Tag Archives: Service Outages

Banner & Hyperion Systems will be down for maintenance tonight Monday Jan 21

The Banner Systems (both INB & SSB/ Banner Web) as well as EPM Hyperion Reporting will be unavailable tonight Jan 21 and Fri evening Jan 25.

Schedule:

Monday January 21- All users logged out of Banner by 9pm ET (6pm Pacific) –  Banner System will be available after3am ET (12am PacificTuesday January 22.

This means time card entry/approval will not be available Monday evening Jan 21 after 9pm EST but will be available on Tuesday morning Jan 22 after 3am EST.

Friday January 25 – All users logged out of Banner by 9pm ET (6pm Pacific) –  Banner System will be available after3am ET (12am PacificSaturday January 26.

What is happening during this time?  We have scheduled a Load Test to be run against our production Banner Web system.  During the system load test personnel from Middlebury College will work in conjunction with technicians at Ellucian to simultaneously Load Test and Performance Tune our Banner Database Server and the Banner Web (SSB) environments.   To facilitate the testing all users must log out of Banner and remain logged out beginning at 9pm Eastern Time (6pm Pacific) each night until 3am Eastern Time(12 am Pacific) the following morning.  Any user remaining in the system after 9pm ETwill be forcibly logged out by systems administration.

We appreciate your patience & cooperation as we continually strive for improved performance on these critical systems.

Carol Peddie

Associate Dean, LIS

Director Enterprise Applications

Are you reading this post via a feed reader? If so, read on…

On Tuesday May 31st we’re going to change the categories on this blog, so if by any chance you’re using a feed of a specific category, that’s going to break. We suggest subscribing to the whole blog for maximum enjoyment! If you’re not a LIS staff member & would like to filter out the more staff related posts, you can subscribe to the new “Middlebury Community Interest” category after May 31st. The other categories will be “LIS Staff Interest”, and “Post for MiddPoints” which will cause the post to be added to the MiddPoints blog too. All the old categories except “The Essentials” will be converted to tags for easy searching.
The LIS Web team developed this new scheme, following recommendations that came out of the open meeting about the future of the LIS Blog (including a call for simplified categories). The AD Team reviewed and approved these changes. We welcome your comments.

Wiley launches new platform this weekend

We access over 1000 online journals provided by Wiley (Wiley InterScience and Wiley-Blackwell).  This coming weekend, Wiley will be launching its new platform for online access, the Wiley Online Library.

We have been notified that Wiley titles will not be accessible between 4 a.m. Saturday and noon on Sunday.  If previous experience is any indication, there may well be at least sporadic problems for some time beyond that.

If you have trouble accessing Wiley titles after noon on Sunday, please send me an email.

We will be keeping an eye on this transition, and I will relay updates by adding comments to this blog post.

Scheduled Downtime Notice for Key Survey: Saturday, July 31, 2010 2-3AM

WorldAPP, the company that hosts Key Survey, has let us know that it will be unavailable on Saturday, July 31, 2010, between 2 am and 3 am EST.

The maintenance is conducted to apply some planned improvements to the hardware.
Once the maintenance is over, you and your respondents will be able to login and access surveys and forms as usual.

If you have any questions or concerns, please contact us:
. Toll Free: (888) 708 8118
. Direct: (781) 849-8118
. E-mail: support@worldapp.com

Sunday Downtime Notice for May 23, 2010

UPDATE: Due to various concerns, Banner will NOT be offline this Sunday.

LIS will occasionally perform maintenance on systems during a scheduled window of Sunday 8AM-10AM EST. The following systems may not be available during that time this Sunday, May 23, 2010. If you have questions or concerns, please contact the Helpdesk at helpdesk@middlebury.edu or (802) 443-2200.

* BannerWeb
* Internet Native Banner

Sunday Downtime Notice for May 13, 2010

LIS will occasionally perform maintenance on systems during a scheduled window of Sunday 8AM-10AM EST. The following systems may not be available during that time this Sunday, May 13, 2010. If you have questions or concerns, please contact the Helpdesk at helpdesk@middlebury.edu or (802) 443-2200.

  • Museum of Art website
  • Undergraduate Research funding database
  • Archive of old Content Management System
  • Helpdesk knowledgebase
  • Blackberry Enterprise Server
  • ILLiad
  • Key Survey
  • Athletics Scoreboard and Roster database
  • Sports medicine database
  • Online Directory photos
  • Papercut

Additionally, editing on the college’s main website (www.middlebury.edu) will be disabled, though we expect the website to be viewable during this time.

Sunday Downtime Notice for May 2, 2010

LIS will occasionally perform maintenance on systems during a scheduled window of Sunday 8AM-10AM EST. The following systems may not be available during that time this Sunday, May 2, 2010. If you have questions or concerns, please contact the Helpdesk at helpdesk@middlebury.edu or (802) 443-2200.

  • BannerWeb
  • Internet Native Banner

We are also planning downtime for Banner on Sunday May 9.