User experience is not enough – UX designer Whitney Hess. Respect, trust, and support your colleagues or all the super design work is for naught. Adding this to a collection of resources in the LIS Wiki on customer service & feedback … Continue reading →…Continue Reading Friday links – April 27, 2012
Tag: Customer service
Am I Obsolete?
While I was doing research for customer service for our student workers, I came across this great article. The article’s author, Mark P. Bernstein, states that “Service (customer service) is what will allow libraries to not only survive, but thrive.” This is … Continue reading →…Continue Reading Am I Obsolete?