Tag Archives: Service Outages

Scheduled Downtime Notice for Key Survey: Saturday, July 31, 2010 2-3AM

WorldAPP, the company that hosts Key Survey, has let us know that it will be unavailable on Saturday, July 31, 2010, between 2 am and 3 am EST.

The maintenance is conducted to apply some planned improvements to the hardware.
Once the maintenance is over, you and your respondents will be able to login and access surveys and forms as usual.

If you have any questions or concerns, please contact us:
. Toll Free: (888) 708 8118
. Direct: (781) 849-8118
. E-mail: support@worldapp.com

Sunday Downtime Notice for May 23, 2010

UPDATE: Due to various concerns, Banner will NOT be offline this Sunday.

LIS will occasionally perform maintenance on systems during a scheduled window of Sunday 8AM-10AM EST. The following systems may not be available during that time this Sunday, May 23, 2010. If you have questions or concerns, please contact the Helpdesk at helpdesk@middlebury.edu or (802) 443-2200.

* BannerWeb
* Internet Native Banner

Sunday Downtime Notice for May 13, 2010

LIS will occasionally perform maintenance on systems during a scheduled window of Sunday 8AM-10AM EST. The following systems may not be available during that time this Sunday, May 13, 2010. If you have questions or concerns, please contact the Helpdesk at helpdesk@middlebury.edu or (802) 443-2200.

  • Museum of Art website
  • Undergraduate Research funding database
  • Archive of old Content Management System
  • Helpdesk knowledgebase
  • Blackberry Enterprise Server
  • ILLiad
  • Key Survey
  • Athletics Scoreboard and Roster database
  • Sports medicine database
  • Online Directory photos
  • Papercut

Additionally, editing on the college’s main website (www.middlebury.edu) will be disabled, though we expect the website to be viewable during this time.

Sunday Downtime Notice for May 2, 2010

LIS will occasionally perform maintenance on systems during a scheduled window of Sunday 8AM-10AM EST. The following systems may not be available during that time this Sunday, May 2, 2010. If you have questions or concerns, please contact the Helpdesk at helpdesk@middlebury.edu or (802) 443-2200.

  • BannerWeb
  • Internet Native Banner

We are also planning downtime for Banner on Sunday May 9.

Sunday Downtime Notice for April 18, 2010

LIS will occasionally perform maintenance on systems during a scheduled window of Sunday 8AM-10AM EST. The following systems may not be available during that time this Sunday, April 18, 2010. If you have questions or concerns, please contact the Helpdesk at helpdesk@middlebury.edu or (802) 443-2200.

This week there may be a brief interruption in Webmail service.

Sunday Downtime Notice for April 11, 2010

LIS will occasionally perform maintenance on systems during a scheduled window of Sunday 8AM-10AM EST. The following systems may not be available during that time this Sunday, April 11, 2010. If you have questions or concerns, please contact the Helpdesk at helpdesk@middlebury.edu or (802) 443-2200.

  • Segue and Concerto
  • WordPress
  • Museum of Art website
  • Undergraduate Research funding database
  • Study Abroad course information database
  • Archive of old Content Management System
  • HEAT, the Helpdesk’s ticketing system
  • Blackberry Enterprise Server
  • ILLiad
  • Key Survey
  • Athletics Scoreboard and Roster database
  • Sports medicine database

Additionally, editing on the college’s main website (www.middlebury.edu) will be disabled for a few minutes while we import student employment job descriptions into the database.

WordPress Upgrade to Single Sign-On, scheduled for Sunday downtime on the 17th

WHAT

During Sunday morning downtime on the 17th, we will be adding WordPress, sites.middlebury.edu, to our list of platforms that use our single sign-on system.

WHY

We have been slowly been moving our web applications in this direction, allowing members of our community to have access to our online programs with only one login. Currently, MIDDMedia, Mediawiki, and the (soon to be) new college web site all use this single sign-on system.

WHY NOW

Normally we would wait until the time between the semesters. Some of our users have had problems logging onto their blogs however, and we believe this will clear up many of the issues they are experiencing.

WHAT TO EXPECT

We do not anticipate a change in experience for people who visit and read your blogs.

The biggest change will occur when you log into your blog. When you click on a link to log in, you will be brought to the single sign-on page. Those of you who have used MIDDMedia, Mediawiki and Drupal will be familiar with this page.

There will also be changes to the way you add Users to your blog. On the ADD USER page in your dashboard, you will be able to search for any individual by NAME or USERNAME. Start typing, and a list of options will appear for you to select from.

Also, you will be able to import groups of people into your blog by searching for the group name. This can be a class, email or web data group.

**NOTE – Using the group feature WILL NOT SYNC YOUR BLOG WITH THE GROUP MEMBERSHIP! Changing the membership of the class or web data group, for example, will not change the users in your blog. You must add new group members as individuals or by importing the group again.

Also, please be careful when importing large groups. There is no UNDO feature, you will have to remove people a few at a time.

Thank you for your patience and understanding, and we look forward to assisting you with the upgraded WordPress platform.