Tag Archives: Helpdesk Alert

ITS system and network maintenance plans over the 2014 Holiday Break

Dear Colleagues,

 

Every year we take a brief period during the Holiday Break to perform needed maintenance and upgrade of our infrastructure and core systems. Below is a description of what we are planning for December 20th,21st, 22nd and 23rd, and how it may impact you.

 

  • Exchange email environment will be upgraded from version 2010 to 2013
  • The new 2013 cluster is already built and integrated together with our 2010 cluster.
  • We will migrate student mailboxes beginning Wednesday, Dec 17th through Friday, Dec 19th. Faculty & Staff mailboxes will migrate beginning Saturday, December 20th through Sunday, December 21st.
  • Once all of the Outlook accounts have been migrated, you will see two or more restart messages. If you have access to multiple mailboxes, you will see more restart messages. Except for that, we do not anticipate any other impact for you.
  • The interface for webmail will be changed, with an updated design that is reflective of the Outlook 2013 interface.
  • We have identified an issue that relates to the existence of both Exchange 2013 and Exchange 2010 servers that affected relatively small percentage of mailboxes, however many of them belonging to Faculty.  These mailboxes were not accessible for much of Monday, Dec 16th, to resolve this problem, these mailboxes have been migrated to Exchange 2013 ahead of schedule.  Our sincere apologies for the inconvenience this cause these individuals during this transition.

 

  • PaperCut printing management service will be upgraded on Sunday, Dec 21st between 8 am and Noon. There will be several short printing service interruptions during this window.

 

  • Wireless Infrastructure Upgrade on Monday, Dec 22nd between 9 and 11 am.

o   During this upgrade all wireless access points on campus will be rebooted, resulting in up to 15 minutes of wireless connectivity downtime throughout the campus, Bread Loaf and the Snowbowl.

 

  • Middlebury core network routing changes on Tuesday, Dec 23rd

o   We will be adjusting parts of our core network and routing between 8 AM and Noon. There will be 30-45 minutes of network service interruptions to McCardell Bicentennial Hall and separately, 30-45 minutes of network service interruption to residence halls on the North side of campus.

 

  • Internet related outages – starting at 2pm on Tuesday, Dec 23rd

o   Beginning at 2pm, we will be testing Internet and network component failover procedures. We expect there will be 3 to 5 interruptions of Internet connectivity to and from the Middlebury network, each lasting about 5 minutes.

 

Thank you for your patience and support as we perform these necessary upgrades,

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Middlebury, VT  05753

Reminder: Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / Form.com account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact support@worldapp.com.

Key Survey Mobile App Update Now Available

KeySurvey LogoThe following information is pertinent only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Message text (excerpt) from WorldAPP’s Customer Care team, dated 10/21/14:

New updates for Form.com Mobile v4.0 and Key Survey Mobile v4.0 are now available for download.

What’s New: This latest software update provides enhanced ability to capture data from your mobile device while offline and offers improved data synchronization technology with a faster automatic data upload frequency rate when online – now, every 5 minutes.

Before downloading the update, please be informed that:

• Legacy versions of the Form.com Mobile and Key Survey Mobile apps will continue to operate, however, we highly recommend installing the latest update to receive the best possible performance.
• We advise performing a final synchronization request to ensure all data is uploaded to the server. Failure to do this could result in data loss.
• If you are still working from the WorldAPP Offline branded mobile app, it is recommended that you install the new mobile app (Form.com Mobile for Form.com accounts, Key Survey Mobile for Key Survey accounts), as WorldAPP Offline will no longer be supported. Follow these 4 simple steps for a smooth transition to the new app.

As always, WorldAPP’s support staff can assist with questions you may have.

 

 

lynda.com Site Unavailable Sept 19 from 2:00-3:00 AM (EST)

lynda_logo 72x72For the night owls out there, please note that our lynda.com online learning resource will be unavailable from 2:00 – 3:00 AM Friday, September 19, while web server capacity improvements are implemented.    (What’s that you say?   You haven’t heard of lynda??  Visit go/lyndainfo to see what you’re missing.)

 

Some slowness in network server access expected today

We’re seeing an abnormally high level of traffic between our storage systems across data centers. The result of this is the user community will occasionally see slow data transfers. E.g. Opening or saving files to the network, retrieving email, mounting shared drives, etc… We expect to reach normal levels within the next 24 hours.

Moodle Update on Friday, September 19th

From Remote-Learner:

Dear Valued Client,

In order to increase the resilience and reliability of our cloud platform we will be conducting database maintenance on September, 19th between 12:01 a.m. and 2:00 a.m. EST. During most of this period your site will be operational, but there may be short periods of connection loss to the internet.

Thank you for your patience as we continue to improve your experience.

Sincerely,

Remote-Learner Technical Support