Voice Mail Messages not Accessible to Unified Messaging Users

Since sometime Monday, January 30, we believe no new voice mail messages have been received by the 250 unified messaging users in our system.  Messages may have been left, but the users cannot access via either email or phone, nor is there any notification.  Our vendor is working on the issue.  In the mean time, to be assured you receive a phone message, you can open a ticket with the Help Desk to request your voice mailbox be converted back to a standard voice mailbox until the problem is resolved.

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