Tag Archives: Helpdesk Alert

Error with Webmail attachments

Hi everyone,

Several people have reported errors when trying to attach a file to an email. These issues are related to new options for attachments. Specifically, the ‘attach file’ dialog now includes OneDrive as the default data source – see below:

Webmail will use OneDrive as the default location for attachments.

Webmail will use OneDrive as the default location for attachments.

This is fine unless, like some folks, you haven’t yet logged into OneDrive. You’ll need to do so once at http://go.middlebury.edu/onedrive in order to finalize your account. Otherwise, you’ll get an error message when Webmail tries to access your OneDrive.

To attach files from your computer, select the “Computer” category on the left. But we do recommend you explore the options OneDrive opens up for collaboration. Rather than e-mailing separate drafts of a document to each other, possibly resulting in multiple versions and confusion, you can now share documents via a link in OneDrive so you’re all editing the same file.

Again, to clear the error, just login to OneDrive once – but we do want you do use it (or Google Drive) for your file storage going forward. For more information about the benefits of cloud storage and our current initiatives, go to http://go.middlebury.edu/cloud and select “Home Directories”. And as always, you can contact the Helpdesk with any questions.


~Zach Schuetz

QuickTime for Windows Removal

ITS is relaying to our campus customers an Alert from the US Computer Emergency Readiness Team about Quicktime on Windows.

Apple has “deprecated” the Quicktime program and is calling for computer users to uninstall the program.  Since this is a security risk, ITS has removed Quicktime on campus computers and replaced it with the VLC program which has been identified as a proper replacement.  Many computers on campus already have VLC installed.  Adobe is working on some patching of their products which may still depend on Quicktime.  Please let us know if you run into any troubles with programs you use here on campus, by contacting the helpdesk (helpdesk@middlebury.edu) or creating a helpdesk ticket.

Thank you for your part in keeping our campus safe and secure.

Issue with access to Middlebury Google Services – August 5, 2016

09:30 AM
We’re investigating reports of an issue with authentication into Middlebury Google services. We will provide more information shortly.

11:00 AM Update
We are working on resolving an issue with authentication into Middlebury Google services. We will provide more information shortly. Thank you for your patience.

2:40 PM Update
We are now working with Google Support to resolve an issue with authentication into Middlebury Google services. Thank you for your patience.

5:15 PM Update
We are continuing to work with Google Support to try to resolve an issue with authentication into Middlebury Google services. Updates will follow.

8/6/2016 4:30 PM Update
The authentication issue with Middlebury Google has been resolved.

Banner Outage

Both BannerWeb and Banner INB are back up and running.
Thanks again for your patience.

We are currently experiencing a unplanned outage affecting both BannerWeb and Banner INB.

We are in contact with the Ellucian Emergency Operations Center (EOC) and they have mobilized their response staff to address this issue.

We regret any inconvenience this service interruption is having on your day, and will have this issue resolved as soon as possible.

Please check the System status page for updates.

MIIS & Middlebury Drupal sites have a known issue

All Clear:  the latest content has been restore, sites current as of approximately 9:00 EST this morning, sites operating normally.

Update:  It was necessary to restore the supporting database for our primary Middlebury and MIIS drupal web sites.  The sites are now responsive, however we currently are restoring more current versions of the database, while this is taking place, there will be some older content displayed.

There is an issue that is causing the MIIS and Middlebury drupal sites to be unresponsive or slow. ITS is working on the issue and expect to resolve it this morning.

Email Phishing Alert

To our campus community,

We need to make you aware of an on-going phishing email attack on campus.  If you see a message like the one shown below, delete it and don’t respond.   It you have already responded to this email and given information, contact the Helpdesk at 802-443-2200 and check out the link below explaining what to do next.


These phishing emails can appear legitimate, though they take you to a non-legitimate site or email address.  Remember that the Helpdesk will never ask for your username/password.

Here is an example of the most recent email you may have received:

“To All
We currently upgraded our Server to 50GB inbox space. Please log-in to your user account to validate E-space.
Your emails won’t be delivered by our server, unless email account is confirmed.
protecting your email account is our primary concern,
for account update
should you have any questions please contact the IT Helpdesk.

Copyright (c)2016 ITS Help Desk”

Be Safe,

Lisa Terrier
Helpdesk Manager – Service Requests
Middlebury College
110 Storrs Ave – Davis Family Library
Middlebury, VT 05753

KeyServer update – This Friday

This Friday November 6, 2015 from 6:30-8:30am – ITS will be updating a software license server (KeyServer).  The only software that will be offline during this time is the Final Draft software.  We hope this will not cause any inconvenience and that those using the software can build this downtime into their plans.  Please feel free to contact me directly if you have concerns.

Network Outage – Bowker Barn & Brackett House (Resolved)

As of 5:00 pm Tuesday, Oct 13, we are experiencing a network/internet connectivity outage in Bowker Barn & Brackett House.  Network staff are looking into the issue.

5:30 pm: This looks to be a fiber break and those buildings will be offline until Wednesday morning when the proper resources can be called in.

8:10 am Wednesday, Oct 14, Contractors and ITS staff onsite.  8:37 network is back online.