Tag Archives: Helpdesk

Welcome Dennis Hadley!

Please join me in welcoming Dennis Hadley to LIS.  Dennis started with us on April 12th and has assumed the position of Senior Technology Specialist at the Technology Support Helpdesk.  Dennis comes to us from Paul Smith’s College in NY and brings a wealth of experience in higher-ed support and service to our helpdesk group and to our users.  He has already taken the plunge into many support efforts and is adding more value to our group everyday!  Please stop by the Technology Helpdesk and say hi to Dennis.

 

James Beauchemin
Technology Support Helpdesk

Microsoft Office 2007 Upgrade now available!

Microsoft Office 2007 Upgrade is now available to all faculty, staff and students on campus.  This online upgrade is easy to complete and should not take more than 5-10 minutes of your time.  The upgrade can be found at MIDDFILES\Software\Office2007.  Double-click the Office2007_upgrade file that is inside the folder.  This will start an automated upgrade of your current Microsoft Office Suite.  This file will upgrade Microsoft Word, Excel, Powerpoint and Outlook to the 2007 version.

It is recommended that you first prepare for the new Microsoft Office 2007 user interface by visiting the Technology Helpdesk website as a resource to learn more about this upgraded Office version.  You may also visit our Wiki resource link here: https://mediawiki.middlebury.edu/wiki/LIS/Microsoft_Word_2007_Basic_Usage

NOTE:  If you currently have Microsoft Office Access 2003 you should not run this upgrade.  Please contact the Helpdesk for upgrade assistance.

As always if you have any problems or questions please let us know at the Technology Helpdesk x2200.

James Beauchemin
Technology Support Helpdesk

KeyServer

Submitted by Linda Knutson

Beginning this Spring term the Helpdesk will be testing a new licensing management product called KeyServer. This product allows Middlebury College to provide software licenses for applications in a much more efficient way than we are today.

What is KeyServer?

KeyServer is a tool for managing software licenses over the network.

Why is it being implemented at Middlebury College?

KeyServer will help us make better informed decisions regarding software license purchasing and allow us to invest in more site/concurrent-use licenses instead of individual licenses. This will give more of our users access to certain software and save the college money by sharing the licenses and purchasing only what is needed to support concurrent users.

Do other colleges and universities use KeyServer?

Yes. Some of the organizations using KeyServer are:


Brown University

Cornell University

Dartmouth College

Georgetown University

Harvard University

MIT

Princeton University

Stanford University

University of Arizona

University of Massachusetts

University of Vermont

Wellesley College

Yale


How are we implementing KeyServer?

We are testing KeyServer on some of the helpdesk computers and a few labs. The next step will be installing KeyServer in Axinn computing labs and the Wilson Media lab. When that pilot program has been running successfully for a semester, we will implement KeyServer in the rest of our computing labs. Finally, all college-owned computers used by faculty and staff will use this product.

How will this project impact faculty, staff and students?

KeyServer installs a program on each individual computer. This product will have very minimal impact on users and the network. We will be providing documentation to assist with the use of KeyServer. People who use software while travelling will be able to access software licenses through KeyServer.

We are currently in the process of completing a FAQ document which addresses questions and concerns. As we move forward, your input into this process will be helpful. Any feedback can be directed to Lisa Terrier at terrier@middlebury.edu.