Tag Archives: survey

LIS colleagues – tell us what you think!

We – the LIS Website Team – are asking for your help in assessing our new web presence. Before the makeover, many of you completed a survey about the old LIS website, which was very helpful to us. We’re asking you all to take a similar survey about the new LIS website now – whether you did the previous one or not! The results will help us as we plan for the continuing development of the site.

The survey is found here and shouldn’t take more than 10 minutes to complete.

The deadline for completing the survey is this Friday April 2nd.

Thanks very much for your help,
Jim Beauchemin, Doreen Bernier, Jess Isler, Carrie Macfarlane, Ian McBride, Barbara Merz, Liz Whitaker-Freitas, Elin Waagen

Survey for LIS student employees

This is a quick and dirty attempt at a survey… Let’s see if we can get feedback from LIS student employees staffing Circulation, Helpdesk, Tech processing, P&P, Stacks, ILL (and at least some representation from branches).

Email intro something like:

Dear student employee,

To go along with the College web makover, we are creating a new LIS website and we would love your feedback on what works, what doesn’t, and what you would like to see on the site.

Please try to answer these questions from your perspective as a student!

  • What do you use most often on the LIS website? [we could give options or leave it wide open]
  • What features of the LIS website work or could be improved? [same as LIS staff version]
  • Is there anything missing from the LIS website?
  • Rate your level of comfort with these technologies [same as LIS staff version]
  • Is there anything else we should know?

Survey results – summary

How important is it for you to reach each of these audiences with your web content?

Students, faculty, LIS staff = “very important”
Other staff = “quite important”
Alumni, other = “less” to “unimportant”
________________________________________________________________
How often do YOU use these LIS website features?

Often: catalog

Sometimes: helpdesk documentation, LIS staff directory, Newsletters, LIS blogs, LIS Wiki

Never: subject guides

Didn’t know existed: NONE! good.
_______________________________________________________________
What features of the LIS website work or could be improved?

Work: research guides

Need improvement: help documentation, website searching, LIS org structure, LIS depts staffing info, services/depts loctions, hours of service, space availability, who to contact for what

Unfamiliar: staff accomplishments, status of systems, LIS events calendar, tagging

3-way tie: emergency procedures
_________________________________________________________________
Do users often contact you for information that is available on the website?
yes = 65%  e.g. hours, documentation.
_________________________________________________________________
Is there information not on the LIS Website that would be useful to include?
yes = 58% (22 of 42 responses)- no theme of what’s missing is apparent.
Some comments on difficulty of finding what’s there already.
__________________________________________________________________
What is your level of comfort with the following technologies?
Most to least comfortable, overall –
Blogs, Wikis, IM, CMS, RSS, Surveying
___________________________________________________________________
What specific areas of the current site do you feel are successful? Why are they successful?
MIDCAT gets a few mentions. Documentation. Some comments apply to College website not LIS.
_________________________________________________________________
Is there anything else you’d like the LIS Website Team to know about?

22 responses – most common theme – need to improve access to info already there! “info is buried” “difficult to find things” etc.
____________________________________________________________________

Please rate your overall experience in navigating the LIS website.

Frustrating = 52%  OK = 48%  Love it = none.

Should be possible to show improvement on this metric.

Survey – Intro

Suggestion for change to the intro:
“To do this we need your help! Please answer the following questions about the LIS Website to the best of your ability. Don’t worry if you don’t know the answer! What you do and do not know about the LIS Website will help the LIS Website Team design a better website. Please feel free to tell us what you think! Your name will not be associated with this survey. Please do let us know who you are if you want us to contact you. Many thanks!”

Survey – Suggestion for 2 Additional Questions

I propose that we add 2 additional questions at the end of the survey.

Please rate your overall experience in navigating the LIS website while taking this survey.
Pleasant, Slightly Frustrating, Extremely Frustrating and Comment box.

Is there anything else you’d like the LIS Website Team to know about?
Comment box

Survey – Question 6

Question 6 – What pieces of the LIS website work, aren’t present or could be improved?
I think this is an important question – and will help us design a better LIS website – but it may need to be tweaked a little to clarify intent.

Can we change “aren’t present” to “does not work” or “not there”? The term “aren’t present” caused confusion during testing.
Change the word “pieces” above to “features”?
Maybe add “(optional)” to the comments column?

Can we clarify the category terms/text? There is some confusion about intent/meaning.

Library guides – change to library research guides and catalog?
Service availability – change to system availability alerts?
Technical documentation – change to computing guides or how-to guides?
Multimedia – what are we asking?
Hours – change to library hours/hours of service?
Project updates – define intent?
Staff accomplishments – this is clear – and important (is it part of staff info?)
Emergency procedures – this is clear – and important
Organizational information – Combine staff stuff, org goals and info into 1 category? Or was the intent to ask about each one?
Tagging – change to tags, reviews, ratings?
Calendars – what are we asking about?
Search – change to search box?
Organizational goals – see above
Staff information – are we asking about the directory?
Is location information referring to buildings and/or people?

Add the following categories?
Wiki and blog?
Help, who to contact for what?