User Services: Tickets, Santa Claus, and the Wiki

Submitted by Amy Hoffman and Nate Burt

Tickets opened and resolved by our group since the first of June: 2362
Top 5 Categories:

1. Passwords and PINs (including the BIG password reset day)
2. Application support ( Mostly Outlook and INB)
3. Equipment issue ( Computers and Printers)
4. Network Issues (Connectivity and Registration)
5. Account Management (Permissions, SPAM control, quotas)

This week we get to play Santa Claus. New students who have qualified for financial aid funded laptops have been coming in to pick them up. They are so grateful and appreciative. This is our favorite part of start up!

Check out our new WIKI . Let us know what else you would like to see there!

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