ISSUE – Multi-Factor Authentication

We are experiencing an issue with the Multi-Factor Authentication (MFA) service which is preventing individuals who are off-campus and whose accounts are protected by MFA from accessing services like Office 365, Email, OneDrive, Google G Suite, and Adobe Creative Cloud. We are working with Microsoft to resolve matters as swiftly as possible, but we do not currently have an estimated repair time. We will provide an update as soon as we know more.

Here’s a complete list of impacted services (when accessed from off campus):

  • Microsoft Office 365
  • Email (Exchange Online/Outlook)
  • Microsoft OneDrive
  • Google G Suite
  • Google Drive
  • Adobe Creative Cloud
  • Zoom
  • Web Help Desk (Helpdesk ticket system)
  • Submittable – Provost
  • PeopleGrove

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk


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