June EFAP News: Improving Workplace Communication



JUNE 2015


With its multi-cultural, multi-generational workforce and increasing reliance on virtual teams, the modern workplace requires effective communication and collaboration more than ever. Effective workplace collaboration is based on interpersonal, professional relationships that are developed through attention to common courtesy, active listening, and situation appropriate verbal and non-verbal communication.

Let LifeScope help by providing you with the tools and resources you need to be a good communicator and collaborator:

  • Articles and tip sheets on communication styles, business etiquette, and team building
  • Audio on listening skills
  • Online training for telephone skills and customer service

24/7 access to confidential counseling and coaching support for workplace issues

Join this webinar to learn about different communication styles, reasons communication sometimes fails, and strategies to create a respectful and cohesive workplace. To register, log on to www.LifeScopeEAP.com with your institution username and password. In the middle of the homepage, click on ‘Online Seminars‘ then “Communication Skills for Collaboration” to sign up. If you are unable to attend, look for the archived webinar under Online Seminars, approximately 7-10 days after the live presentation.


June Tips for Taking Action

You may also be interested in viewing the following tip sheets, which can be found by logging on to www.LifeScopeEAP.com with your institution username and password, and clicking on the ‘Monthly Communications’ button on the top left corner of the homepage.

“Effective Communication: Basic Skills”- For communication to be effective, it is not enough to merely deliver a message. The message must be received/personalized/understood for the communication to be successful. This article explains the steps involved in the send-receive model of communication, with an emphasis on the importance of active listening.

“Bridging Generation Gaps”- With four generations working alongside one another in the workplace, it is not uncommon to experience generational clashes of attitudes, ethics, values and behaviors. This article offers suggestions for how to work effectively in today’s workplace by respecting differences, looking for commonalities, and leveraging the strengths and ideals of each generation.

The June Calendar, Poster/Webinar Promo, and Spanish Language Poster can also be accessed on the member website by clicking on the ‘Monthly Communications’ button on the top left corner of the homepage.

24/7 Toll-free line: 800-828-6025

Website: www.LifeScopeEAP.com

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