Tag Archives: ITS

Goodbye Stewart Lane!

Stewart Lane is retiring on June 14th, after 25+ years of service!
Stewart has been the real embodiment of a Media Services and ITS staff. Courteous, expedient and willing to take on any task, from helping a faculty with their laptop in a classroom, to screening Hirschfield films on late nights, to running a video camera, to supervising our students, to redesigning a classroom and programming lighting systems. He’s been a real go-getter, with a can-do attitude! I can’t count the emails and other positive feedback that I’ve received for him from customers over the years.

Stewart would like to thank Norm Cushman and Bryan Merril for giving him a job and a chance to become part of Middlebury back in the 90s.

We will miss you dearly Stewart, especially your dedication to work, as well as your cheer and lightheartedness.

A tip of the hat to Stewart!

Some of the kind words of thanks that Stewart has received over the years:

…phenomenal! #epic…
Thank you for your swift and diligent support. This was an excellent service provided.
“…incredible effort you have put in to get ready for this year’s Fest. There are so many fabulous films that are screening at Dana…”
It’s been great working with you over the years…
Many thanks for the timely save yesterday–I’m glad you and Jen remained unflappable.
took a lot of pressure off of my shoulders.
terrific
We’re very fortunate here to get such personal attention from you and other Support staff!!
thank you for your help and patience
thank you again very much for going above and beyond the call of duty
heartfelt thanks to you
It’s a pleasure to work with such professional and capable colleague
thank you for saving me last week with that screening
Thank you SO much for being patient with the laptop and us, non-techies.

Classroom Upgrades Fall ’18, Spring ’19 & Removal of VGA

Throughout the year Media Services is always working on improving the classrooms around campus. This ongoing process involves removing old technology and introducing new technology.

For the 2018 – 2019 academic year, new laser projectors that don’t require bulb changes or maintenance have been installed. Media Services will be eliminating VGA cables and installing AppleTV for AirPlay (wireless projection) from any Apple device. Go to go/airplay for instructions on how this works. The updated classroom instructions will also include instructions on how to operate AppleTV.

HDMI cables and Blu-ray players will remain.

If you have questions about the classroom upgrades, please reach out to Media Services.

The following classrooms will receive upgrades:

Fall Semester

CHT 107

CHT 109

FIC Fr 1

FIC Ck1

MBH 303

MBH 311

MBH 317

MBH 403

MBH 411

MBH 417

MBH 430

MBH 530

Spring Semester

AXN 100

AXN 103

AXN 104

AXN 109

AXN 219

AXN 220

AXN 229

LAFORCE 121

PEARSON MAX KADE

ROSS B11

SDL 110

A tour of Middlebury’s wireless network

Please join us for a special ITS Tech Partners meeting. Rick James, our wireless network administrator, will provide a behind the scenes tour of Middlebury’s wireless network. He’ll start with some basic information about how wireless networking works and how it is different than wired networking. He’ll then describe Middlebury’s wireless architecture and how it has evolved over the last several years, including the recent extension to our Monterey, CA campus so that now wireless at MIDD and MIIS operate as one logical wireless network. Rick will demonstrate how we use some of our monitoring tools to plan our wireless network deployment through a building, how we troubleshoot issues, measure performance and capacity. Additionally, Rick recently analyzed a student survey of our wireless services, he’ll share the results and seek your input on constructing a similar survey for faculty and staff.

If you ever wonder how wifi works and Middlebury future plans for wireless, be sure to attend this ITS Tech Partners meeting. All are welcome, please share with others you think might be interested.

When: Wednesday, July 26, 2017 from 3:00 – 4:00 pm ET

Where: Library 145 and Zoom: https://middlebury.zoom.us/j/9445370958

Wireless Login for Windows Computers

One feature that has been requested with increasing frequency of late is the ability to log in to Windows laptops over a wireless connection, i.e. without plugging into a network cable the first time. We have been piloting a way to do this with our Circulation loaners and a wireless lab in MBH for several months now with good results.

