How important is it for you to reach each of these audiences with your web content?
Students, faculty, LIS staff = “very important”
Other staff = “quite important”
Alumni, other = “less” to “unimportant”
How often do YOU use these LIS website features?
Sometimes: helpdesk documentation, LIS staff directory, Newsletters, LIS blogs, LIS Wiki
Never: subject guides
Didn’t know existed: NONE! good.
What features of the LIS website work or could be improved?
Work: research guides
Need improvement: help documentation, website searching, LIS org structure, LIS depts staffing info, services/depts loctions, hours of service, space availability, who to contact for what
Unfamiliar: staff accomplishments, status of systems, LIS events calendar, tagging
3-way tie: emergency procedures
Do users often contact you for information that is available on the website?
yes = 65% e.g. hours, documentation.
Is there information not on the LIS Website that would be useful to include?
yes = 58% (22 of 42 responses)- no theme of what’s missing is apparent.
Some comments on difficulty of finding what’s there already.
What is your level of comfort with the following technologies?
Most to least comfortable, overall -
Blogs, Wikis, IM, CMS, RSS, Surveying
What specific areas of the current site do you feel are successful? Why are they successful?
MIDCAT gets a few mentions. Documentation. Some comments apply to College website not LIS.
Is there anything else you’d like the LIS Website Team to know about?
22 responses – most common theme – need to improve access to info already there! “info is buried” “difficult to find things” etc.
Please rate your overall experience in navigating the LIS website.
Frustrating = 52% OK = 48% Love it = none.
Should be possible to show improvement on this metric.