By ITS Helpdesk
We’re always working to make your Technology Help Desk experience the best it can be, and we’re excited to introduce our newest addition! With our Zoom Virtual Agent, you’ll get immediate answers to some of your more common questions at any time, no matter where you are in the world.
Need help with Banner or Oracle login? Can’t connect to VPN? Installing new software?
Our Zoom Virtual Agent can help. It’s available 24/7 and was created by us for you, with the very same Middlebury-specific information and instructions that our service desk team uses every day.
You’ll see this new option in the lower right corner on the Technology Help Desk Portal, and on the Information Technology Services webpage. Just click on the blue bubble and ask your question!
And if you can’t get the answer or information you need, you’ll always have the opportunity to connect with a Service Desk expert during office hours via a call, chat, zoom, or email.
Since this is a new tool, we welcome your feedback. So give it a try!