To our campus community,
We need to make you aware of an on-going phishing email attack on campus. If you see a message like the one shown below, delete it and don’t respond. It you have already responded to this email and given information, contact the Helpdesk at 802-443-2200 and check out the link below explaining what to do next.
These phishing emails can appear legitimate, though they take you to a non-legitimate site or email address. Remember that the Helpdesk will never ask for your username/password.
Here is an example of the most recent email you may have received:
We currently upgraded our Server to 50GB inbox space. Please log-in to your user account to validate E-space.
Your emails won’t be delivered by our server, unless email account is confirmed.
protecting your email account is our primary concern,
for account update CLICK HERE
should you have any questions please contact the IT Helpdesk.
INSTITUTE OF EDUCATION.
Copyright (c)2016 ITS Help Desk”
Helpdesk Manager – Service Requests
110 Storrs Ave – Davis Family Library
Middlebury, VT 05753
This Friday November 6, 2015 from 6:30-8:30am – ITS will be updating a software license server (KeyServer). The only software that will be offline during this time is the Final Draft software. We hope this will not cause any inconvenience and that those using the software can build this downtime into their plans. Please feel free to contact me directly if you have concerns.
As of 5:00 pm Tuesday, Oct 13, we are experiencing a network/internet connectivity outage in Bowker Barn & Brackett House. Network staff are looking into the issue.
5:30 pm: This looks to be a fiber break and those buildings will be offline until Wednesday morning when the proper resources can be called in.
8:10 am Wednesday, Oct 14, Contractors and ITS staff onsite. 8:37 network is back online.
At 3:07pm (ET) Google made us aware they they were investigating issues with Google Drive and related services like Docs, Sheets, and Slides. These issues affected all Google Apps customers, not just Middlebury. As of 5:37pm (ET), Google Apps services appear to be back up.
Google’s official Apps status updates can always be found here: http://www.google.com/appsstatus#hl=en&v=status
This post has been updated because the issues have been resolved. Thanks for your patience!
Please note that there was an unexpected disruption to Middlebury’s incoming email services this morning. The issue has since been resolved. Please see below for more details.
Between 8:30 AM and 10:00 AM (ET), Middlebury’s email system was unable to receive incoming email sent from external addresses. Email messages sent to @middlebury.edu and @miis.edu email addresses from external addresses were rejected by Middlebury’s email servers. External senders would have received a “Non-Deliverable Notice” notifying them of the problem. Internal email messages, i.e. messages sent from @middlebury.edu or @miis.edu addresses, were not impacted.
The problem was corrected at approximately 10:00 AM (ET). External senders should be advised to resend messages that were rejected before the problem was resolved.
The site-to-site connection between Middlebury campuses and the Ellucian data center has been restored.
All Ellucian hosted systems are UP and available for your use including: all instance of Banner INB, Banner SSB, Hyperion EPM Reporting and Degree Works.
Tuesday, September 15th
We are currently experiencing a disruption of the site-to-site connection between the Middlebury campuses and the Ellucian data center where our Ellucian Banner, Hyperion Reporting and Degree Works systems are hosted. This disruption began at approximately 12:38pm ET.
The disruption appears to be on the Ellucian side of the network connection. We are currently in contact with the Ellucian Emergency Operations Center (EOC) and they have mobilized their response staff to address this issue.
At this time the following systems are DOWN: Internet Native Banner (INB), Hyperion EPM 11 Reporting and Degree Works.
The Self-Service Banner (SSB) is UP as this connection works across the public internet.
We regret any inconvenience this service interruption is having on your day and will have this issue resolved as soon as possible. I will send out another message once all services are restored.
The campus voice mail system is indicating multiple performance issues at present. This includes choppy/clipped speech on new messages and new greetings recorded since August 21. Currently, the system is not accessible. Our vendor is working on this.