Tag Archives: Helpdesk

Technology Helpdesk Relocation

Come Monday May 17 the LIS Technology Helpdesk will be relocating from LIB135 to LIB125.  Our actual move of Helpdesk functions will begin Friday May 14 at 3:00pm.  While the Helpdesk functions are being relocated to LIB125 the Helpdesk Student Consultants located at our Walk-In Helpdesk Center in LIB202 will be open for business to receive calls and process problems.  The staff during the relocation will be engaged in the move.  There should be minimal impact to our users during this move and we are confident that we will be back in full operation late Monday morning May 17.  Thank you in advance for your patience and understanding during this transition time.

James Beauchemin x2019
Technology Help and Support Manager

Student Printing Allotments to Roll-Over

Students…

I am writing with good news concerning your print quota.  Based on student feedback, we have decided that you will be able to roll over your print allowance from term to term until you graduate (or depart) from Middlebury.

This means that the amount you have in your account as of the end of May will be added to your fall quota.  A first year student who ends the spring term with $5 in her account will have $30 upon her arrival on campus for the fall semester.  A fourth-year student with $1 in his account will start the fall with $51.  For those attending Language Schools, you will see the roll-over appear in your summer allotment.

We hope this change to our policy will help make the new printing policy less expensive for you, as it will allow you to cover the costs of printing for a print-heavy year with savings you might enjoy in a year when you have less printing.

Best wishes,

Michael Roy
Dean of Library and Information Services

Wireless on campus

A new wireless network access method has been created on campus which promotes better connectivity to Middlebury resources.

The new wireless access (SSID) is: MIDD-STANDARD.  Currently many users access our wireless network by turning-on their laptop and automatically connecting to midd_unplugged.  Although this is an easy connection for many this particular wireless access point is becoming saturated with connections and performance is degrading.  There is no security on midd_unplugged; using it puts your data at risk.

Connecting to MIDD-STANDARD will improve your networking performance, provide added security and help us reduce the loads on midd_unplugged so that our guests will continue to have a viable Internet connection when visiting.

To connect to MIDD-STANDARD you will need to contact the Helpdesk at x2200 for the key. You will then go into your wireless network console on your laptop and select MIDD-STANDARD from the list.

NOTE: if you are already on midd_secure we recommend you stay with this access.  Your Middlebury sign-in credentials will be the key for access and will not change.  MIDD-STANDARD’s key may change from time to time requiring you to re-authenticate to the network.

If you have any questions, please contact the Helpdesk at x2200.

Saving your data to MIDDFILES

The Technology Support Helpdesk would like to take this opportunity to again remind the campus user community to please save all personal and work related files to their MIDDFILES personal space (on a Windows computer this would be your U drive in File Explorer).  We have had a rush of computers recently come into the Helpdesk with failed hard drives.  In some cases we were unable to retrieve any information from those failed drives, leaving the user with no means of data recovery.  The risks you assume by not using MIDDFILES are significant when a hardware failure occurs on your computer.

To protect yourself and your data it is highly recommend you immediately start relocating your data to your MIDDFILES personal account.  You may visit the Technology Help and Support website (shortcut: go.middlebury.edu/helpdesk) for more information on how to use MIDDFILES.  You may also want to visit our Wiki resource link for proper MIDDFILES and DFS usage:  Backing Up My Files.

If you have any questions please call the Technology Help and Support Desk at x2200.

James Beauchemin
Technology Support Helpdesk

Welcome Dennis Hadley!

Please join me in welcoming Dennis Hadley to LIS.  Dennis started with us on April 12th and has assumed the position of Senior Technology Specialist at the Technology Support Helpdesk.  Dennis comes to us from Paul Smith’s College in NY and brings a wealth of experience in higher-ed support and service to our helpdesk group and to our users.  He has already taken the plunge into many support efforts and is adding more value to our group everyday!  Please stop by the Technology Helpdesk and say hi to Dennis.

 

James Beauchemin
Technology Support Helpdesk

Microsoft Office 2007 Upgrade now available!

Microsoft Office 2007 Upgrade is now available to all faculty, staff and students on campus.  This online upgrade is easy to complete and should not take more than 5-10 minutes of your time.  The upgrade can be found at MIDDFILES\Software\Office2007.  Double-click the Office2007_upgrade file that is inside the folder.  This will start an automated upgrade of your current Microsoft Office Suite.  This file will upgrade Microsoft Word, Excel, Powerpoint and Outlook to the 2007 version.

It is recommended that you first prepare for the new Microsoft Office 2007 user interface by visiting the Technology Helpdesk website as a resource to learn more about this upgraded Office version.  You may also visit our Wiki resource link here: https://mediawiki.middlebury.edu/wiki/LIS/Microsoft_Word_2007_Basic_Usage

NOTE:  If you currently have Microsoft Office Access 2003 you should not run this upgrade.  Please contact the Helpdesk for upgrade assistance.

As always if you have any problems or questions please let us know at the Technology Helpdesk x2200.

James Beauchemin
Technology Support Helpdesk

KeyServer

Submitted by Linda Knutson

Beginning this Spring term the Helpdesk will be testing a new licensing management product called KeyServer. This product allows Middlebury College to provide software licenses for applications in a much more efficient way than we are today.

What is KeyServer?

KeyServer is a tool for managing software licenses over the network.

Why is it being implemented at Middlebury College?

KeyServer will help us make better informed decisions regarding software license purchasing and allow us to invest in more site/concurrent-use licenses instead of individual licenses. This will give more of our users access to certain software and save the college money by sharing the licenses and purchasing only what is needed to support concurrent users.

Do other colleges and universities use KeyServer?

Yes. Some of the organizations using KeyServer are:


- Brown University

- Cornell University

- Dartmouth College

- Georgetown University

- Harvard University

- MIT

- Princeton University

- Stanford University

- University of Arizona

- University of Massachusetts

- University of Vermont

- Wellesley College

- Yale


How are we implementing KeyServer?

We are testing KeyServer on some of the helpdesk computers and a few labs. The next step will be installing KeyServer in Axinn computing labs and the Wilson Media lab. When that pilot program has been running successfully for a semester, we will implement KeyServer in the rest of our computing labs. Finally, all college-owned computers used by faculty and staff will use this product.

How will this project impact faculty, staff and students?

KeyServer installs a program on each individual computer. This product will have very minimal impact on users and the network. We will be providing documentation to assist with the use of KeyServer. People who use software while travelling will be able to access software licenses through KeyServer.

We are currently in the process of completing a FAQ document which addresses questions and concerns. As we move forward, your input into this process will be helpful. Any feedback can be directed to Lisa Terrier at terrier@middlebury.edu.