Please note the libraries will be closed on Thursday, March 26th for in-service.
In order to increase the resilience and reliability of our cloud platform we will be conducting network maintenance on 3/06/2015 between 1 a.m. and 5 a.m., EST. During this time sites will be unavailable for extended periods of time.
Thank you for your patience as we continue to improve your experience.
Remote-Learner Technical Support
As we all endure these cold temperatures, it can be easy to forget that some of the stuff we carry with us is isn’t quite as hearty. Notably, electronics can be damaged quite easily and seriously in this weather. It’s not the cold itself that is always a problem (although it can be), but instead it’s the temperature change from cold to warm which triggers condensation inside the device.
That fogging of your glasses when you come in from outside is water condensing onto the cold glass surfaces. This same thing takes place unseen inside your phones, tablets, laptops, cameras, and other electronics. Because we all know that water and electronics do not play well together, this puts your data as well as the device itself at risk.
We would never try and use our device after it had fallen into water, but just coming in from the outside can result in enough water inside the device to cause the same damage. To the right you’ll see the result of actual water damage inside a MacBook… an extremely expensive repair (click the photo for a better view).
Condensation/water isn’t the only killer here. Cold batteries will die faster, cold hard drives can have trouble spinning and can damage your valuable data, cold LCD displays won’t look or function right, and the sudden change from cold to hot as internal components heat up when powered on can cause permanent damage. While too much heat can hurt electronics, too much cold has plenty of negative effects as well.
So… what to do to keep your device and data safe? Here are the best practices:
- If at all possible, don’t let your electronic devices get cold in the first place. This means not leaving them outside, or in your car. If you have to carry your electronics for an extended distance from one building to another, bundle them up inside a bag as well as you can to insulate them from the cold. Wrapping them in a towel, shirt or blanket isn’t unreasonable given the bitter cold temperatures lately.
- If it’s too late and your electronic device has already gotten cold, don’t turn it on. If possible, remove the battery since these days “off” isn’t really powered off. If you’ve gotten lucky and condensation hasn’t damaged it yet, the moment of powering it up and sending electricity through the entire device is the most likely moment of death. The safest thing to do is let it sit in a dry, room-temperature environment as long as you possibly can. Just because it has reached room temperature and is dry outside does not mean there has been time for all the condensation to evaporate inside. This can take hours. Obviously, prevention is more convenient and a much better option.
- As always: make sure you’re keeping your data on Middfiles instead of storing your files locally on the device. That way if the worst happens and your device fails, at least your data is still safe. Just backing up once a week/month is still living dangerously: make Middfiles your default location for storing and opening your files and you’ll be protected in the event of this and many other things that can go wrong. More information at http://go/middfiles/ or http://go.middlebury.edu/middfiles/
Stay warm and safe computing!
-Scott Remick, ITS Senior Technology Specialist
Over the course of the next several weeks, we will be replacing the wireless networks at Middlebury. (UPDATE 03/13: The first two changes are complete. The final update is scheduled for next Wednesday, March 18th.)
What do I need to do?
Starting March 2nd, please connect to the new secure wireless network named MiddleburyCollege (like midd_secure but better). Middlebury Faculty, Staff and Students will login with your standard Middlebury username and password. Guests will need to create a Middlebury guest account and use it to connect to MiddleburyCollege. This is not a change for change’s sake – we are confident that the end result will be a wireless network that is more convenient and more secure for everyone.
During our regular maintenance window this Sunday, February 8th we have the following activities scheduled:
- Starting at 5am EST the Middlebury website, http://www.middlebury.edu, will be put into a read-only mode for approximately 5 hours for an upgrade. After the upgrade completes the site will be put into full read/write mode.
- What’s available during this read-only period?: All publicly-accessible content on our website will be available. Links will continue to work. Drupal webforms are hosted on another site and can be accessed and edited as normal.
- What’s not available during the read-only period?: Commenting on news stories, content that requires logging in before viewing, content editing on the main Middlebury website.
- The hosted Hyperion and Banner applications, including Banner INB and SSB, will be updated and unavailable between 8am and 9am EST. The development environments for those services will be unavailable between 9am and 10am EST.
- Middfiles, which includes Orgs, all Classroom, and home directory folders, will be rebooted and unavailable for approximately 10 minutes starting at 8am EST.