We will be bringing this feature to standard College-owned Windows 7 laptops starting this Monday, June 6th. [UPDATE: the upgrade was successful.] After the change takes effect, you may notice the words “Windows will try to connect to MiddleburyCollege” underneath the normal login fields. What this means is that Windows will first use the credentials supplied to connect to the wireless network, and if successful, will then authenticate over the network, allowing you to login with your current username and password, whether or not you have used that device previously.

If the wireless connection should fail for some reason, for example because you are too far away from an access point for a good signal, Windows will check for cached credentials from a previous login as normal.

Please e-mail zschuetz@middlebury.edu with any questions about this change.

Sincerely,

~Zach Schuetz
Information Technology Services

Please join me in welcoming Tom Cutter to ITS

We are pleased to announce the recent addition of Tom Cutter to the staff of ITS. Tom will be taking on the responsibilities of an Application Administrator – Project Manager- Business Analyst within Enterprise Applications.

Tom brings over 30 years of diverse IT experience to ITS including 23+ years serving the Middlebury College community. Tom will be transferring from his current position in Facilities Services where he has been working as Information Systems Manager since 2009. Prior to working with Facilities Services Tom filled numerous roles within Information Technology Services and Library and Information Services from 1993-2009.

Tom’s transition to ITS will occur on Monday March 28th. Tom’s office will be located in Painter House with the Enterprise Application team.

Please join me in welcoming Tom to ITS. We are excited to have Tom’s rich experience on our team and we are looking forward to Tom’s contributions to our organization.

Internet Explorer 11 update instructions

Good afternoon,

These instructions are required for Hyperion EPM 11 reporting workspace users.

The block on installing Internet Explorer 11 will be removed in the evening on Friday, September 11th. The automatic check for updates to Windows runs every morning.

The next time you are prompted to restart your computer, you must follow these instructions.

Please restart your computer.
Once the computer has restarted, manually check for Windows updates by performing the following steps.
Go to Start -> Control Panel. Type Windows Update in the ‘Search Control Panel’ box (located in the upper right hand corner).

Click Windows Update

On the Windows Update screen, click Check for updates. Wait for Windows update check to finish.

Click_check_for_updates

You will see a page similar to this (the actual number of updates may be different). Important updates will be selected for you already. The Internet Explorer 11 updates will be important updates.

Click Install Updates.

Install_updates

Restart your computer if prompted after the installation completes.

Repeat steps 2 through 7 until no more Important Updates are found. You may need to check for Windows updates multiple times.

Wireless Network Changes

Greetings!

Over the course of the next several weeks, we will be replacing the wireless networks at Middlebury. (UPDATE 03/13: The first two changes are complete. The final update is scheduled for next Wednesday, March 18th.)

What do I need to do?

Starting March 2nd, please connect to the new secure wireless network named MiddleburyCollege (like midd_secure but better). Middlebury Faculty, Staff and Students will login with your standard Middlebury username and password. Guests will need to create a Middlebury guest account and use it to connect to MiddleburyCollege. This is not a change for change’s sake – we are confident that the end result will be a wireless network that is more convenient and more secure for everyone.

Continue reading →

Please welcome Joe Langevin to ITS

We are pleased to announce the recent addition of Joe Langevin to the staff of ITS. Joe joins us in the role of Senior Programmer Analyst on the Administrative Systems team in Enterprise Applications. Joe spent the previous 15+ years working as a Senior Technical Consultant for Ellucian and Sun Guard Higher Education. During this time Joe provided consulting services to over 150 schools in the areas of Banner Student, Advancement and Self Service. Prior to his time at Ellucian Joe spent 10 years as a Senior Project Analyst at the University of Vermont.

Some of you may also know Joe from his time here at Middlebury. As an Ellucian employee Joe participated as a consultant and programmer to guide Middlebury’s original implementation of the Banner Student module.

Please take an opportunity to say hello and introduce yourselves to Joe. We’re very excited to have Joe on our team and look forward to the benefits of the vast experience he brings to our organization.