While I was doing research for customer service for our student workers, I came across this great article. The article’s author, Mark P. Bernstein, states that “Service (customer service) is what will allow libraries to not only survive, but thrive.” This is something that I always thought was important. I feel that having a good professional and human relationship with our patrons (customers) promotes this “thriving”. If you think about it…we at Middlebury College LIS have build these relationships, some of them for 25 years or more. I believe one of LIS strengths is customer service and there is always room to improve or build those already established bonds.