Tag Archives: Helpdesk Alert

lynda.com Site Unavailable Sept 19 from 2:00-3:00 AM (EST)

lynda_logo 72x72For the night owls out there, please note that our lynda.com online learning resource will be unavailable from 2:00 – 3:00 AM Friday, September 19, while web server capacity improvements are implemented.    (What’s that you say?   You haven’t heard of lynda??  Visit go/lyndainfo to see what you’re missing.)

 

Some slowness in network server access expected today

We’re seeing an abnormally high level of traffic between our storage systems across data centers. The result of this is the user community will occasionally see slow data transfers. E.g. Opening or saving files to the network, retrieving email, mounting shared drives, etc… We expect to reach normal levels within the next 24 hours.

Moodle Update on Friday, September 19th

From Remote-Learner:

Dear Valued Client,

In order to increase the resilience and reliability of our cloud platform we will be conducting database maintenance on September, 19th between 12:01 a.m. and 2:00 a.m. EST. During most of this period your site will be operational, but there may be short periods of connection loss to the internet.

Thank you for your patience as we continue to improve your experience.

Sincerely,

Remote-Learner Technical Support

Sunday morning maintenance September 7, 2014

This Sunday morning between 8 and 10 am ET we will be upgrading the Monterey Institute of International Studies website (http://www.miis.edu) from Drupal 6 to Drupal 7.

The upgrade will take approximately one hour during which the site will not be usable.

There will also be a short period of under one minute during the upgrade when file assets on the other Drupal 7 sites may not be available. These sites include:

  • Davis Fellows for Peace: http://www.davisfellowsforpeace.org
  • Davis Projects for Peace: http://www.davisprojectsforpeace.org
  • Davis United World Scholars Program: http://davisuwcscholars.org
  • Middlebury Museum of Art: http://museum.middlebury.edu
  • Secure Forms for Middlebury: https://forms.middlebury.edu
  • Secure Forms for MIIS: https://forms.miis.edu

We do not anticipate any impact on other services.

Ellucian hosted services interruption – Banner INB, Hyperion Reporting (Updated)

Updated @ 6:24 PM ET 23AUG2014 – All interruptions to services have been resolved.  You should now be able to access Banner INB, Banner Web/SSB, Hyperion, etc.  We apologize for any inconvenience this outage may have caused.  Please report any additional problems to the Help Desk.

Original Message -

We are currently experiencing an interruption of service when connecting to systems and applications hosted in the Ellucian data centers.

Banner Web/SSB services are UP and operational however users cannot connect to Internet Native Banner (aka Banner INB), the Hyperion EPM reporting environments and other associated systems and applications.

We are working with our vendors to restore services as quickly as possible.  Thank you for your patience and we apologize for any inconvenience.

Moodle Maintenance on Friday, August 15th

This message is from Remote-Learner, our Moodle host:

Remote Learner will be conducting database maintenance August the 15th from 01:00 AM EST until 04:00 AM EST on the Kansas City data center. During this window we will be improving the performance and resiliency of our database system. During this time you may experience periods with loss of connectivity to your hosted site. Thank you for your patience as we continue improving our services.

Sincerely,

Remote-Learner Technical Support