Author Archives: Benjamin Molberger

About Benjamin Molberger

LIS Graduate Intern

Go/Get There Faster

Go shortcuts are a great browsing tool that we have implemented. They’ve been around for a while, but we still get asked about them a lot. Here are some of the key things you should know.

What they are: go shortcuts provide short URLs that redirect you to other pages. For example, you don’t have to remember the URL for the helpdesk website (; you only have to remember go/helpdesk.

Where they are: type “go” in your browser. This will take you to the “GOtionary,” the list of all go shortcuts that have been made.

How to use them: you can log on at go/admin to create new shortcuts or edit one’s you’ve already made. You can create shortcuts to anywhere on the web. Just choose what fills in the blank in go/_____ and tell it where to go.

Benefits of go: you can use go links from off campus too. Instead of typing go/*, use*. Sending a link to people off campus? Send them a go link. This way, if the address changes, just update your go shortcut. There’s no need to send out a new link.

New Helpdesk Website

The new Helpdesk website (go/helpdesk) is live. Our goal is to make it as easy as possible for you to find the information you need. We hope to accomplish this with:

  1. Improved navigation – our information is broken down into major categories; choose the category that makes the most sense for your issue, and
  2. A “Search Help” search box on our homepage; type in a search and get results only from our site and our wiki documentation. (Note: this will be more effective after Google has a chance to index the new site, and should work properly after break.)

If you have go shortcuts or bookmarks to pages on our site, they may no longer work.  If you can’t find what you’re looking for, or just have comments about the new site, let us know. We want to make your experience on our site as enjoyable as possible.

Helpdesk’s new notification system for outages and alerts

As part of improving the helpdesk’s web presence, in conjunction with revamping our website (coming 12/23), we want to better inform you about technical issues on campus.  We will begin posting outages and alerts that you should know about here on the LIS blog, as well as highlighting them on our website at go/hdalerts.