- The Exchange email environment will undergo resource reallocations impacting 8 servers. The email environment is sufficiently redundant that we expect no impact to availability during this maintenance.
We appreciate your patience as we continuously strive to keep our systems functioning optimally.
ITS – Central Systems & Network Services
Middlebury, VT 05753
The following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.
Please be aware that the WorldAPP team (our Key Survey host) will be performing needed hardware maintenance on this coming Saturday, January 17, 2015, between the hours of:
EST: 2 am to 7 am (GMT: 7 am to 12 pm)
During these hours Key Survey will be temporary unavailable. Once the hardware maintenance has been completed, all applications, survey and forms links, and reports will be available as usual.
WorldAPP apologizes for the short notice and will be happy to answer any questions you may have about this maintenance. Feel free to contact their Support Team via email (firstname.lastname@example.org), phone (781.849.8118), or live chat from www.keysurvey.com.
Thanks to a new agreement with ConnectNY we will be expanding our direct request options beyond the NExpress consortium. Both systems retain separate databases; records aren’t shared between catalogs, rather searches are transferred from one system to another. NExpress has licensed Peer-to-Peer software to connect to the ConnectNY consortium. If a patron doesn’t find what he/she is looking for in the NExpress catalog, there will be a button in place to search for the item in the ConnectNY Catalog. If the item is found in ConnectNY, patrons will be able to place the request, just as they would place a request in the NExpress system. They will be authenticated with the appropriate user information and select a pick up location for delivery. While the ConnectNY search button is appearing now in the NExpress search, it will not be open for use by Middlebury patrons until we go live on January 22, 2015.
Please send any problems to
Circulation: 802-443-5494 or email@example.com
Interlibrary Loan: 802-443-5498 or firstname.lastname@example.org
What is ConnectNY:
ConnectNY (CNY) is a membership-driven academic consortium in New York which currently includes 18 institutions. CNY’s mission is “to share collections, leverage resources, and enhance services through cooperative initiatives and coordinated activities.” All the academic libraries involved in ConnectNY share a common union catalog, powered by Innovative Interface’s Inn-Reach system. The combined collection that is shared by the members includes ten million printed books and an emerging collection of e-books.
Who are the current members of CNY?
- Adelphi University Libraries, Garden City, New York
- Bard College Libraries, Annandale-on-Hudson, New York
- Canisius College Libraries, Buffalo, New York
- Cazenovia College Library, Cazenovia, New York
- Colgate University Libraries, Hamilton New York
- Hamilton College Library, Clinton, New York
- Hobart & William Smith Colleges Library, Geneva, New York
- Le Moyne College Library, Syracuse, New York
- Medaille College Libraries, Buffalo, New York
- Pace University Libraries, New York, New York
- Rensselaer Polytechnic Institute Research Libraries (RPI), Troy, New York
- Rochester Institute of Technology Libraries (RIT), Rochester, New York
- St. Lawrence University Libraries, Canton, New York
- Siena College Library, Loudonville, New York
- Skidmore College Library, Saratoga Springs, New York
- Union College Library, Schenectady, New York
- United States Military Academy Library, West Point, New York
- Vassar College Libraries, Poughkeepsie, New York
The upgrade of our email environment over the holiday break will bring a cleaner, more minimal look to Webmail (also known as Outlook Web App – OWA), designed with “touch” devices in mind. The appearance of the Webmail login screen has already changed, but the workings once logged in will not change until after your account has migrated.
- Student mailboxes will migrate Wed, Dec 17 through Fri, Dec 19.
- Faculty & Staff mailboxes will migrate Sat, Dec 20 through Sun, Dec 21.
The most noticeable differences in Outlook’s new “face” are the shift of many buttons/links to the upper right corner and the fact that Public Folders are no longer accessible when using the Web App. You will be able to adjust many settings by clicking the Settings (gear) icon located in the top right corner (beside the ? icon).
Here’s how you can quickly get up to speed on the changes:
* Watch a brief lynda.com movie (under 9 minutes!) to get familiar with the new look:
Exploring the OWA Interface
* Read Microsoft’s brief summary of the highlights: What’s new in Outlook Web App
* Visit go/webmailhelp for more details, resources and FAQs!