ACTT Extended Team Meeting August 29, 2017

Agenda

Instructure, the company that hosts Canvas, will be presenting an Executive Business Review, sharing data pertaining to Middlebury’s use of Canvas in the first year. This presentation will provide us with insights into how Canvas is being used and supported, and lay the groundwork for future evaluations.

Notes

Kelly Jerome, our Customer Success Manager from Instructure presented.

• Stats are per-month, due to rolling on and off of terms, the data isn’t always reflective of a particular term.
• Can get details on sub-accounts.
• Includes support details, SLA compliance, support mechanism (phone, chat, email), and user-type.
• For real-time reporting, the Canvas data-API would need to be used. For much custom reporting this would require our own developer time to leverage. Instructure has several pre-built reports that could be purchased that wouldn’t require local resources.

A copy of the report can be seen here. Please log in with your Middlebury username and password to view.