Ellucian eCommunities.

Some of you may remember the older Sun Guard Higher Education ListServ and Banner Commons that used to allow Banner schools and users to communicate, collaborate, and stay connected.  These have largely been replaced and augmented by the new Ellucian eCommunities system which is now integrated with the Ellucian Support Center.

The Ellucian Hub can be used to get to all Ellucian resources.   If you’ve used their “Action Line”, you have a Hub account.  If not, you will need to have an account created.

Main URL to access the Hub:  https://ecommunities.okta.com

To sign up for Hub account:  https://clientapps.ellucian.com/signup

For help if Hub password has been forgotten: https://ellucian.okta.com/reset-password

To access eCommunities directly without going to the Hub: https://ecommunities.ellucian.com

From there, you should see a page with a list of “Getting Started” videos which you can watch to learn about the eCommunities system.

NOTE:   The information from Banner Commons was not able to be moved directly over to eCommunities.  If you had been using Banner Commons, you’ll need to do the “Edit Profile” step in eCommunities like you had previously done in Banner Commons.  Data about your name, e-mail address, title and company name come from the Ellucian Support Center so it’s important for you to have a Hub account there.

You’ll also need to set e-mail preferences and select the “Places” you’d like to follow.  You can click on “All Places” near the top of the page to see all the groups/streams and then click on the “gear” icon to the right of those you’re interested in to “Follow”.  If you “Follow in Daily Digest”, you will get an e-mail message with links to each posting once each morning.

If you have problems with this, please e-mail ecommunities@ellucian.com.

ITS will be upgrading our Hyperion EPM 11 Reporting System this Sunday

Categories: Midd Blogosphere

ITS will be performing an minor upgrade of the Hyperion EPM 11 reporting system on Sunday, August 9th, between 6 a.m. and 12 p.m. (noon) ET.  The main benefit of this upgrade will be to allow us to run Hyperion on Internet Explorer 11.

This upgrade will require a new browser plug-in installation in order to run the newer version of the Hyperion workspace.

Will you need to install the browser plug-in manually?

Middlebury users – No.  The new browser plug-in will be pushed out automatically by User Services on Thursday, August 6th and Friday, August 7th

Monterey users – Possibly.  We are working with Monterey Helpdesk to determine whether this will be installed for you or if you will need to download the plug-in through the workspace.  

How will we make sure Hyperion reporting is working normally?

ITS has gathered a group of Hyperion users to perform testing between 10 a.m. – 12 p.m. ET on Sunday, August 9th.  During this time, we will use testing plans to determine if all is working as it should.  This will include running reports, jobs, scheduling reports, and checking access to folders, among other tasks.

What will ITS do if the upgrade fails or if critical issues are found?

In the unlikely event a problem is discovered during our testing phase we have the option of rolling back to the previous version of Hyperion.  There is no risk of data loss should a rollback be required however report changes made during this testing period may need to be recreated post roll-back.  The decision to roll back to the previous version will be made by no later than 12 p.m. ET Sunday, August 9th.  It would then take approximately one hour to put the previous version back in place, followed by testing to ensure all access and services are running normally. 

Please welcome Joe Langevin to ITS

Categories: Midd Blogosphere

We are pleased to announce the recent addition of Joe Langevin to the staff of ITS.  Joe joins us in the role of Senior Programmer Analyst on the Administrative Systems team in Enterprise Applications.  Joe spent the previous 15+ years working as a Senior Technical Consultant for Ellucian and Sun Guard Higher Education.  During this time Joe provided consulting services to over 150 schools in the areas of Banner Student, Advancement and Self Service.   Prior to his time at Ellucian Joe spent 10 years as a Senior Project Analyst at the University of Vermont.

Some of you may also know Joe from his time here at Middlebury.  As an Ellucian employee Joe participated as a consultant and programmer to guide Middlebury’s original implementation of the Banner Student module.

Please take an opportunity to say hello and introduce yourselves to Joe.  We’re very excited to have Joe on our team and look forward to the benefits of the vast experience he brings to our organization.

