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Tag: Customer service

Friday links – April 27, 2012

  • Author By Jess Isler
  • Publication date April 27, 2012
  • Categories: Midd Blogosphere

User experience is not enough – UX designer Whitney Hess. Respect, trust, and support your colleagues or all the super design work is for naught. Adding this to a collection of resources in the LIS Wiki on customer service & feedback … Continue reading →…Continue Reading Friday links – April 27, 2012

Am I Obsolete?

  • Author By Shawn O'Neil
  • Publication date October 5, 2010
  • Categories: Midd Blogosphere

While I was doing research for customer service for our student workers, I came across this great article.  The article’s author, Mark P. Bernstein, states that “Service (customer service) is what will allow libraries to not only survive, but thrive.”   This is … Continue reading →…Continue Reading Am I Obsolete?

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