Author Archive

How Do I Create a Helpdesk Ticket Now?

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Yes, how you create a Helpdesk ticket has changed.  We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.

Learn more!

Papercut Optical Character Recognition

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As part of Middlebury’s commitment to diversity, equity, and inclusion, we have enhanced our scanning platform to support Optical Character Recognition (OCR), effective Sept. 10, 2021.Learn more.

New Tech Support System Coming — Oct 5, 2021

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ITS is excited to announce that TeamDynamix (TDX), a new comprehensive support system, will launch October 5, 2021.Learn more.

Tech Tip: Adding Buffer time Between Meetings in Outlook

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Do you struggle with back-to-back meetings?  Are you suffering from Zoom fatigue?  Why not let Outlook help give you and your colleagues a needed break?Read more to learn how.

Free Webinar: “LinkedIn Learning for Staff”, 4/14

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LinkedIn Learning is hosting a free webinar for staff on Wed, April 14, at 12 PM ET.Learn more.

Free Webinar: “LinkedIn Learning for Faculty”, 3/17

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LinkedIn Learning is hosting a free webinar for faculty on Wed, March 17, at 3 PM ET.Learn more.

Printing & Support Updates at Midd

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ITS has replaced the older multi-function print/copy units in both libraries and in MiddExpress.  The new devices will all be able to print in both color and black and white.  The way you print to them will change a little and give you more flexibility…

Technology Helpdesk Winter Break Hours

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As we approach our holiday break we want to update you on IT Helpdesk hours and our availability to assist you.Read more.

MIIS Email Services Update, Dec 10

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Starting Thursday, December 10, default email addresses for members of the Monterey faculty and staff will change from @miis.edu to username@middlebury.edu.Learn more.

ITS Printer Consolidation Project

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After extensive assessment, Information Technology Services (ITS) is making changes to printers around campus that will not only improve our ecological footprint and bring valuable service improvements, but will also adhere to the College’s request to …

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