Banner and associated systems will be down for maintenance Sept 27-Sept 28

Categories: Midd Blogosphere

All Banner environments and associated system will be unavailable between the hours of 8pm ET Saturday September 27th and 12pm (noon) ET Sunday September 28th while these systems are undergoing maintenance.

Systems Impacted: All Banner environment including Internet Native Banner (INB) and Banner Web/Self-Service (SSB) plus all associated systems such as Hyperion EPM 11 Reporting, Nolij Document Management System, etc.

Schedule: 8pm ET Saturday September 27th through 12pm (noon) ET Sunday September 28th 2014

What is happening during this time?: Ellucian, the manufacturer of the Banner software and company currently hosting our Banner environments, will be relocating all of our hosted systems and associated infrastructure to a new data center.

We apologize for any impact this extended maintenance window has on your operations and activities.

Interested in learning more about Banner? Join the Ellucian Commons.

Categories: Midd Blogosphere

Are you interested in learning more about Banner?  Have questions about best practices?  Want to connect with colleagues at other Banner schools to learn how they have addressed challenging problems?  Consider joining the Ellucian Commons.

Some of you may remember the older Sun Guard Higher Education ListServ that used to allow Banner schools and users to communicate, collaborate, and stay connected.  Although some of those older ListServ threads still exist they have largely been replaced and augmented by the new Ellucian Commons system.

From the Ellucian Commons website – “…The Commons is an online community where Ellucian customers, partners, and employees can share experiences, ask questions, find answers, and connect to a collaborative and informed network.  Articles, news, blogs, best practices, reference materials, document libraries, discussion threads, and more provide the community with tools to share, learn, explore, and create.”

See more at: http://www.edu1world.org/submitform/CommonsInvitation/

Ellucian hosted services interruption – Banner INB, Hyperion Reporting

Categories: Midd Blogosphere

We are currently experiencing an interruption of service when connecting to systems and applications hosted in the Ellucian data centers.

Banner Web/SSB services are UP and operational however users cannot connect to Internet Native Banner (aka Banner INB), the Hyperion EPM reporting environments and other associated systems and applications.

We are working with our vendors to restore services as quickly as possible.  Thank you for your patience and we apologize for any inconvenience.

Join me in welcoming Laura Krahn to LIS

Categories: Midd Blogosphere

I would like you to join me in welcoming a new staff member to LIS.  Laura Krahn began working in LIS on January 20th as one of the new Managers of Administrative Systems and Web Development within Enterprise Applications.

Laura brings to LIS 15+ years of experience as an Information Technology professional where she has focused on enterprise applications, commercial product development, and custom software.   Prior to her new position at Middlebury College Laura worked with Competitive Computing (aka C2) in Colchester, Vermont where she held the position as Enterprise Project Manager.   We are excited to have Laura’s extensive experience as an IT Project Manager, Web Applications Developer, and Senior Systems Administrator added to the assets of our team.

As part of welcoming Laura to LIS I would also like to announce a recent organizational change we have made in Enterprise Applications.  As you know the Web Development team had been reporting on an interim basis to Chris Norris for the past year.  As of February 1st the Web Development Team has been transitioned back into the Enterprise Applications area.

In the new organizational structure both the Administrative Systems Team and Web Development Team will be reporting to a joint management team comprised of Laura Krahn and Charlotte Pratt.  Charlotte has been a Senior Programmer Analyst with LIS since April 2013.   As of early this year, Charlotte was promoted to the position of Manager of Administrative Systems and Web Applications.

Together Laura and Charlotte will form a joint management team responsible for all aspects of Administrative Systems and Web Development.    Laura will focus on project management and customer relationship management while working with our client base both outside and inside LIS.  Charlotte’s focus will be directed at improving our technical infrastructure and applications frameworks while working closely with the developers in Enterprise Applications to improve our development processes and systems across the enterprise.

Please join me in welcoming both Laura and Charlotte to their new positions within LIS.