Tag Archives: Helpdesk Alert

Banner INB, Hyperion EPM 11 Reporting and Degree Works are Down

Tuesday, September 15th
We are currently experiencing a disruption of the site-to-site connection between the Middlebury campuses and the Ellucian data center where our Ellucian Banner, Hyperion Reporting and Degree Works systems are hosted. This disruption began at approximately 12:38pm ET.

The disruption appears to be on the Ellucian side of the network connection. We are currently in contact with the Ellucian Emergency Operations Center (EOC) and they have mobilized their response staff to address this issue.

At this time the following systems are DOWN: Internet Native Banner (INB), Hyperion EPM 11 Reporting and Degree Works.

The Self-Service Banner (SSB) is UP as this connection works across the public internet.

We regret any inconvenience this service interruption is having on your day and will have this issue resolved as soon as possible. I will send out another message once all services are restored.

Bombay Print Server Retires Monday, August 3

Middlebury College is retiring the Bombay print server on August 3, 2015, as it is incompatible with our current 64-bit operating systems.  Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it.

ITS has worked with the majority of people who were connecting to the old server but if you have been away from campus you may experience an interruption in printing services until you move from Bombay to Walnut printers.   If needed, refer to the steps below to restore printing.  If you have any questions or need further assistance, please contact the Helpdesk at 802.443.2200 or via email to helpdesk@middlebury.edu.

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Issues with the Middlebury-Monterey network connection

Hi all,

The VPN connection between Middlebury and Monterey is seeing intermittent issues, dropping in and out. It’s being actively worked both here in Middlebury and in Monterey. This will impact all connections between the two campuses, including email and many Middlebury campus based services.

We will update this post when service has been restored.


The VPN has been stable since the last message. There is still a concern with the backup systems, but the active VPN is in good health.

There could be one more brief interruption (~2 minutes) before the end of the business day today. We’ll be working with the vendor over the next day or so to find root cause and bring us back to full redundancy.

~Zach Schuetz on behalf of ITS

Network issues -7/17/2015 – Resolved

Update: We have found the cause and fixed the issue that was casing the outages.

Good Afternoon,
We have received some reports of brief network outages across campus. We are working to find the cause and correct it. Not everyone is affected, but saving your work is a good precaution. We will let you know when the problem is fixed.
Thank you for your patience.

Issue with Network Drives on Windows

A problem occurred on June 25th that caused Windows computers to temporarily lose their network drive mapping when logging in. We have researched what may have caused this issue, and believe we have fixed it. Please call or email the Helpdesk (helpdesk@middlebury.edu) if you see any problem with your network drives the next time you login to your computer.